Help Scout Review - why 4.7 stars?

Shlomi Lavi / updated: Feb 22, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Help Scout?

Help Scout is a help desk management solution for small and medium businesses. It offers assistance in email integration, problem and request management, reporting, and other aspects. The software was designed and launched by Help Scout headquartered in Massachusetts, United States.

Who is it best for?

Customers of the software mainly include small and medium businesses as well as freelancers. Most commonly it can be deployed in such industries as financial services, retail and wholesale, business process outsourcing, technology, and others. Some notable customers of the software include KissMetrics, AngelList, and Buffer etc.

Main features and functionalities

Core help desk management capabilities offered by the software include unlimited mailboxes, workflow management, conversation merging, email signatures, collision detection, note management, mailbox permissions, customer profiles, voicemail integration, phone conversations, advanced formatting, and custom outgoing settings. The software also offers spam filtering, user permissions, open tracking, and integration with more than 40 third party applications.

Reporting services featured on Help Scout include advanced filters, data comparisons, user- specific reporting, reporting API, and conversation drill downs. The software offers knowledge management services of branding and CSS control, custom domain, help desk integration, integrated search, revision history, and support for multiple languages. It also offer email integration and SSL encryption for security.

What is the actual cost?

The cost of license starts at $20 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Help Scout.

How it stacks up?

Access a head to head analysis of Help Scout vs alternative software solutions.

Frequently Asked Questions (FAQs)