Help Sumo Review - why 5 stars?

Shlomi Lavi / updated: May 21, 2022

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What is Help Sumo?

Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization. It also allows them to automate ticket assignments among the staff and convert support emails to tickets. These features enable companies to implement an adaptable help desk system into their operations.

The software highlight features include Knowledge Base, SLA (Service Level Agreement) Management, Self Service Portal, and Help Desk Reporting. Help Sumo is a product of SunSoft Inc., a computer software company that has its head office in Manhattan, New York, USA, and a company size between 50-200 employees.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $19 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Help Sumo. You can also find here pricing information from Help Sumo's website.

Pros

• The software has a data encryption feature
• It can handle bulk requests daily
• Help Sumo has a mobile-ready HTML5 framework
• The Dashboard feature within the software is intuitive

Cons

• Users cannot access Response Templates/Macros within the software as of yet
• The software does not support communication on multiple channels for now
• It is not available on Mac OS yet

How it stacks up?

Access a head to head analysis of Help Sumo vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Help Sumo right for you or your business?

The software is suitable for small, medium-sized, and large businesses from across various industries. Generally, Marketing agencies, Advertisement Outfits, IT companies, and related organizations would find the software useful for their operations.