Help Sumo Review - why 5 stars?

Help Sumo Review
ITQlick Score: 84/100
ITQlick Rating: (5/5)
Pricing: 2/10 - low cost
Category: Help Desk -> Help Sumo
Ranking:Ranked 16 out of 207 Help Desk systems
Company: AJ Square Inc
Pricing: starts at $19 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Help Sumo pricing, Help Sumo alternatives

Shlomi LaviShlomi Lavi / updated: Nov 09, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Help Sumo?

Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization. It also allows them to automate ticket assignments among the staff and convert support emails to tickets. These features enable companies to implement an adaptable help desk system into their operations.

The software highlight features include Knowledge Base, SLA (Service Level Agreement) Management, Self Service Portal, and Help Desk Reporting. Help Sumo is a product of SunSoft Inc., a computer software company that has its head office in Manhattan, New York, USA, and a company size between 50-200 employees.

What is Help Sumo rating? ()

The rating of Help Sumo is 5 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Help Sumo's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Help Sumo the best Help Desk?

Help Sumo is ranked 16 out of 207 software in their category (Help Desk systems).

What are Help Sumo's pros? (4 Pros)

  • The software has a data encryption feature
  • It can handle bulk requests daily
  • Help Sumo has a mobile-ready HTML5 framework
  • The Dashboard feature within the software is intuitive

What are Help Sumo's cons? (2 cons)

  • Users cannot access Response Templates/Macros within the software as of yet
  • The software does not support communication on multiple channels for now

Who are their main alternatives?

Popular alternatives to Help Sumo: Freshdesk, Zoho Desk, FuseDesk, Desk-com, Integria IMS, JIRA Service Desk, TeamSupport, Freshservice, OnTime Help Desk, AffinityLive Sync. The full list of competitors can be found here.

What is the cost of Help Sumo?

The cost of license starts at $19 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Help Sumo

What should you ask AJ Square Inc during a demo session? (65 questions)

Schedule a demo with Help Sumo and access 65 must ask questions for the vendor while watching Help Sumo in action.

Is it the right software for you?

The software is suitable for small, medium-sized, and large businesses from across various industries. Generally, Marketing agencies, Advertisement Outfits, IT companies, and related organizations would find the software useful for their operations.

Help Sumo's list of categories:

Document Management
Help Desk
Online Community
Self-Service Portal
Ticket Management
Chat
Knowledge Management

Help Sumo Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Help
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Functionality
7
Review
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
Compare
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.