Helpshift Review

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Last updated: Nov 02, 2019

Helpshift Review

ITQlick rating
(3.9/5)

Starting from $185 per user/month

Helpshift is a held desk platform solution for digital customer service. It has features like web and app messaging, live chat, advanced automation, and advanced analytics to help mobile apps increase customer ...

  • Categories :

    • Help Desk
    • Self-Service Portal

Shlomi Lavi / updated: Nov 02, 2019

What is Helpshift?

Helpshift is a held desk platform solution for digital customer service. It has features like web and app messaging, live chat, advanced automation, and advanced analytics to help mobile apps increase customer engagement. Helpshift, Inc. which created Helpshift was founded in 2012 with up to 200 employees. It is headquartered at San Francisco, California and specializes in Mobile support, Customer Service, Customer Support, iOS, Android, and CRM.

Average Rating -

The rating of Helpshift is 3.9 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Helpshift 3 Pros

  • Integrates easily with mobile apps
  • FAQs easy to update
  • Easy to use

Helpshift 2 Cons

  • More expensive than other help desk software
  • Limited report generation feature

Competitors & Alternatives

AnswerHub is a cloud-based or on-premise which provide customer support services to small to large enterprises. AnswerHub pricing is at the same range Helpshift. Both have self-service support and analytics features. However, AnswerHub has gamification and engagement functions wherein users earn badges and build their own brand profile, a feature than Helpshift does not offer.

AnswerHub has integration with Slack, Zendesk, and Jira Software unlike Helpshift. Both have good vendor reputation online but Helpshift is more comprehensive help desk software than AnswerHub because of its AI Bot assisted services.

OrangeCRM is help desk and CRM cloud-based software which serves the same clients size as Helpshift.but on a lower price. When features are being concerned, OrangeCRM has more applications to offer for maintaining and improving customer relations like budget management, email marketing and customer care.

OrangeCRM also has payment systems, banking services, and shipping which Helpshift does not have. OrangeCRM has higher customer reviews online but Helpshift is more helpful as a help desk software.

Helpshift Pricing Information

The cost of license starting from $185 per user/month. The experts at ITQlick has reviewed Helpshift pricing and gave the software a total cost of ownership (TCO) rating of 10 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Helpshift in action

Is it the right software for you?

Helpshift is good for small to large businesses which are in need of help desk services for customer care. Its clients are commonly from different industries like banking, education, insurance, hotels, technology, property management, and technology. Among its valued customers are moviepass, FOXNEXT, VCA Animal Hospitals, Microsoft, and Red Planet.

Helpshift Categories

Help Desk
Self-Service Portal

Specifications

Company:
Address: United States
Website:https://www.helpshift.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Helpshift Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Helpshift
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
77/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
$185 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
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$19 per user/month
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39
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94/100
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
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3
Fit small business
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Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 per user/month
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
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