HelpStar ITIL Help Desk Review

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Last updated: Jan 29, 2020

HelpStar ITIL Help Desk Review

ITQlick rating
(4/5)

Starting from $49 per user/month

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based...

  • Categories :

    • Help Desk
    • ITIL

Shlomi Lavi / updated: Jan 29, 2020

What is HelpStar ITIL Help Desk?

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based. Users can get complete control over services challenges using this software.

HelpSTAR, the company behind ServicePRO, has been providing help desk solutions since 1988. The company is known as one of the world’s leading help desk software provider that targets IT industries and other similar sectors. The company has served more than 3,500 clients so far.

Average Rating -

The rating of HelpStar ITIL Help Desk is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. IT department managers and IT industries can use this software. The company is popular among North American companies for their help desk solution.

Features

HelpSTAR ServicePRO comes withdocument management, ITIL support, workflow management, asset management, data analysis and social software features. The workflow management feature can help users to automate most of the business processes and can route collaboration objects, documents and tasks between people who manage. The ITIL guidance can help users to focus on developing, planning, delivering, designing and optimizing IT services.

The document management can help users to manage all their documents and these documents can be easily retrieved, captured, indexed and searched if needed. The asset management features can help users to de-active assets that are not required anymore, re-allocate assets and check available asset inventory. Users can easily create customizable and standard reports using the data analysis features. Some advanced features of ServicePRO are: hierarchical projects, business rules automation, object designer and knowledge base.

HelpStar ITIL Help Desk 5 Pros

  • HelpSTAR ServicePRO’s help desk solution is specifically designed for IT organizations and IT service managers
  • HelpSTAR ServicePRO offers both cloud-based and hosted deployment models for users
  • The customer support of HelpSTAR ServicePRO offers phone and email support for users
  • The service desk software offers social collaborative apps unlike other similar tools
  • The service desk solution offers web-based solution which can be accessed from anywhere

HelpStar ITIL Help Desk 2 Cons

  • HelpSTAR ServicePRO doesn’t offer any mobile dedicated app for iOS and Android users
  • HelpSTAR ServicePRO doesn’t offer call tracking features like other similar service desk tools

Competitors & Alternatives

Web+Center and BMC Track-It! are the competitors of HelpSTAR ServicePRO. Web+Center comes with knowledge base, help desk, asset management, project management and customer management tools. However, the software doesn’t offer mobile dedicated app for users.

BMC Track-It! is another popular solution with help desk, self-service portal, change management, dashboard and analytics, mobile help desk, purchasing and reporting features. However, its user satisfaction survey feature is not included in the software.

HelpStar ITIL Help Desk Pricing Information

The cost of license starting from $49 per user/month. The experts at ITQlick has reviewed HelpStar ITIL Help Desk pricing and gave the software a total cost of ownership (TCO) rating of 6.8 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching HelpStar ITIL Help Desk in action

HelpStar ITIL Help Desk Categories

Help Desk
ITIL

Specifications

Company:
Address: Crestview, FL
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

HelpStar ITIL Help Desk Features

Asset Management
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

HelpStar ITIL Help Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
HelpStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
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FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review