HelpStar ITIL Help Desk Review - why 4 stars?

Shlomi Lavi / updated: Jul 15, 2022

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What is HelpStar ITIL Help Desk?

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based. Users can get complete control over services challenges using this software.

HelpSTAR, the company behind ServicePRO, has been providing help desk solutions since 1988. The company is known as one of the world’s leading help desk software provider that targets IT industries and other similar sectors. The company has served more than 3,500 clients so far.

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Who is it best for?

HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software. IT department managers and IT industries can use this software. The company is popular among North American companies for their help desk solution.

Main features and functionalities

HelpSTAR ServicePRO comes withdocument management, ITIL support, workflow management, asset management, data analysis and social software features. The workflow management feature can help users to automate most of the business processes and can route collaboration objects, documents and tasks between people who manage. The ITIL guidance can help users to focus on developing, planning, delivering, designing and optimizing IT services.

The document management can help users to manage all their documents and these documents can be easily retrieved, captured, indexed and searched if needed. The asset management features can help users to de-active assets that are not required anymore, re-allocate assets and check available asset inventory. Users can easily create customizable and standard reports using the data analysis features. Some advanced features of ServicePRO are: hierarchical projects, business rules automation, object designer and knowledge base.

What is the actual cost?

HelpSTAR ServicePRO offers a Rent2Own pricing plan and four normal pricing plans for users starting at $49 per month: ServicePRO, ServicePRO Enterprise, Hosting and Self Hosting. Detailed pricing plans are only available by request.

ITQlick pricing score is 6.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for HelpStar ITIL Help Desk. You can also find here pricing information from HelpStar ITIL Help Desk's website.

Pros

• HelpSTAR ServicePRO’s help desk solution is specifically designed for IT organizations and IT service managers
• HelpSTAR ServicePRO offers both cloud-based and hosted deployment models for users
• The customer support of HelpSTAR ServicePRO offers phone and email support for users
• The service desk software offers social collaborative apps unlike other similar tools
• The service desk solution offers web-based solution which can be accessed from anywhere

Cons

• HelpSTAR ServicePRO doesn’t offer any mobile dedicated app for iOS and Android users
• HelpSTAR ServicePRO doesn’t offer call tracking features like other similar service desk tools
• The customer support of HelpSTAR ServicePRO doesn’t offer any 24/7 live phone support
• The service desk software doesn’t offer any incoming call management features for users
• The service desk solution doesn’t offer purchasing and invoicing features like other IT service desk solutions

How it stacks up?

Access a head to head analysis of HelpStar ITIL Help Desk vs alternative software solutions.

Frequently Asked Questions (FAQs)