HERO Hospitality PBX Review

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Last updated: Aug 24, 2020

HERO Hospitality PBX Review

ITQlick rating
(4.8/5)

Small business, Medium business

HERO Hospitality software is a cloud-based hospitality PBX solution that primarily targets hotels and resorts, as well as other hospitality settings including government & military housing.

  • Categories (4/5):

    • Communications
    • IVR
    • VoIP
    • Data integration

Shlomi Lavi / updated: Aug 24, 2020

What is HERO Hospitality PBX Used For?

HERO Hospitality software is a cloud-based hospitality PBX solution that primarily targets hotels and resorts, as well as other hospitality settings including government & military housing. In addition to billing capabilities and phone system management, the platform also offers productivity and customer care tools to hotel operators.

HERO Hospitality PBX also includes a friendly management interface for the front office, scalability, and cost-effective features that help hotel operators to optimize the production. The core features of HERO Hospitality PBX software include hosted services, seamless integrations, billing platform, Contact Management, and Guest Phone Enhancements.

HERO Hospitality PBX is a product of Dialexia Communications, a Canada-based company founded in 2001. The platform integrates with all the other hotel PMS systems, as well as a variety of IP-based and analog phones.

Average Rating -

The rating of HERO Hospitality PBX is 4.8 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business.

Competitors & Alternatives

The two main competitors of HERO Hospitality PBX software includes CallFire and Jive Voice. CallFire software is a cloud-based Telephony & call center app that facilitates in automating outbound campaigns and monitoring business activities whereas HERO Hospitality software is a cloud-based hospitality PBX solution that targets resorts, hotels, and other hospitality settings.

CallFire is cloud-based while HERO Hospitality PBX is deployed on-premise or cloud-hosted. HERO Hospitality PBX is a product of Dialexia Communications but in comparison, CallFire is a software by CallFire Company in the USA. Just like HERO Hospitality software, CallFire also offers user support during business hours or through online channels.

Jive Voice is a cloud-based VoIP Software solution that is well suited to serve all business scopes but in comparison, HERO Hospitality software is a cloud-based hospitality PBX solution that is explicitly made for the hospitality industry.

While Jive Voice offers Business Hours, Online, and 24/7 (Live Rep) support, HERO Hospitality PBX offers business hours and online client support. Jive Voice is a product of Jive Communications, unlike HERO Hospitality PBX which is a product of Dialexia Communications.

HERO Hospitality PBX Pricing Information

The experts at ITQlick has reviewed HERO Hospitality PBX pricing and gave the software a total cost of ownership (TCO) rating of 5 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching HERO Hospitality PBX in action

Is it the right software for you?

HERO Hospitality software offers hospitality PBX (private branch exchange) solution specifically for targets hotels and resorts, government & military housing, as well as other hospitality businesses. The HERO Hospitality platform is ideal for small business and medium business in the hospitality industry.

HERO Hospitality PBX Categories

Communications
IVR
VoIP
Data integration
Contact management

Specifications

Company:
Address: 755 Saint Jean Boulevard, Pointe-Claire, Québec, Canada
Website:http://www.dialexia.com/hospitality-pbx/
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

HERO Hospitality PBX Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
HERO
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Starface
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
75/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$49 per month
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review