HERO Hospitality PBX Review - why 4.8 stars?

Shlomi Lavi / updated: Apr 01, 2022

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What is HERO Hospitality PBX?

Hero Hospitality is a cloud-based hospitality PBX software solution that helps hotels and other businesses in the hospitality industry with phone system management tools, billing, productivity tools, and customer care to save cost and increase customer satisfaction. Hero Hospitality is a feature-rich DBX platform, and some of its functionalities are explained below:

• Hosted Services: With Hero Hospitality, hotel operators can eliminate the need for maintenance, support, and capital necessary for on-site operations. Hero Hospitality offers software-based tools and Voice Over IP calling features to streamline hotel PBX management.
• Billing Platform: Hotel operators and hospitality service providers can manage hotel guest accounts and payments using the built-in billing system on Hero Hospitality. Hero Hospitality billing is facilitated by tools like automatic invoicing, multiple payment options support (prepayment and post payments), etc.
• Seamless Integrations: Hotel operators and hospitality service providers can seamlessly integrate a wide range of legacy hotel PMS systems and analog & IP-based phone hardware from leading manufacturers with the Hero Hospitality PBX system.
• Guest Phone Enhancements: With Hero Hospitality, hotel operators can retain legacy phone systems while leveraging the software-based phone services offered by Hero Hospitality for guest satisfaction.

Hero Hospitality is a software solution from Dialexia Communications. Headquartered in Montreal, Quebec, Canada, Dialexia has between 1–10 employees and was founded in 2001.

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Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for HERO Hospitality PBX.

Pros

• Hero Hospitality is entirely cloud-based, eliminating operational cost needs for on-premise solutions
• The software has a built-in billing functionality that streamlines payment collection for hotel operators
• Hero Hospitality integrates well with PMS and existing phone hardware

Cons

• There are not enough support channels and resources available for users of the Hero Hospitality platform
• The software solution is sometimes not easy to use, especially for beginners

How it stacks up?

Access a head to head analysis of HERO Hospitality PBX vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is HERO Hospitality PBX right for you or your business?

Hero Hospitality is a fully cloud-based hospitality PBX software solution for hotel operators and service providers. The software provides PBX solutions to hotels, resorts, government & military housing, etc., and can support hospitality operations of all sizes.