Hindsite Software Review - why 5 stars?

Hindsite Software Review
ITQlick Score: 87/100
ITQlick Rating: (5/5)
Pricing: 3.4/10 - low cost
Category: Business Intelligence -> Hindsite Software
Ranking:Ranked 25 out of 532 Business Intelligence systems
Company: Hindsite Software Llc
Pricing: starts at $102.99 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Hindsite Software pricing, Hindsite Software alternatives

Shlomi LaviShlomi Lavi / updated: Jun 11, 2022

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What is Hindsite Software and its features?

Hindsite Software is an on-premise field service software that helps its users monitor outdoor services and field services that would require people to work on. It automates the processes of monitoring the fields. HindSite helps users manage their businesses by providing integrated billing services, field communication, routing, contracts as well as sales and marketing.

Hindsite has features like payroll management, mobile access, work order management, and dispatch management. Hindsite software is developed by Hindsite which is a company based in the United States which has taken 18 challenges to tackle using technology. Hindsite has employed more than 100 employees.

What is Hindsite Software rating?

The rating of Hindsite Software is 5 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Hindsite Software?

HindSite is suitable for a wide range of industries including irrigation, security, equipment, contractors and sewer services. Pfister Sprinkler Systems, Rain One and American West Coast Security are some of the clients of this solution.

Is it easy to use?

Yes, Hindsite Software makes it fairly easy to use. This product is user friendly and intuitive.

Is Hindsite Software cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Hindsite Software can't be accessed on mobile, you would need to access it from your computer.

Is Hindsite Software the best Business Intelligence system?

Hindsite Software is ranked 25 out of 532 software in their category (Business Intelligence systems).

What are their main features and functionalities?

HindSite comes with customer relationship management, scheduling, routing, billing and management, reports, real-time syncing and mobile time tracking features. Users can go paperless when using this solution as the solution supports integration to Peachtree or QuickBooks and get same day billing in just a few mouse clicks. The solution can help users to leverage field devices like phones, tablets, netbooks, PDAs or any internet-enabled device to stay connected in the field. Users can store information like statuses, system information, contracts, security code and basic demographic information using this solution.

What are Hindsite Software's pros? (4 Pros)

  • Hindsite Software allows users to pull just about any report needed for about any situation and any data captured
  • The system offers ease of scheduling
  • Keeping track of parts & products for billing and inventory is easy
  • It has a user-friendly interface which allows easy learning and usability for new users.

What are Hindsite Software's cons? (2 cons)

  • It is very expensive compared to other similar software in the market.
  • The system is not cloud or web-based: lose power at the office, and the mobile techs can be at a loss

Who are their main alternatives?

Hindsite Software competes with other field services management systems like BuildOps, ServiceBox, and Salesforce Service Cloud. We will compare these field service management systems in some specific aspects below.
  • Functionalities: Hindsite Software offers features like Scheduling, Field Data Capture, Billing, etc. Compared to its alternatives, Hindsite Software offers similar features to its mentioned alternatives, such as Billing & Invoicing, Dispatch Management, Job Management, Maintenance Scheduling, etc. Job Costing is provided by Hindsite Software and Salesforce Service Cloud but is lacking in BuildOps and ServiceBox. Maintenance Scheduling is provided by Hindsite Software and its mentioned alternatives except for Salesforce Service Cloud. Multi-Location, Workflow Management, and Status Tracking are provided by ServiceBox and Salesforce Service Cloud but are lacking in Hindsite Software and BuildOps.

    Hindsite Software and its mentioned alternatives also offer features like Routing, Scheduling, Service History, Technician Management, and Work Order Management. Work Order Creation and Preventive Maintenance are provided by BuildOps and ServiceBox but are lacking in Hindsite Software and Salesforce Service Cloud.
  • Customers/Industries: Hindsite Software targets companies from 5 to 50 trucks in specialties like Irrigation Service & Installation, Pool Service & Maintenance, Security, Alarm & Fire, etc. Hindsite Software has customers like Greenway Irrigation, Mr. Lawn Irrigation, etc. Compared to its mentioned alternatives, BuildOps targets Commercial HVAC/Mechanical, Electrical, Plumbing, and Refrigeration contractors with 10+ technicians. BuildOps has customers like Dormatech Mechanical, SystemsParagon Electric, Classic Electric, etc.

    Salesforce Service Cloud targets businesses needing a service-as-a-software solution for field services. Salesforce Service Cloud has customers like CarMax, Hologic, AT&T, etc. ServiceBox is specifically designed for service companies of various team sizes in Electrical Contractors, HVAC Contractors, Plumbing Contractors, etc.
  • Cost: Hindsite Software start at $102.99 per month. Compared to its alternatives, Salesforce Service Cloud starts at $25 per user per month, billed annually with a free trial. ServiceBox starts at $20 per user per month and comes with a free trial. The license cost information for BuildOps is unavailable.
  • Cloud-based/On-premise: All the alternatives mentioned except Hindsite Software are cloud-based. Hindsite Software has an On-premise version for both Windows and Linux.
  • Scalability: Hindsite Software and ServiceBox can scale their client from small to mid-size businesses. BuildOps and Salesforce Service Cloud can scale their client from small to large enterprises.
  • Support: Hindsite Software and its mentioned alternatives offer the Chat and Phone Support channels. A 24/7 (Live Rep) is offered by BuildOps and Salesforce Service Cloud but is lacking in Hindsite Software and ServiceBox. A Knowledge Base is offered by ServiceBox and Salesforce Service Cloud but is lacking in Hindsite Software and BuildOps. All the mentioned alternatives except Hindsite Software offer an Email/Help Desk and FAQs/Forum.

What is the cost of Hindsite Software?

Hindsite requires a startup fee of $499.99 and provides its license pricing, which starts at $102.99 per month. The monthly fee is based on the number of field licenses used by the client. The first two licenses are $102.99 each, and each additional license is $63.99.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Hindsite Software. You can also find here pricing information from Hindsite Software's website.

What should you ask Hindsite Software Llc during a demo session? (65 questions)

Schedule a demo with Hindsite Software and access 65 must ask questions for the vendor while watching Hindsite Software in action. Visit the vendor's website here.

Where Hindsite Software is used?

The HindSite Solution is a good fit for field agents and technicians seeking a field service management system. The Software is best for companies with 5 to 50 trucks in specialties like Irrigation Service & Installation, Pool Service & Maintenance, and Security.

List of categories

Query and Report Writer
Billing & Invoicing
Operations

List of features

Data Import/Export
Basic Reports
Online Customer Support

Hindsite Software Vs. Alternatives

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Hindsite...
ITQlick rating
5/5
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87/100
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$102.99 per month
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SuiteAna...
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Sisense
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Infor Bi...
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Pricing not available
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43

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.