Hostaway Pricing Guide (Mar 2022)

Hostaway Review
ITQlick Score: 90/100
ITQlick Rating: (4.4/5)
Pricing: 2.8/10 - low cost
Category: Hotel Management -> Hostaway -> Hostaway pricing
Ranking:Ranked 3 out of 125 Hotel Management systems
Company: Hostaway
Pricing: starts at $100 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Hostaway review, Hostaway alternatives
Shlomi LaviShlomi Lavi / Mar 21, 2022

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Is Hostaway expensive?

Hostaway is less expensive than the industry average.

Hostaway pricing starts at $100 per month, with flexible pricing packages based on the number of units. Hostaway pricing options include commission-based pricing and fixed pricing.

When comparing Hostaway to their competitors, on a scale between 1 to 10 (10 is the most expensive to implement), Hostaway is rated 2.8. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

You can leave your info with us to get a free custom quote with a breakdown of cost for your business needs. You can also find here pricing information from Hostaway's website.


Hotel Management Software Price Range

Companies would typically pay between $25 and $75+ a month for starter subscription plans for Hotel Management Software (HMS). The price model is on a “per time/PAYG” basis, and most vendors can also include charges for additional features, such as Payment Processing, Multi-Property Administration and Revenue Management. Users can purchase Hotel management software products based on the size of the business, and some of the price ranges are as follows:

  • Small businesses can expect to pay between $50 and $220 per month for Hotel Management Software. For example, Cloudbeds pricing starts at $131 a month for ten rooms and $218 per month for hundred units. Hotelogix pricing begins at $65 a month, with an enterprise plan at $90 monthly. Furthermore, eZee Absolute Classic plan costs $50 a month, with Elite, Star, and Champion subscriptions (costing $75, $89, and $118 per month respectively) if you require a more extensive service.
  • Medium-based companies have price points within $100 and $250 a month. For instance, Quore pricing starts at $100 per month, Hotello PMS costs $180 a month, and RMS Cloud pricing goes for $125 monthly. Additionally, RoomKey PMS has a base subscription which goes for $250 a month. DJUBO Pro Hotelier pricing starts at $129 a month, with a separate Master Hotelier subscription, which costs $193 per month.
  • Large organizations can pay up to $18000 for HMS. For example, RoomRaccoon Pro costs $250 a month, and IQWARE PMS pricing starts at $500 per month. Some vendors charge annually, such as 5Stelle*, which goes for $1000 a year. Other HMS software for Large businesses have a perpetual license; ResortSuite SPA costs a one-time fee of $18000, InnSoft goes for $799 and Megasys HMS for $10000.

Some of the best of breeds under Hotel Management Software also have their peculiar price points as well, some of which are as follows:

  • Bed and Breakfast Software B&B Software has price points between $5 and $79 on a per month basis. For instance, InnRoad pricing starts at $79 a month, Sirvoy at $19 per month, and ThinkReservations at $50 monthly. Also, Lodgify cost price begins at $12 a month, with Professional and Ultimate plans for $32 and $48 a month, respectively. ReservationKey pricing starts at $29 a month for four units, with its other subscriptions costing higher as the entities increase.
  • Hotel Front Desk Software HFD Software products cost $25-$520 a month. The pricing for Smart Hotel, for example, begins at a minimum charge of $60 a month, CiiRUS pricing starts at $25 a month, Hoteliga costs $30 a month and BananaDesk at $41 monthly. Furthermore, Little Hotelier pricing begins at $89 a month for five rooms and $179 for 30 units. BookingLayer pricing starts at $129 a month, with other plans which cost $257 and $514 per month, respectively.
  • Hotel Reservation Software Users can expect to pay between $3 and $59 a month for Hotel Reservation Software products. For example, VRScheduler pricing goes for $45 a month, Elina cost price starts at $50 per month, and Xotelia starts from $13 monthly. Additionally, Uplisting pricing begins at $100 a month for one property and $200 per month for ten properties.
  • Motel Software Motel software pricing starts at around $5 a month and can go up to $40 a month for starter subscriptions. For illustration, StayFlexi cost price begins at $40 a month, SkyTouch Hotel OS costs $5 per month, and AioSell pricing goes for $5 monthly. Also, Wishbox pricing starts at $5 a month for each room unit.
  • Resort Management Software Users can expect to pay up to $5000 for RM software. For example, Mews Commander Basic Plan costs $9 a month, with its Professional and Enterprise plan at around $15 and $20 per month, respectively. SabeeApp Essentials costs about $513 a month, Roomsy Elite pricing goes for $249 a month, and OpenHotel PMS for up to $500 a month. Other software vendors charge for one-time licenses, such as RDPWin, which costs $5,000.

What is the cost for Hotel Management implementation?

When it comes to selecting Hotel Management system, buyers are primarily concerned about the cost. In fact, it is the cost that determines whether a potential buyer would go with the product. True, there is no one-size-fits-all formula to determine the “worth” of a business application, but as a software buyer, you want to make sure you get the best value for your money, without having to dig a big hole in your pocket.

Understanding the exact price of a Hotel Management system isn't easy as the overall cost of software includes the cost of a license, subscription fees, training, customization, hardware, maintenance, support, and other related services. It's essential to take into account all of these costs to gain an understanding of the system's "total cost of ownership."

What are the typical Hotel Management pricing models?

There are primarily three common pricing models – Perpetual License, Subscription, and Commercial Open Source.

  • Subscription/Software-As-A-Service: - Relevant for Hostaway
    Under this pricing model, the system is accessed over the internet, as opposed to installed on-premises. The payment is made either on a per user basis or subscription basis. Ideally, customers are required to pay a recurring monthly fee until a specific period for using the tool. Subscription pricing model is more common with Software-as-a-Service (SaaS) apps.
  • Upfront cost for customization and integration is less compared to perpetual license cost because there is not much flexibility with SaaS systems in this area.
  • Recurring cost is greater as customers are required to make monthly payments as a subscription fee. Additionally customers using premium support services must pay an extra fee.
  • All in all, the total cost of ownership in the both cases is almost the same and may span over a period of 7-10 years, though you may have to pay a higher perpetual license fee upfront. The total cost may vary from starter to mid range to enterprise level apps in both cases.
  • Perpetual license: - Relevant for Hostaway
    A common pricing model for on-premise applications, perpetual license requires a customer to pay an upfront sum to own the tool or other intellectual property on-premises for a fixed term.
  • Upfront cost involves the fee for installation, customization, and integration with existing systems, besides perpetual license fee.
  • Recurring cost is low in this pricing model and may include the cost for updates, maintenance, upgrades, and patches. Some vendors do offer premium support services, which come for an extra price.
  • Commercial open source: Not relevant for Hostaway
    The customer can acquire the system free of cost without having to incur any upfront license fee. As a customer, you’re solely responsible for the ongoing maintenance, upgrading, customization, and troubleshooting of the application to meet your specific needs. You are on your own for providing end-user support, since you are not locked in with a vendor-supplied system solution.

How much would it cost to customize Hostaway? (and is it relevant)

If you need specific features in your system catering to your specific business requirements, the vendor will charge customization cost, depending on your needs and feature requirement. Ideally customization cost is more complex to calculate compared to licensing cost.

Some apps allow you to easily combine data from multiple sources, without any complicated query requirements, while some others can be embedded into different applications to provide enhanced reporting. If you seek products that support customizable dashboards and predictive analysis to identity possible trends and facilitate decision making, you may have to pay higher for all the customization features.

Additionally, the following factors may affect the cost of customization:
  • User interface changes
  • Configurable dashboards
  • Data elements required for tracking
  • Forms to collect additional data
  • Dashboard, management and operational reports that are needed.
  • Workflows and how complex they are
  • Forms to collect additional data
Here are some questions to answer: How much customization is needed? How many systems do you want to integrate to? Does your company work like industry standards or does it have its own customized processes? What kind of special reports are needed?

In order to calculate the cost of customization you can use the following estimates:

  • Minimal customization - integrate with 1-2 systems: $2,500
  • Standard customization - integrate with 3-5 systems: $10,000
  • Fully customized system - integrate with more than 5 systems: $25,000

What is the data migration cost of Hostaway? Relevant for Hostaway

Most companies opt for data migration services from a vendor, which raises the cost of product ownership. If you choose to transfer data on your own, you can avoid paying the cost of data migration.
Data migration cost depends on the amount of data to be transferred, your current software, availability of migration tools, complexity of data, and gaps between the existing system and the new system.

If your data is stored in Excel spreadsheets, then it may incur you a lot of time and money to migrate data from Excel.
By involving a business services provider in data migration, you are asking them to offer additional services, for which you may have to pay extra.

As a rule of thumb the cost of data migration depends on how many records you want to migrate. Records can include the number of customers, invoices, financial transactions, products, versions, etc. Here is a list you can use as a rule of thumb:

  • 1,000 records: $500
  • 10,000 records: $2,500
  • 100,000 records: $10,000
  • 1,000,000+ records: $25,000

What is Hostaway's cost of training? Relevant for Hostaway

As a buyer, you are required to pay extra for in-person training, though some vendors offer web-based solutions as part of the package. The cost may involve end-user training, video/self, group, department, and training the super users.

The cost is mainly derived from the approach that you select for your organization:
  • End-user training
  • Group/Department
  • Video /self
  • Train the trainer/super user

Here are some questions to answer: How many groups (different departments, usages, type of users) are needed?

In order to calculate the cost you can use the following estimates:

  • 1-2 Sessions: $500
  • 3-4 Sessions: $1,500
  • 5-7 Sessions: $2,500
  • 8-10 Sessions: $5,000

How Hostaway pricing compares to alternative Hotel Management solution?

When comparing Hostaway to alternative systems, on a scale between 1 to 10 Hostaway is rated 2.8
Hostaway faces competition in the property management and vacation rental software category from the following brands: Guesty, Hosthub, Lodgify, and Cloudbeds. In the following aspects, Hostaway is compared to its top alternatives below:
  • Cloud/On-premise: Hostaway is a cloud-based property management software solution. Hostaway and its top competitors are all fully cloud-based options compared to its top alternatives.
  • Cost: Hostaway pricing starts at $100 per month and is based on factors like company size/number of properties. In comparison, Lodgify pricing starts at $12 per property per month for 1 property, Hosthub pricing starts at $19 per month per property for 1 rental, and Cloudbeds pricing starts at $80 per month per private hotel room. Guesty does not disclose its pricing schedule.
  • Customers/Industries: Hostaway targets customers in property management and the hospitality industry like home managers, vacation rentals, etc. In comparison, Cloudbeds also targets property managers that operate hotels and private hostels, while the other top alternatives target similar customers and industries as Hostaway.
  • Functionality: Hostaway has the features of typical property and vacation management software like occupancy reporting, owner portal, and guest portal. When compared to its top competitors, Hostaway has built-in accounting tools which Guesty does not offer, while Cloudbeds does not offer maintenance management features that are available on Hostaway.
  • Popularity: Hostaway was founded in 2015, and is a privately-owned software company that serves thousands of users worldwide. In comparison, Cloudbeds has over 22,000 customers, while Guesty has over 20,000 clients.
  • Scalability: Hostaway is scalable for unit managers with any number of units, from 5 to 1000+. In comparison, Lodgify and other top Hostaway competitors are scalable software options, supporting property managers with units from 1-1000+.
  • Support: Hostaway support is available through the following channels: email, phone, chat, forum, FAQ, a knowledge base, and 24/7 support. Compared to its alternatives, Hostaway offers phone support unavailable on Lodgify and Cloudbeds.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.