HP Service Review - why 4.5 stars?

HP Service Manager Review
ITQlick Score: 76/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Help Desk -> HP Service review
Ranking:Ranked 85 out of 210 Help Desk systems
Company: HP Enterprise Services
Pricing: starts at $50 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: HP Service pricing, HP Service alternatives
Shlomi LaviShlomi Lavi / updated: Mar 07, 2022

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What is HP Service?

The HP Service Manager is one of the programs assimilated by HP after it bought the Peregrine Systems in 2005. This program is part of the HP OpenView and is categorized as a service desk solution enabling IT staff to work as a lone organization, administrated by a stable set of procedures to oversee delivery of services and support in a quick and efficient manner.

Who is it best for?

The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.

Main features and functionalities

HP Service Manager is an IT Service Management tool designed to increase the experience of the users, enhance the efficiency of the staff and minimize the risks in operation and in doing business. It was developed to consolidate every management aspects by having a single and centralized contact point for the entire IT processes. Problem management, incident management, smart analytics, self-service portal, creation of customized workflow among others are some of its more sought after features.

What is the actual cost?

The cost of license starts at $50 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for HP Service.

How it stacks up?

Access a head to head analysis of HP Service vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
HP Servi...
ITQlick rating
4.5/5
Score
76/100
Pricing
6/10
License pricing
$50 per user/month
Functionality
6
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

HP Service is ranked 85 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of HP Service is 4.5 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, HP Service makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently HP Service can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between HP Service and alternatives?

The most popular alternatives to HP Service in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - HP Service VS Help Desk Software alternatives.

List of categories

Banking CRM
Help Desk
Insurance CRM
Mobile CRM
Self-Service Portal
Knowledge Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.