HP Service - Top Competitors (Mar 2022)

HP Service Manager Review
ITQlick Score: 76/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Help Desk -> HP Service review -> HP Service competitors
Ranking:Ranked 85 out of 210 Help Desk systems
Company: HP Enterprise Services
Pricing: starts at $50 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: HP Service review, HP Service pricing guide
Shlomi LaviShlomi Lavi / updated: Mar 07, 2022

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HP Service vs. Alternatives in 2023

The HP Service Manager is one of the programs assimilated by HP after it bought the Peregrine Systems in 2005. This program is part of the HP OpenView and is categorized as a service desk solution enabling IT staff to work as a lone organization, administrated by a stable set of procedures to oversee delivery of services and support in a quick and efficient manner. Typical customers The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. Features HP Service Manager is an IT Service Management tool designed to increase the experience of the users, enhance the efficiency of the staff and minimize the risks in operation and in doing business. It was developed to consolidate every management aspects by having a single and centralized contact point for the entire IT processes. Problem management, incident management, smart analytics, self-service portal, creation of customized workflow among others are some of its more sought after features. Alternatives Possible alternatives of HP Service Manager include Help Scout, FreshDesk and MetaCaseDesk.

HP Service alternatives - for small & large Business

Here are the top 4 alternatives to HP Service that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
HP Servi...
ITQlick rating
4.5/5
Score
76/100
Pricing
6/10
License pricing
$50 per user/month
Functionality
6
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Compare


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.