Humach Interaction Engine Review - why 2.8 stars?

Shlomi Lavi / updated: Sep 29, 2022

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What is Humach Interaction Engine?

Humach Interaction Engine is a cloud-based platform designed with patented dynamic scalability allowing users to improve their customer sales and support on demand at minimized costs.

Who is it best for?

Humach Interaction Engine has the typical customers that engage in the operation of small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.

Main features and functionalities

Humach Interaction Engine is a cloud-based call center solution that requires no hardware installation and no need license limits. It offers the capability of adding or reducing the number of users, queues and call flows on-demand. Core features of this solution are the Advanced Analytics and Real-Time Dashboard, which can be customized or utilized as-is.

It also features global queuing, advanced call routing and intelligent automation and thus, users will experience s intelligent IVR, access to Agents Anywhere, delivery to Any Endpoint, option for self-service and skill-based routing. This plug-and-play solution will lead to instant, intelligent customer assistance through the help of WebRTC.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Humach Interaction Engine. You can also find here pricing information from Humach Interaction Engine's website.

How it stacks up?

Access a head to head analysis of Humach Interaction Engine vs alternative software solutions.

Frequently Asked Questions (FAQs)