iCall Review - why 2.8 stars?

iCall Review
ITQlick Score: 75/100
ITQlick Rating: (2.8/5)
Pricing: 2.4/10 - low cost
Category: VoIP -> iCall
Ranking:Ranked 78 out of 164 VoIP systems
Company: iCall
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: iCall pricing, iCall alternatives

Shlomi LaviShlomi Lavi / updated: Mar 24, 2022

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What is iCall and its features?

iCall is a business VoIP solution for small and medium businesses. It offers such services as call recording and transcription, auto attendant, support for SIP phones, and others. The software was designed and launched by iCall Inc headquartered in Texas, United States.

What is iCall rating?

The rating of iCall is 2.8 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses iCall?

The software has specifically been designed for small and medium sized businesses, including new startups. It can be used in a variety of major industries and domains such as retail and wholesale, telecom and IT services, media and entertainment, healthcare and hospitality, call center management, financial services, and others.

Is it easy to use?

Yes, iCall makes it fairly easy to use. This product is user friendly and intuitive.

Is iCall cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently iCall can't be accessed on mobile, you would need to access it from your computer.

Is iCall the best VoIP system?

iCall is ranked 78 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software comes with automated answer menu support which allows routing of incoming calls by giving callers menu options to navigate to different departments at the touch of the keypad. It offers comprehensive call recording capabilities which allows call recording for entire accounts or just for selected phone numbers.

iCall offers call transcription and stores previous phone calls for review at some later point in time. It also offers support for SIP phones and various desktop clients. For connection of phone calls to and from the traditional phone networks, the software provides SIP trunking.

Who are their main alternatives?

Popular alternatives to iCall: RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of iCall?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for iCall

What should you ask iCall during a demo session? (65 questions)

Schedule a demo with iCall and access 65 must ask questions for the vendor while watching iCall in action.

List of categories

Business Phone Systems
Cloud PBX
PBX Phone Systems
SIP Clients
SIP Trunking
VoIP

iCall Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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iCall
ITQlick rating
2.8/5
Score
75/100
Pricing
2.4/10
License pricing
Pricing not available
Functionality
6
Review
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Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.