iCall Review - why 2.8 stars?

iCall Review
ITQlick Score: 75/100
ITQlick Rating:
Pricing: 2.4/10 - low cost
Category: VoIP -> iCall review
Ranking:Ranked 81 out of 164 VoIP systems
Company: iCall
Typical customers: Small businesses and start ups
Platforms: Desktop
Links: iCall pricing, iCall alternatives
Shlomi LaviShlomi Lavi / updated: Mar 24, 2022

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What is iCall?

iCall is a business VoIP solution for small and medium businesses. It offers such services as call recording and transcription, auto attendant, support for SIP phones, and others. The software was designed and launched by iCall Inc headquartered in Texas, United States.

Who is it best for?

The software has specifically been designed for small and medium sized businesses, including new startups. It can be used in a variety of major industries and domains such as retail and wholesale, telecom and IT services, media and entertainment, healthcare and hospitality, call center management, financial services, and others.

Main features and functionalities

The software comes with automated answer menu support which allows routing of incoming calls by giving callers menu options to navigate to different departments at the touch of the keypad. It offers comprehensive call recording capabilities which allows call recording for entire accounts or just for selected phone numbers.

iCall offers call transcription and stores previous phone calls for review at some later point in time. It also offers support for SIP phones and various desktop clients. For connection of phone calls to and from the traditional phone networks, the software provides SIP trunking.

What is the actual cost?

ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for iCall. You can also find here pricing information from iCall's website.

How it stacks up?

Access a head to head analysis of iCall vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
iCall
ITQlick rating
2.8/5
Score
75/100
Pricing
2.4/10
License pricing
Pricing not available
Functionality
6
Review
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

iCall is ranked 81 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of iCall is 2.8 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, iCall makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently iCall can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between iCall and alternatives?

The most popular alternatives to iCall in 2023: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, 3CX. Access the complete competitors analysis here - iCall VS VoIP Software alternatives.

List of categories

Business Phone Systems
Cloud PBX
PBX Phone Systems
SIP Clients
SIP Trunking
VoIP

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.