IFS Field Service Review - why 4.4 stars?

IFS Field Service Management Review
ITQlick Score: 83/100
ITQlick Rating: (4.4/5)
Pricing: 9.6/10 - high cost
Category: Field Service -> IFS Field Service
Ranking:Ranked 72 out of 348 Field Service systems
Company: IFS
Pricing: starts at $65 per month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: IFS Field Service pricing, IFS Field Service alternatives

Shlomi LaviShlomi Lavi / updated: Jun 24, 2022

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What is IFS Field Service and its features?

IFS Field Service Management software is a service management solution that streamlines and automates processes. The solution offers a number of features that include a mobile application that enables field workers to access data through their devices. Users can also be able to warranty renewals and handle claim recovery.

The solution also handles contracts life-cycle management both part return process and inventory. Other key features include customer relationship management, part management, contract pricing, multi-location, resource scheduling and many more. IFS Field Service Management software is a product of IFS Inc. which is a company that is based in the United States.

What is IFS Field Service rating?

The rating of IFS Field Service is 4.4 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses IFS Field Service?

IFS Field Service Management is perfect for mid-sized and large field service organizations. Aerospace and defense, asset intensive, automotive, construction and contracting, energy and utilities, industrial manufacturing, high tech, oil & gas, process manufacturing and service providing industries can use this software. Sky, Coba Plastics and Hawker Pacific are some of the clients of IFS Field Service Management.

Is it easy to use?

Yes, IFS Field Service makes it fairly easy to use. This product is user friendly and intuitive.

Is IFS Field Service cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access IFS Field Service on your mobile/smart phone.

Is IFS Field Service the best Field Service system?

IFS Field Service is ranked 72 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

IFS Field Service Management software comes with service contact center feature, service scheduling, contract management, IFS mobile service, warranty management, deployment, service project management and spare parts management features. The service contact center can help users to automate and streamline customer service and support processes. Users can assign the right technician for the right job and parts while also ensuring lowest total cost with the service scheduling feature.

The mobile service can help users to get real-time direct connectivity between smart devices and company’s enterprise servers. Users can execute, monitor, revise and create service contracts starting from pricing and initial quoting to automatic billing and renewal using the contract management features. The warranty management part can help users to process, track and administer warranties which can lead to less service costs and better product quality.

What are IFS Field Service's pros? (5 Pros)

  • The solution has a simple interface
  • It is easy to navigate
  • The software is easy to program
  • The field service management software comes with IFS Mobile Service for real-time connectivity between smart devices and company’s enterprise servers
  • The field service management software comes with service contact center unlike other similar tools

What are IFS Field Service's cons? (5 cons)

  • The upgrade process is not documented
  • It is difficult to train older users
  • The customer support of IFS Field Service Management doesn’t offer 24/7 live phone support
  • The field service management solution is not suitable for small companies and startups
  • The field service management software doesn’t offer open API support which means less flexibility

Who are their main alternatives?

The two main competitors of IFS Field Service Management software include SAMPro Enterprise and Asset Essentials Solutions. SAMPro Enterprise is a construction solution while IFS Field Service Management software is a service management solution. Both SAMPro Enterprise and IFS Field Service Management software are above average in cost. Based on the online reviews, SAMPro Enterprise software has been awarded a 5-star rating while IFS Field Service Management has been awarded a 4.5 rating.

SAMPro Enterprise is ideal for small and medium businesses while IFS Field Service Management software is an ideal solution designed to support small, medium, and large businesses. Asset Essentials is a cloud-based management solution while IFS Field Service Management software is a service management solution.

Asset Essentials software is an average cost software while IFS Field Service Management software is an above average cost. While IFS Field Service Management software offers deployment flexibility as it can either be installed on-premise or hosted on the cloud while Asset Essentials solution can only be deployed on cloud. Based on the online reviews, Asset Essentials software has been awarded a 4 -star rating while IFS Field Service Management has been awarded a 4.5 rating.

What is the cost of IFS Field Service?

The cost of license starts at $65 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 9.6 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for IFS Field Service. You can also find here pricing information from IFS Field Service's website.

What should you ask IFS during a demo session? (65 questions)

Schedule a demo with IFS Field Service and access 65 must ask questions for the vendor while watching IFS Field Service in action.

Where IFS Field Service is used?

IFS Field Service Management software is suitable for small, medium and large businesses. It caters to multiple specialties including returns management, field technicians, depot repair, back-office among others.

List of categories

General Contractor
Customer Loyalty
Team Collaboration
Small Business CRM
ERP
Customer Management Module
Financial Module
Human Resources Module
Manufacturing (MRP / MES) Module
Supply Chain Module
Field Service - HVAC
Field Service - Pest Control

List of features

Contact Management
Contract Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Document Management
Workflow Rules & Management
Condition Assessment
Customizable Fields
Customizable Functionality
Customizable Reports
Maintenance Scheduling
Mobile Access
Reporting & Analytics

IFS Field Service Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.