IFS Field Service Review - why 4.4 stars?
Compare PricingITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 9.6/10 - high cost |
Category: | Field Service -> IFS Field Service review |
Ranking: | Ranked 71 out of 349 Field Service systems |
Company: | IFS |
Pricing: | starts at $65 per month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | IFS Field Service pricing, IFS Field Service alternatives |
Shlomi Lavi / updated: Jun 24, 2022
The solution also handles contracts life-cycle management both part return process and inventory. Other key features include customer relationship management, part management, contract pricing, multi-location, resource scheduling and many more. IFS Field Service Management software is a product of IFS Inc. which is a company that is based in the United States.
The mobile service can help users to get real-time direct connectivity between smart devices and company’s enterprise servers. Users can execute, monitor, revise and create service contracts starting from pricing and initial quoting to automatic billing and renewal using the contract management features. The warranty management part can help users to process, track and administer warranties which can lead to less service costs and better product quality.
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Table of Contents
What is IFS Field Service?
IFS Field Service Management software is a service management solution that streamlines and automates processes. The solution offers a number of features that include a mobile application that enables field workers to access data through their devices. Users can also be able to warranty renewals and handle claim recovery.The solution also handles contracts life-cycle management both part return process and inventory. Other key features include customer relationship management, part management, contract pricing, multi-location, resource scheduling and many more. IFS Field Service Management software is a product of IFS Inc. which is a company that is based in the United States.
Who is it best for?
IFS Field Service Management is perfect for mid-sized and large field service organizations. Aerospace and defense, asset intensive, automotive, construction and contracting, energy and utilities, industrial manufacturing, high tech, oil & gas, process manufacturing and service providing industries can use this software. Sky, Coba Plastics and Hawker Pacific are some of the clients of IFS Field Service Management.Main features and functionalities
IFS Field Service Management software comes with service contact center feature, service scheduling, contract management, IFS mobile service, warranty management, deployment, service project management and spare parts management features. The service contact center can help users to automate and streamline customer service and support processes. Users can assign the right technician for the right job and parts while also ensuring lowest total cost with the service scheduling feature.The mobile service can help users to get real-time direct connectivity between smart devices and company’s enterprise servers. Users can execute, monitor, revise and create service contracts starting from pricing and initial quoting to automatic billing and renewal using the contract management features. The warranty management part can help users to process, track and administer warranties which can lead to less service costs and better product quality.
What is the actual cost?
The cost of license starts at $65 per month. ITQlick pricing score is 9.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for IFS Field Service. You can also find here pricing information from IFS Field Service's website.Pros
- The solution has a simple interface
- It is easy to navigate
- The software is easy to program
- The field service management software comes with IFS Mobile Service for real-time connectivity between smart devices and company’s enterprise servers
- The field service management software comes with service contact center unlike other similar tools
Cons
- The upgrade process is not documented
- It is difficult to train older users
- The customer support of IFS Field Service Management doesn’t offer 24/7 live phone support
- The field service management solution is not suitable for small companies and startups
- The field service management software doesn’t offer open API support which means less flexibility
How it stacks up?
Access a head to head analysis of IFS Field Service vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is IFS Field Service right for you or your business?
IFS Field Service Management software is suitable for small, medium and large businesses. It caters to multiple specialties including returns management, field technicians, depot repair, back-office among others.List of categories
General Contractor
Customer Loyalty
Team Collaboration
Small Business CRM
ERP
Customer Management Module
Financial Module
Human Resources Module
Manufacturing (MRP / MES) Module
Supply Chain Module
Field Service - HVAC
Field Service - Pest Control
List of features
Contact Management
Contract Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Document Management
Workflow Rules & Management
Condition Assessment
Customizable Fields
Customizable Functionality
Customizable Reports
Maintenance Scheduling
Mobile Access
Reporting & Analytics
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.