Inbenta Review - why 2.8 stars?
Compare Pricing
| ITQlick Score: | 79/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 9/10 - high cost |
| Category: | Knowledge Management -> Inbenta review |
| Ranking: | Ranked 11 out of 16 Knowledge Management systems |
| Company: | Inbenta |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Inbenta pricing, Inbenta alternatives |
Shlomi Lavi / updated: Feb 09, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Inbenta?
Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questions, not the keywords, leading to fewer tickets and more time for agents to focus on complex, non-repetitive inquiries.Who is it best for?
Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates. The ideal user is typically an IT, CX, KM or CS professional that maintains a high volume of website traffic (>20,000 sessions) and fields an extremely large number of incoming user inquiries.Main features and functionalities
Vast Multilingual Capabilities: Inbenta's NLP technology can reach a wide audience through 25+ native, fully-supported languages. Integrates Seamlessly: Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk. Fast & Easy Deployment: We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support. Machine Learning: Our powerful algorithms continuously learn from every customer interaction and conversation in order to further optimize the online user experience. Powerful Analytics: Take advantage of real-time dashboards that captures all your behind-the-scenes data and centralizes it into one dashboard.What is the actual cost?
ITQlick pricing score is 9 out of 10 (10 is most expensive). Access ITQlick pricing guide for Inbenta.How it stacks up?
Access a head to head analysis of Inbenta vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Inbenta
ITQlick rating
2.8/5
Score
79/100
Pricing
9/10
License pricing
Pricing not available
Functionality
22
Review
Compare
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
Compare
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Review
Compare
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15
Review
Compare
AnswerDash
ITQlick rating
4.7/5
Score
84/100
Pricing
2/10
License pricing
$10 per license
Functionality
4
Review
Compare
Frequently Asked Questions (FAQs)
List of categories
Data Analysis Tools
Mobile
Content Management
Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Online CRM
Pharmaceutical CRM
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.