IncidentMonitor Review - why 4 stars?

IncidentMonitor Review
ITQlick Score: 78/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> IncidentMonitor review
Ranking:Ranked 76 out of 210 Help Desk systems
Company: Monitor 24-7 Inc.
Pricing: starts at $36 per feature/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: IncidentMonitor pricing, IncidentMonitor alternatives
Shlomi LaviShlomi Lavi / updated: Feb 21, 2022

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What is IncidentMonitor?

IncidentMonitor is both cloud-based as well as an on-premise help desk that is designed to help businesses communicate with their customers in case of any incidence that requires the attention of the business. The product can be customized to meet the needs of the users depending on the business model they use. IncidentMonitor offers users various functionalities that help the business remain informed from the customers and provide a platform where the customer can interact with the business.

The major features provided in IncidentMonitor include interaction tracking, customizable branding, and automated routing among others. Monitor 24-7 is a company that develops and distributes IncidentMonitor. The company is based in Canada and was founded in the year 1999.

Who is it best for?

IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.

Main features and functionalities

IncidentMonitor functions mainly as IT Service Management tool supporting IT, ITIL and many more business processes. It gives users with free ITIL templates with integrated designer for the workflow processes, self-service gateway and service catalogs that can be customized and even extended to come up with the right solution. Key features include customer support and servicing, field service functionality, web self-service, live chat, and knowledge base. The software runs on the Windows system and is accessible in any device running on Windows or Mac OS as well as mobile gadgets.

What is the actual cost?

The cost of license starts at $36 per feature/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for IncidentMonitor.

Pros

  • Configurations are very easy and can be done by anyone
  • The system can be integrated with other business systems that are existing
  • It is affordable for most people

How it stacks up?

Access a head to head analysis of IncidentMonitor vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
IncidentMonitor
ITQlick rating
4/5
Score
78/100
Pricing
4/10
License pricing
$36 per feature/month
Functionality
19
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

IncidentMonitor is ranked 76 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of IncidentMonitor is 4 stars out of 5 and the total score is 78 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, IncidentMonitor makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access IncidentMonitor on your mobile/smart phone.

What should we ask during a demo session?

Differences between IncidentMonitor and alternatives?

The most popular alternatives to IncidentMonitor in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - IncidentMonitor VS Help Desk Software alternatives.

Is IncidentMonitor right for you or your business?

IncidentMonitor is designed for medium-sized businesses and small-sized businesses. Businesses across various industries can use IncidentMonitor in their operations. Such industries include manufacturing, construction, and marketing among others.

List of categories

Billing & Invoicing
CRM
Banking CRM
Casino CRM
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Pharmaceutical CRM
Online Community
Self-Service Portal
Survey Software

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.