IncidentMonitor Review - why 4 stars?

IncidentMonitor Review
ITQlick Score: 78/100
ITQlick Rating: (4/5)
Pricing: 4/10 - average cost
Category: Help Desk -> IncidentMonitor
Ranking:Ranked 74 out of 209 Help Desk systems
Company: Monitor 24-7 Inc.
Pricing: starts at $36 per feature/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: IncidentMonitor pricing, IncidentMonitor alternatives

Shlomi LaviShlomi Lavi / updated: Feb 21, 2022

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What is IncidentMonitor and its features?

IncidentMonitor is both cloud-based as well as an on-premise help desk that is designed to help businesses communicate with their customers in case of any incidence that requires the attention of the business. The product can be customized to meet the needs of the users depending on the business model they use. IncidentMonitor offers users various functionalities that help the business remain informed from the customers and provide a platform where the customer can interact with the business.

The major features provided in IncidentMonitor include interaction tracking, customizable branding, and automated routing among others. Monitor 24-7 is a company that develops and distributes IncidentMonitor. The company is based in Canada and was founded in the year 1999.

What is IncidentMonitor rating?

The rating of IncidentMonitor is 4 stars out of 5 and the total score is 78 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses IncidentMonitor?

IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.

Is it easy to use?

Yes, IncidentMonitor makes it fairly easy to use. This product is user friendly and intuitive.

Is IncidentMonitor cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access IncidentMonitor on your mobile/smart phone.

Is IncidentMonitor the best Help Desk system?

IncidentMonitor is ranked 74 out of 209 software in their category (Help Desk systems).

What are their main features and functionalities?

IncidentMonitor functions mainly as IT Service Management tool supporting IT, ITIL and many more business processes. It gives users with free ITIL templates with integrated designer for the workflow processes, self-service gateway and service catalogs that can be customized and even extended to come up with the right solution. Key features include customer support and servicing, field service functionality, web self-service, live chat, and knowledge base. The software runs on the Windows system and is accessible in any device running on Windows or Mac OS as well as mobile gadgets.

What are IncidentMonitor's pros? (3 Pros)

  • Configurations are very easy and can be done by anyone
  • The system can be integrated with other business systems that are existing
  • It is affordable for most people

Who are their main alternatives?

The two major competitors of IncidentMonitor are DeskAlerts and ServiceDesk plus. While IncidentMonitor is both cloud-based and on-premise, DeskAlerts is a cloud-based system. DeskAlerts is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises while IncidentMonitor is designed for medium-sized businesses and the small-sized businesses.

IncidentMonitor offers users with automated routing a feature that is not available in DeskAlerts. Based on the available online reviews, IncidentMonitor has ratings of 4.5 while DeskAlerts has ratings of 4.3. Unlike ServiceDesk, which is a cloud-based solution, IncidentMonitor is both cloud-based and on-premise.

ServiceDesk is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises while IncidentMonitor is designed for medium-sized businesses and the small-sized businesses. Based on the available online reviews that are provided by users, ServiceDesk has ratings of 4.00 while IncidentMonitor has ratings of 4.5. IncidentMonitor can support business growth more than ServiceDesk since it is both cloud-based and on-premise.

What is the cost of IncidentMonitor?

The cost of license starts at $36 per feature/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for IncidentMonitor.

What should you ask Monitor 24-7 Inc. during a demo session? (65 questions)

Schedule a demo with IncidentMonitor and access 65 must ask questions for the vendor while watching IncidentMonitor in action.

Where IncidentMonitor is used?

IncidentMonitor is designed for medium-sized businesses and small-sized businesses. Businesses across various industries can use IncidentMonitor in their operations. Such industries include manufacturing, construction, and marketing among others.

List of categories

Billing & Invoicing
CRM
Banking CRM
Casino CRM
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Pharmaceutical CRM
Online Community
Self-Service Portal
Survey Software

IncidentMonitor Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.