IncidentMonitor Review - why 4 stars?
Compare PricingITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> IncidentMonitor review |
Ranking: | Ranked 76 out of 210 Help Desk systems |
Company: | Monitor 24-7 Inc. |
Pricing: | starts at $36 per feature/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile |
Links: | IncidentMonitor pricing, IncidentMonitor alternatives |
Shlomi Lavi / updated: Feb 21, 2022
The major features provided in IncidentMonitor include interaction tracking, customizable branding, and automated routing among others. Monitor 24-7 is a company that develops and distributes IncidentMonitor. The company is based in Canada and was founded in the year 1999.
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Table of Contents
What is IncidentMonitor?
IncidentMonitor is both cloud-based as well as an on-premise help desk that is designed to help businesses communicate with their customers in case of any incidence that requires the attention of the business. The product can be customized to meet the needs of the users depending on the business model they use. IncidentMonitor offers users various functionalities that help the business remain informed from the customers and provide a platform where the customer can interact with the business.The major features provided in IncidentMonitor include interaction tracking, customizable branding, and automated routing among others. Monitor 24-7 is a company that develops and distributes IncidentMonitor. The company is based in Canada and was founded in the year 1999.
Who is it best for?
IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.Main features and functionalities
IncidentMonitor functions mainly as IT Service Management tool supporting IT, ITIL and many more business processes. It gives users with free ITIL templates with integrated designer for the workflow processes, self-service gateway and service catalogs that can be customized and even extended to come up with the right solution. Key features include customer support and servicing, field service functionality, web self-service, live chat, and knowledge base. The software runs on the Windows system and is accessible in any device running on Windows or Mac OS as well as mobile gadgets.What is the actual cost?
The cost of license starts at $36 per feature/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for IncidentMonitor.Pros
- Configurations are very easy and can be done by anyone
- The system can be integrated with other business systems that are existing
- It is affordable for most people
How it stacks up?
Access a head to head analysis of IncidentMonitor vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is IncidentMonitor right for you or your business?
IncidentMonitor is designed for medium-sized businesses and small-sized businesses. Businesses across various industries can use IncidentMonitor in their operations. Such industries include manufacturing, construction, and marketing among others.List of categories
Billing & Invoicing
CRM
Banking CRM
Casino CRM
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Pharmaceutical CRM
Online Community
Self-Service Portal
Survey Software
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.