IncidentMonitor - Top Competitors (Feb 2022)

IncidentMonitor Review
ITQlick Score: 78/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> IncidentMonitor review -> IncidentMonitor competitors
Ranking:Ranked 76 out of 210 Help Desk systems
Company: Monitor 24-7 Inc.
Pricing: starts at $36 per feature/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: IncidentMonitor review, IncidentMonitor pricing guide
Shlomi LaviShlomi Lavi / updated: Feb 21, 2022

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IncidentMonitor vs. Alternatives in 2023

The two major competitors of IncidentMonitor are DeskAlerts and ServiceDesk plus. While IncidentMonitor is both cloud-based and on-premise, DeskAlerts is a cloud-based system. DeskAlerts is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises while IncidentMonitor is designed for medium-sized businesses and the small-sized businesses.

IncidentMonitor offers users with automated routing a feature that is not available in DeskAlerts. Based on the available online reviews, IncidentMonitor has ratings of 4.5 while DeskAlerts has ratings of 4.3. Unlike ServiceDesk, which is a cloud-based solution, IncidentMonitor is both cloud-based and on-premise.

ServiceDesk is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises while IncidentMonitor is designed for medium-sized businesses and the small-sized businesses. Based on the available online reviews that are provided by users, ServiceDesk has ratings of 4.00 while IncidentMonitor has ratings of 4.5. IncidentMonitor can support business growth more than ServiceDesk since it is both cloud-based and on-premise.

IncidentMonitor alternatives - for small & large Business

Here are the top 4 alternatives to IncidentMonitor that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
IncidentMonitor
ITQlick rating
4/5
Score
78/100
Pricing
4/10
License pricing
$36 per feature/month
Functionality
19
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.