inContact Review

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Last updated: Aug 09, 2020

inContact Review

ITQlick rating
(3.2/5)

Starting from $100 per user/month

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

  • Categories :

    • Call Monitoring
    • Call Recording
    • Call Center
    • Call Center Workforce Management

Shlomi Lavi / updated: Aug 09, 2020

What is inContact Used For?

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

Average Rating -

The rating of inContact is 3.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.

Features

The inContact Cloud Contact Center is a cloud-based Software as a Service/SaaS and thus, the users can reduce their operation costs. This software offers users with range of solutions such as being scalable and built on the fundamentals of speech-enabled IVR and multi-channel ACD.

It also has customer feedback, CRM integrations, workforce optimization, predictive dialers and workforce management, disaster recovery reporting and analytics and network connectivity.

Competitors & Alternatives

The good alternatives to consider for inContact Cloud Contact Center include PIMS Auto Dialer, Ringio and Clarity Connect.

inContact Pricing Information

The cost of license starting from $100 per user/month. The experts at ITQlick has reviewed inContact pricing and gave the software a total cost of ownership (TCO) rating of 3.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching inContact in action

inContact Categories

Call Monitoring
Call Recording
Call Center
Call Center Workforce Management

Specifications

Company:
Address: Salt Lake City, Midvale, UT 84047
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

inContact Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
inContact
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$100 per user/month
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review