inContact Review - why 3.2 stars?

inContact Cloud Contact Center Review
ITQlick Score: 88/100
ITQlick Rating: (3.2/5)
Pricing: 3.4/10 - low cost
Category: Call Center -> inContact
Ranking:Ranked 10 out of 240 Call Center systems
Company: inContact
Pricing: starts at $100 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: inContact pricing, inContact alternatives
Shlomi LaviShlomi Lavi / updated: May 31, 2021

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What is inContact?

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

What is inContact rating? ()

The rating of inContact is 3.2 stars out of 5 and the total score is 88 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are inContact's typical customers?

The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.

Is inContact the best Call Center?

inContact is ranked 10 out of 240 software in their category (Call Center systems).

What are their main features and functionalities?

The inContact Cloud Contact Center is a cloud-based Software as a Service/SaaS and thus, the users can reduce their operation costs. This software offers users with range of solutions such as being scalable and built on the fundamentals of speech-enabled IVR and multi-channel ACD.

It also has customer feedback, CRM integrations, workforce optimization, predictive dialers and workforce management, disaster recovery reporting and analytics and network connectivity.

Who are their main alternatives?

The good alternatives to consider for inContact Cloud Contact Center include PIMS Auto Dialer, Ringio and Clarity Connect.

What is the cost of inContact?

The cost of license starts at $100 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for inContact

What should you ask inContact during a demo session? (65 questions)

Schedule a demo with inContact and access 65 must ask questions for the vendor while watching inContact in action.

List of categories

Call Monitoring
Call Recording
Call Center
Call Center Workforce Management

inContact Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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inContact
ITQlick rating
3.2/5
Score
88/100
Pricing
3.4/10
License pricing
$100 per user/month
Functionality
4
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Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.