inContact Cloud Contact Center Review

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Last updated: Apr 19, 2018

inContact Cloud Contact Center Review

11 reviews

Small business, Medium business

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.


What is inContact Cloud Contact Center? Updated: Apr 19, 2018

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

inContact Cloud Contact Center Average Rating -

The average rating of inContact Cloud Contact Center is 3.2 stars. The rating is based on 11 aggregated online reviews.

inContact Cloud Contact Center Typical Customers

The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.

inContact Cloud Contact Center Features

The inContact Cloud Contact Center is a cloud-based Software as a Service/SaaS and thus, the users can reduce their operation costs. This software offers users with range of solutions such as being scalable and built on the fundamentals of speech-enabled IVR and multi-channel ACD.

It also has customer feedback, CRM integrations, workforce optimization, predictive dialers and workforce management, disaster recovery reporting and analytics and network connectivity.

inContact Cloud Contact Center Alternatives

The good alternatives to consider for inContact Cloud Contact Center include PIMS Auto Dialer, Ringio and Clarity Connect.

inContact Cloud Contact Center Pricing Information

The pricing for inContact Cloud Contact Center can only be obtained by asking for a quotation. Kindly fill out the form below for pricing info.

inContact Cloud Contact Center demo

25 questions to ask the vendor on inContact Cloud Contact Center demo

inContact Cloud Contact Center Categories

Call Center
Call Recording
Call Monitoring
Call Center Workforce Management


Address: Salt Lake City, Midvale, UT 84047
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

02 Jan

What is IVR System: Top 5 System

Interactive voice response (IVR) systems are designed to streamline the performance of an inbound contact center. In fact, an IVR can function like a front desk agent. Consisting of telephony equipment, an IVR allows callers to effortlessly complete ... read more

13 Oct

What is Predictive Dialer Software? Top 5

In simple words, a predictive dialer is the best way to get the best out of your call center and optimize human labor. These are designed to automatically make calls, freeing your call center agents from wait times. Not only this, a predictive dialer... read more

16 Aug

Mistakes to Avoid When Choosing Call Center Solution

When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu... read more

27 Jun

Nextiva Call Center Vs. Incontact Call Center

Software is inextricably interwoven into the successful operations of a call center business. It is not an afterthought but a mission critical decision that requires an in depth analysis. With the benefits of scalability, lower cost of ownership and ... read more

22 Mar

4 Call Center Software Alternatives for Five9

It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol... read more

inContact Cloud Contact Center 8 Alternatives