inContact Review

Shlomi Lavi / updated: Feb 09, 2020

What is inContact?

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

Average Rating -

The rating of inContact is 3.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.

Features

The inContact Cloud Contact Center is a cloud-based Software as a Service/SaaS and thus, the users can reduce their operation costs. This software offers users with range of solutions such as being scalable and built on the fundamentals of speech-enabled IVR and multi-channel ACD.

It also has customer feedback, CRM integrations, workforce optimization, predictive dialers and workforce management, disaster recovery reporting and analytics and network connectivity.

Competitors & Alternatives

The good alternatives to consider for inContact Cloud Contact Center include PIMS Auto Dialer, Ringio and Clarity Connect.

inContact Pricing Information

The cost of license starting from $100 per user/month. The experts at ITQlick has reviewed inContact pricing and gave the software a total cost of ownership (TCO) rating of 3.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching inContact in action

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inContact Categories

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Specifications

Company:	inContact
Address:	Salt Lake City, Midvale, UT 84047
Website:	https://www.niceincontact.com/call-center-resource-finder/incontact-cloud-contact-center-solution
Customers:	Small business, Medium business
Business Area:	Cross Business Areas
Platforms:	Desktop, Mobile
Operating Systems:	Mac OS, Windows, Linux

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