inContact Review
Let our Call Center Software Experts help you find the right Software for your Business!
Last updated: Oct 01, 2019
Shlomi Lavi / updated: Oct 01, 2019
What is inContact?
The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.inContact Average Rating -
The rating of inContact is 3.2 stars. The rating is based on ITQlick expert reviewinContact Typical Customers
The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.inContact Features
The inContact Cloud Contact Center is a cloud-based Software as a Service/SaaS and thus, the users can reduce their operation costs. This software offers users with range of solutions such as being scalable and built on the fundamentals of speech-enabled IVR and multi-channel ACD. It also has customer feedback, CRM integrations, workforce optimization, predictive dialers and workforce management, disaster recovery reporting and analytics and network connectivity.inContact Alternatives
The good alternatives to consider for inContact Cloud Contact Center include PIMS Auto Dialer, Ringio and Clarity Connect.inContact Pricing Information
The pricing for inContact Cloud Contact Center can only be obtained by asking for a quotation. Kindly fill out the form below for pricing info.inContact demo
25 questions to ask the vendor on inContact demoinContact Categories
Call Center
Call Recording
Call Monitoring
Call Center Workforce Management
Specifications
Company: | inContact |
---|---|
Address: | Salt Lake City, Midvale, UT 84047 |
Website: | inContact Cloud Contact Center |
Customers: | Small business, Medium business |
Business Area: | Cross Business Areas |
Platforms: | Desktop, Mobile |
Operating Systems: | Mac OS, Windows, Linux |
inContact Vs. Alternatives
ITQlick rating
ITQlick score
Pricing score
License pricing
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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inContact
ITQlick Score
88/100
Pricing score
3.4/10
License pricing
Pricing not available
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Compare
Nextiva
ITQlick Score
99/100
Pricing score
3.6/10
License pricing
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
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TouchStar
ITQlick Score
91/100
Pricing score
3.4/10
License pricing
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
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Winleads
ITQlick Score
91/100
Pricing score
5.2/10
License pricing
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
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CenterWare
ITQlick Score
91/100
Pricing score
5.6/10
License pricing
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Compare