NICE CXone Review - why 3.2 stars?
Compare Pricing
| ITQlick Score: | 88/100 |
|---|---|
| ITQlick Rating: |
(3.2/5)
|
| Pricing: | 3.4/10 - low cost |
| Category: | Call Center -> NICE CXone review |
| Ranking: | Ranked 9 out of 240 Call Center systems |
| Company: | inContact |
| Pricing: | starts at $90 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile |
| Links: | NICE CXone pricing, NICE CXone alternatives |
Shlomi Lavi / updated: Jun 02, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is NICE CXone?
The NICE CXone is designed to help users to increase their market share and their profitability.Who is it best for?
The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.Main features and functionalities
The NICE CXone is a cloud-based Software as a Service/SaaS and thus, the users can reduce their operation costs. This software offers users with range of solutions such as being scalable and built on the fundamentals of speech-enabled IVR and multi-channel ACD. It also has customer feedback, CRM integrations, workforce optimization, predictive dialers and workforce management, disaster recovery reporting and analytics and network connectivity.What is the actual cost?
The cost of license starts at $90 per user/month. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for NICE CXone. You can also find here pricing information from NICE CXone's website.Pros
- NICE Cxone is user-friendly
- Users can easily adapt to the software due to its simplicity
- Users can control the information uploaded into the software for employees to manage
Cons
- Users complain that the system sometimes crashes without warning, and sometimes calls come in with no intro warning
How it stacks up?
Access a head to head analysis of NICE CXone vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
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Frequently Asked Questions (FAQs)
Is NICE CXone right for you or your business?
NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. The software has customers like American Airlines, L.L. Bean, Grange Insurance, etc.List of categories
Call Monitoring
Call Recording
Call Center
Call Center Workforce Management
Author - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.