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Last updated: Apr 22, 2019
| Company: | inContact |
|---|---|
| Address: | Salt Lake City, Midvale, UT 84047 |
| Customers: | Small business, Medium business |
| Business Area: | Cross Business Areas |
| Platforms: | Desktop, Mobile |
| Operating Systems: | Mac OS, Windows, Linux |
Interactive voice response (IVR) systems are designed to streamline the performance of an inbound contact center. In fact, an IVR can function like a front desk agent. Consisting of telephony equipment, an IVR allows callers to effortlessly complete ...... read more
In simple words, a predictive dialer is the best way to get the best out of your call center and optimize human labor. These are designed to automatically make calls, freeing your call center agents from wait times. Not only this, a predictive dialer...... read more
When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu...... read more
Software is inextricably interwoven into the successful operations of a call center business. It is not an afterthought but a mission critical decision that requires an in depth analysis. With the benefits of scalability, lower cost of ownership and ...... read more
It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol...... read more
