NICE CXone Review - why 3.2 stars?

inContact Cloud Contact Center Review
ITQlick Score: 88/100
ITQlick Rating:
(3.2/5)
Pricing: 3.4/10 - low cost
Category: Call Center -> NICE CXone review
Ranking:Ranked 9 out of 240 Call Center systems
Company: inContact
Pricing: starts at $90 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: NICE CXone pricing, NICE CXone alternatives
Shlomi LaviShlomi Lavi / updated: Jun 02, 2022

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What is NICE CXone?

The NICE CXone is designed to help users to increase their market share and their profitability.

Who is it best for?

The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.

Main features and functionalities

The NICE CXone is a cloud-based Software as a Service/SaaS and thus, the users can reduce their operation costs. This software offers users with range of solutions such as being scalable and built on the fundamentals of speech-enabled IVR and multi-channel ACD.

It also has customer feedback, CRM integrations, workforce optimization, predictive dialers and workforce management, disaster recovery reporting and analytics and network connectivity.

What is the actual cost?

The cost of license starts at $90 per user/month. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for NICE CXone. You can also find here pricing information from NICE CXone's website.

Pros

  • NICE Cxone is user-friendly
  • Users can easily adapt to the software due to its simplicity
  • Users can control the information uploaded into the software for employees to manage

Cons

  • Users complain that the system sometimes crashes without warning, and sometimes calls come in with no intro warning

How it stacks up?

Access a head to head analysis of NICE CXone vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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NICE CXo...
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3.2/5
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License pricing
$90 per user/month
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3.6/10
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$11.95 per user/month
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20
8x8 Cont...
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93/100
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2.2/10
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$15 per user/month
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43
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TouchSta...
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

NICE CXone is ranked 9 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of NICE CXone is 3.2 stars out of 5 and the total score is 88 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, NICE CXone makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access NICE CXone on your mobile/smart phone.

What should we ask during a demo session?

Differences between NICE CXone and alternatives?

The most popular alternatives to NICE CXone in 2022: nextiva app, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, zendesk talk. Access the complete competitors analysis here - NICE CXone VS Call Center Software alternatives.

Is NICE CXone right for you or your business?

NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. The software has customers like American Airlines, L.L. Bean, Grange Insurance, etc.

List of categories

Call Monitoring
Call Recording
Call Center
Call Center Workforce Management

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.