Incontact 2-0 Review - why 4.1 stars?
Compare Pricing
| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 3.4/10 - low cost |
| Category: | Help Desk -> Incontact 2-0 review |
| Ranking: | Ranked 70 out of 210 Help Desk systems |
| Company: | inContact |
| Pricing: | starts at $100 per month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Incontact 2-0 pricing, Incontact 2-0 alternatives |
Shlomi Lavi / updated: Feb 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Incontact 2-0?
inContact Platform 2-0 is now NICE inContact software which is a Cloud-based Contact Center Software solution modeled to serve businesses of any scope. The platform enables users to connect with their customers using several channels like inbound or outbound calls, voicemails, emails, charts and more. inContact platform is a product of NICE inContact Company founded in 1997 in the US, and that acquired it from inContact Company.Primary features of NICE inContact software include Automatic Contact Distributor, Interactive Voice Response, Interaction Channels, Proactive Outbound, Workforce Intelligence and more. NICE inContact CXone integrates Omnichannel Routing, Workforce Optimization, Analytics, and Artificial Intelligence & Automation onto an Open Cloud Basis.
Customer training offered by Nice inContact include, live online, in person, webinars and through documentation.
Who is it best for?
The typical customers include the following business size: Medium and large size businesses.What is the actual cost?
The cost of license starts at $100 per month. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Incontact 2-0.How it stacks up?
Access a head to head analysis of Incontact 2-0 vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is Incontact 2-0 right for you or your business?
NICE inContact software is built to solve the customer communication needs of businesses of numerous scales including large enterprises, midsize firms as well as small enterprise. It is suitable for markets like Canada, and the United States among many others.Businesses looking to employ a comprehensive call center solution to improve their customer relationship can readily benefit from NICE inContact software.
List of categories
Call Center
Help Desk
List of features
Customer Survey
Reporting
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.