Infinity Call Tracking Review

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Last updated: Oct 29, 2019

Infinity Call Tracking Review

ITQlick rating
(4.7/5)

Small business, Medium business, Large business

Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze conversations between them and their clients and create more clarity on the needs and preferences of the clients.

  • Categories :

    • Private Branch eXchange (PBX) System
    • Call Center
    • Call Tracking
    • Website analysis

Shlomi Lavi / updated: Oct 29, 2019

What is Infinity Call Tracking?

Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze conversations between them and their clients and create more clarity on the needs and preferences of the clients. Through Infinity call tracking software, businesses can track customer phone calls through a tracking number to identify which ones are beneficial to the business goals.

Infinity call tracking allows users to integrate their call data with the Google suite which in turn helps them to track the complete visitor journey. The call tracking process helps to close the gap between offline and online activities.

The core features of Infinity call tracking include Call Recording, Call Routing, Caller Identification, Campaign Management, Archiving, and Call Sharing among others. The system integrates with multiple apps in areas like CRM systems, Customer management systems, Telephony, Integrations, and Martech.

Average Rating -

The rating of Infinity Call Tracking is 4.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Infinity call tracking software include XenCALL and TouchStar. XenCALL software is an all-in-one call center software that helps to empower telemarketers and call center agents whereas Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze customer conversations.

While XenCall software is a product of XenCALL in Canada, Infinity Call Tracking is a product by Infinity Tracking in the UK. XenCALL software offers Business Hours and online support whereas the Infinity Tracking offers Online, Business Hours, and 24/7 (Live Rep) support.

TouchStar software is a cloud-hosted predictive dialer platform that incorporates call quality and real-time data management tools but in comparison, Infinity Call Tracking is a cloud-based Call tracking software solution that helps users to analyze customer conversations.

Whereas TouchStar is ideal for small and medium-size business, Infinity Call Tracking, on the other hand, is ideal for small, medium and large enterprise businesses. Infinity Call Tracking is a product by Infinity Tracking but TouchStar is a software by Daviker Group.

Infinity Call Tracking Pricing Information

The experts at ITQlick has reviewed Infinity Call Tracking pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Infinity Call Tracking in action

Is it the right software for you?

Infinity Call Tracking software is designed to offer Call tracking tools for small, mid-level, and large-market businesses. It provides solutions for Individuals and businesses in the healthcare, property, automotive, banks & financial services, marketing, operations, and travel sectors. Businesses that want to make sense of their customer is conversations can make use of Infinity Call Tracking software.

Infinity Call Tracking Categories

Private Branch eXchange (PBX) System
Call Center
Call Tracking
Website analysis

Specifications

Company:
Address: Reigate, Surrey RH2 9AQ, United Kingdom
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

Infinity Call Tracking Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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