Infinity Call Tracking Review

Let our Call Center Software Experts help you find the right Software for your Business!

Last updated: Apr 17, 2019

Infinity Call Tracking Review

ITQlick rating
(3.5/5)

Small business, Medium business, Large business

Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze conversations between them and their clients and create more clarity on the needs and preferences of the clients.

Watch Infinity Call Tracking Video:


What is Infinity Call Tracking? Updated: Apr 17, 2019

Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze conversations between them and their clients and create more clarity on the needs and preferences of the clients. Through Infinity call tracking software, businesses can track customer phone calls through a tracking number to identify which ones are beneficial to the business goals.

Infinity call tracking allows users to integrate their call data with the Google suite which in turn helps them to track the complete visitor journey. The call tracking process helps to close the gap between offline and online activities.

The core features of Infinity call tracking include Call Recording, Call Routing, Caller Identification, Campaign Management, Archiving, and Call Sharing among others. The system integrates with multiple apps in areas like CRM systems, Customer management systems, Telephony, Integrations, and Martech.

Infinity Call Tracking Average Rating -

The rating of Infinity Call Tracking is 3.5 stars. The rating is based on ITQlick experts review

Infinity Call Tracking Typical Customers

Infinity Call Tracking Features

Infinity Call Tracking Alternatives

The two main competitors of Infinity call tracking software include XenCALL and TouchStar. XenCALL software is an all-in-one call center software that helps to empower telemarketers and call center agents whereas Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze customer conversations.

While XenCall software is a product of XenCALL in Canada, Infinity Call Tracking is a product by Infinity Tracking in the UK. XenCALL software offers Business Hours and online support whereas the Infinity Tracking offers Online, Business Hours, and 24/7 (Live Rep) support.

TouchStar software is a cloud-hosted predictive dialer platform that incorporates call quality and real-time data management tools but in comparison, Infinity Call Tracking is a cloud-based Call tracking software solution that helps users to analyze customer conversations.

Whereas TouchStar is ideal for small and medium-size business, Infinity Call Tracking, on the other hand, is ideal for small, medium and large enterprise businesses. Infinity Call Tracking is a product by Infinity Tracking but TouchStar is a software by Daviker Group.

Infinity Call Tracking Pricing Information

Infinity Call Tracking's pricing is available upon request.

Infinity Call Tracking demo

25 questions to ask the vendor on Infinity Call Tracking demo

Is Infinity Call Tracking the right software for me?

Infinity Call Tracking software is designed to offer Call tracking tools for small, mid-level, and large-market businesses. It provides solutions for Individuals and businesses in the healthcare, property, automotive, banks & financial services, marketing, operations, and travel sectors. Businesses that want to make sense of their customer is conversations can make use of Infinity Call Tracking software.


Infinity Call Tracking Categories

Private Branch eXchange (PBX) System
Call Center
Call Tracking
Website analysis

Specifications

Company:
Address: Reigate, Surrey RH2 9AQ, United Kingdom
Website:Infinity Call Tracking
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems:



02 Jan

What is IVR System: Top 5 System

Interactive voice response (IVR) systems are designed to streamline the performance of an inbound contact center. In fact, an IVR can function like a front desk agent. Consisting of telephony equipment, an IVR allows callers to effortlessly complete ... read more


13 Oct

What is Predictive Dialer Software? Top 5

In simple words, a predictive dialer is the best way to get the best out of your call center and optimize human labor. These are designed to automatically make calls, freeing your call center agents from wait times. Not only this, a predictive dialer... read more


16 Aug

Mistakes to Avoid When Choosing Call Center Solution

When it comes to choosing call center software, you are looking for a tool that meets the needs of your organization as well as customers while keeping cost in check. Customers want quick solutions to their queries, and a reliable contact center solu... read more


27 Jun

Nextiva Call Center Vs. Incontact Call Center

Software is inextricably interwoven into the successful operations of a call center business. It is not an afterthought but a mission critical decision that requires an in depth analysis. With the benefits of scalability, lower cost of ownership and ... read more


22 Mar

4 Call Center Software Alternatives for Five9

It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technol... read more


Infinity Call Tracking Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Infinity
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$185 Per month/user
Hosting
Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review