Infor Service Review - why 3.5 stars?

Shlomi Lavi / updated: Apr 20, 2022

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What is Infor Service?

Infor Service Management is a software solution that has a full ERP system. This system was built and designed specifically to serve the service industry. The end to end system comes along with CRM through financials, and there are no integrations needed to apply the system to the existing infrastructure. The software is a complete aftermarket service solution that delivers full integration and highly scalable automated field service management. The Infor Company, the developer of Infor Service Management, was founded in 2003 and has more than 10,000 employees. The headquarters of the Infor are located in New York, New York.

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Who is it best for?

Infor Service Management system is best for the service industry, but the software can also be implemented and used in any industry, including industries in industrial manufacturing, aerospace and defense, automotive, hospitality, distribution, technology, healthcare, food, fashion, and the public sector. The software is used by hundreds of business and companies from several locations all over the world.

Main features and functionalities

Infor Service Management can help your business through its highly scalable advanced solution. The solution was designed to offer service based functionality that will help a client to deliver excellent service, while minimizing the costs and increasing long term profitable relationships with its clients. The system also offers visuals that are familiar, making it easier to integrate the software into the system. The software also serves as a bridge by providing users at all levels with real time KPIs and analytics. This provides much needed information to all kinds of users, from a remote technician to a contact agent and even to a company executive. This leads to a lot of time and resources saved which also increases productivity and maximizes utilization of existing resources. This also leads to faster decision making because managers can focus all their attention on finding growth opportunities and analyzing accurate data. The system can either be installed on-premise or it can be offered as SaaS.

What is the actual cost?

ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for Infor Service. You can also find here pricing information from Infor Service's website.

Pros

• Infor Service Management has among the best visuals and software graphics in the market
• Infor Service Management is available for mobile devices and tablets
• Infor Service Management has comprehensive OS support
• The software features language support in several international languages
• Infor Service Management offers 24/7 technical support

Cons

• Infor Service Management does not offer money back guarantee
• Infor Service Management does not have a forum for user interaction
• Infor Service Management does not have social networking links on their site
• The software can be confusing for new users without training
• Infor Service Management is not available for remote support

How it stacks up?

Access a head to head analysis of Infor Service vs alternative software solutions.

Frequently Asked Questions (FAQs)