Inova Performance Tracker Review

Shlomi Lavi / updated: Aug 23, 2020

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What is Inova Performance Tracker Used For?

Inova Performance Tracker is a web-based call center dashboard that can help users to track their call center performance. The solution provides real-time data and empower contact center professionals to take informed strategic decisions and adjust their plans if needed.

Inova Solutions, the company behind this call center dashboard, was founded back in 1984, is headquartered in Charlottesville, VA.

Average Rating -

The rating of Inova Performance Tracker is 4.9 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Inova Performance Tracker is suitable for call centers of all shapes and sizes that are looking for a way to monitor their call center performance. Harleysville Insurance, AAA Michigan and UMiami are some of the clients of this call center dashboard solution.

Features

Inova Performance Tracker comes with customizable data reports, unified view of data sources and multiple centers, graphical view of call center KPI, charts, grids, problem alerts and integration support with any data source features. Users can get an overview of call center performance metrics right from the custom-built web dashboard and drill down to the important areas. It’s easy to leverage existing resources as the dashboard can be built on your intranet platform. Real-time alerts can help management teams to compare their current performance against goals and take actions accordingly.

Competitors & Alternatives

Popular Alternatives to Inova Performance Tracker: QlikView, SuiteAnalytics, Sisense, Birst, Balanced Scorecard, IBM Cognos Business Intelligence , Enterprise Edition, BioIntelli, SAP Predictive Analysis, SAP NetWeaver Business Warehouse.

Inova Performance Tracker Pricing Information

The Business Intelligence experts at ITQlick has reviewed Inova Performance Tracker pricing and gave the software a total cost of ownership (TCO) rating of 4.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Inova Performance Tracker in action

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Inova Performance Tracker Categories

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Specifications

Company:	Inova Solutions
Address:	Charlottesville, VA
Website:	https://www.inovasolutions.com/
Customers:	Start up, Small business, Medium business, Large business
Business Area:	Cross Business Areas
Platforms:	Desktop
Operating Systems:	Mac OS, Windows, Linux

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Inova Performance Tracker Features