Inova Performance Tracker Review - why 4.9 stars?

Inova Performance Tracker Review
ITQlick Score: 84/100
ITQlick Rating: (4.9/5)
Pricing: 4.6/10 - average cost
Category: Business Intelligence -> Inova Performance Tracker
Ranking:Ranked 45 out of 532 Business Intelligence systems
Company: Inova Solutions
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: Inova Performance Tracker pricing, Inova Performance Tracker alternatives

Shlomi LaviShlomi Lavi / updated: May 18, 2022

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What is Inova Performance Tracker and its features?

Inova Performance Tracker is a web-based call center dashboard that can help users to track their call center performance. The solution provides real-time data and empower contact center professionals to take informed strategic decisions and adjust their plans if needed.

Inova Solutions, the company behind this call center dashboard, was founded back in 1984, is headquartered in Charlottesville, VA.


What is Inova Performance Tracker rating?

The rating of Inova Performance Tracker is 4.9 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Inova Performance Tracker?

Inova Performance Tracker is suitable for call centers of all shapes and sizes that are looking for a way to monitor their call center performance. Harleysville Insurance, AAA Michigan and UMiami are some of the clients of this call center dashboard solution.

Is it easy to use?

Yes, Inova Performance Tracker makes it fairly easy to use. This product is user friendly and intuitive.

Is Inova Performance Tracker cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Inova Performance Tracker can't be accessed on mobile, you would need to access it from your computer.

Is Inova Performance Tracker the best Business Intelligence system?

Inova Performance Tracker is ranked 45 out of 532 software in their category (Business Intelligence systems).

What are their main features and functionalities?

Inova Performance Tracker comes with customizable data reports, unified view of data sources and multiple centers, graphical view of call center KPI, charts, grids, problem alerts and integration support with any data source features. Users can get an overview of call center performance metrics right from the custom-built web dashboard and drill down to the important areas. It’s easy to leverage existing resources as the dashboard can be built on your intranet platform. Real-time alerts can help management teams to compare their current performance against goals and take actions accordingly.

Who are their main alternatives?

Popular alternatives to Inova Performance Tracker: QlikView, SuiteAnalytics, Sisense, Birst, Balanced Scorecard, IBM Cognos Business Intelligence , Enterprise Edition, BioIntelli, SAP Predictive Analysis, SAP NetWeaver Business Warehouse. The full list of competitors can be found here.

What is the cost of Inova Performance Tracker?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Inova Performance Tracker

What should you ask Inova Solutions during a demo session? (65 questions)

Schedule a demo with Inova Performance Tracker and access 65 must ask questions for the vendor while watching Inova Performance Tracker in action. Visit the vendor's website here.

List of categories

Dashboards & KPIs
Call Center

List of features

Data Import/Export
Basic Reports
Online Customer Support

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.