Inova Performance Tracker Review

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Inova Performance Tracker Review

ITQlick rating
(4.9/5)

Start up, Small business, Medium business, Large business

Inova Performance Tracker is a web-based call center dashboard that can help users to track their call center performance. The solution provides real-time data and empower contact center professionals to take informed strategic decisions and adjust their plans if needed. Inova Solutions, the company behind this call center dashboard, wa...

  • ITQlick score: 84/100

    Main category: Business Intelligence

    Sub categories :

    • Dashboards & KPIs
    • Call Center

    Typical customer size: Start up, Small business, Medium business, Large business

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Shlomi Lavi / updated: Aug 23, 2020

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What is Inova Performance Tracker Used For?

Inova Performance Tracker is a web-based call center dashboard that can help users to track their call center performance. The solution provides real-time data and empower contact center professionals to take informed strategic decisions and adjust their plans if needed.

Inova Solutions, the company behind this call center dashboard, was founded back in 1984, is headquartered in Charlottesville, VA.

Average Rating -

The rating of Inova Performance Tracker is 4.9 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Inova Performance Tracker is suitable for call centers of all shapes and sizes that are looking for a way to monitor their call center performance. Harleysville Insurance, AAA Michigan and UMiami are some of the clients of this call center dashboard solution.

Features

Inova Performance Tracker comes with customizable data reports, unified view of data sources and multiple centers, graphical view of call center KPI, charts, grids, problem alerts and integration support with any data source features. Users can get an overview of call center performance metrics right from the custom-built web dashboard and drill down to the important areas. It’s easy to leverage existing resources as the dashboard can be built on your intranet platform. Real-time alerts can help management teams to compare their current performance against goals and take actions accordingly.

Competitors & Alternatives

Popular Alternatives to Inova Performance Tracker: QlikView, SuiteAnalytics, Sisense, Birst, Balanced Scorecard, IBM Cognos Business Intelligence , Enterprise Edition, BioIntelli, SAP Predictive Analysis, SAP NetWeaver Business Warehouse.

Inova Performance Tracker Pricing Information

The Business Intelligence experts at ITQlick has reviewed Inova Performance Tracker pricing and gave the software a total cost of ownership (TCO) rating of 4.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Inova Performance Tracker in action

Inova Performance Tracker Categories

Dashboards & KPIs
Call Center

Specifications

Company:
Address: Charlottesville, VA
Website:https://www.inovasolutions.com/
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Inova Performance Tracker Features

Data Import/Export
Basic Reports
Online Customer Support

Inova Performance Tracker Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Inova
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
QlikView
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
SuiteAnalytics
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$499 per month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
Sisense
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Birst
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.