Integria IMS - Top Competitors (Apr 2022)

Integria IMS Review
ITQlick Score: 89/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> Integria IMS review -> Integria IMS competitors
Ranking:Ranked 7 out of 210 Help Desk systems
Company: Ártica Soluciones Tecnológicas
Pricing: starts at $6,000 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Integria IMS review, Integria IMS pricing guide
Shlomi LaviShlomi Lavi / updated: Apr 03, 2022

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Integria IMS vs. Alternatives in 2023

In the help desk software niche, Integria IMS faces competition from the following software brands: Faveo HelpDesk, ngDesk, FreshDesk, and Zendesk. In the following select aspects, Integria IMS is compared to its top alternatives below:
  • Cloud/On-premise: Integria IMS is an on-premise ticketing solution and has no cloud deployment option. In comparison, all top alternatives of Integria IMS are fully cloud-based options, except Faveo HelpDesk, which also has an option for on-premise deployment.
  • Cost: Pricing for the Integria IMS solution starts at $6.627.30 per year. No free trial offer is available. In comparison, ngDesk pricing starts at $4/user/month, FreshDesk pricing starts at $15/agent/month, Zendesk pricing begins at $19/agent/month, and Faveo HelpDesk pricing begins at $60 per month for 5 agents. ngDesk and Faveo HelpDesk have a free forever plan, while Zendesk and FreshDesk have free trial offers available.
  • Customers/Industries: Integria IMS targets businesses and organizations across all industries. Some customers that use the product cut across education and entertainment/media. In comparison, all top alternatives of Integria IMS target similar customers and industries. Also, businesses in hospitality use ngDesk, healthcare organizations use Zendesk, and FreshDesk serves companies in retail and e-commerce.
  • Functionality: Integria IMS comes with typical help desk software functionalities like a knowledge base, ticketing system, document & file sharing, chatbot, and AI, etc. When compared to its top alternatives, Integria IMS has an API functionality that all its top alternatives offer, and an inventory management module that none of its top alternatives offer.
  • Popularity: Artica, the company behind the Integria IMS product, was founded in 2005, and is a leading solution provider in Japan, North America, and Western Europe. In comparison, over 50,000 customers use FreshDesk, ngDesk has over 25,000 customers, and big brands like Uber and Siemens use Zendesk.
  • Scalability: Integria IMS is a highly scalable software option that targets small and medium-scale enterprises. In comparison, all top alternatives of Integria IMS are highly scalable software options.
  • Support: For companies that use Integria IMS, support is available through a knowledge base, email, and phone channels. Compared to its top alternatives, Integria IMS does not offer support via a live chat channel like Zendesk and Faveo HelpDesk.

Integria IMS alternatives - for small & large Business

Here are the top 4 alternatives to Integria IMS that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Integria...
ITQlick rating
4.1/5
Score
89/100
Pricing
4/10
License pricing
$6,000 per year
Functionality
3
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.