SmartIQ Review - why 5 stars?

Shlomi Lavi / updated: Jul 07, 2022

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What is SmartIQ?

SmartIQ is a cloud-based as well as on-premise document management software that is focused on customer relationship management. The software has a responsive web design such that has incorporated adaptive engagement solutions that assist users in collecting data using guided forms.

This software also enables the user to interact with the customers through engagement forms out of which data is stored and analyzed. SmartIQ is a product of a company called SmartIQ, which is an Australian based company that was founded in 1991. Over the years, the company has extended its operations around the globe with other offices in Sydney, Canberra, Dallas, New York, Singapore, and Dublin.

Who is it best for?

Customers of the software include businesses of all sizes and a variety of types. Major industries where it has found deployment include banking and finance, public sector, healthcare and hospitality, manufacturing and automation, legal and insurance, education, and others. Some major customers of the software include Hastings Deering, Australia Department of Veterans Affairs, and ACT Planning and Land Authority etc.

Main features and functionalities

The software offers centralized corporate document management and hosting of central servers. A comprehensive and personalized portal is offered for content delivery, communication, and inter-operability of applications. Real time access is offered to corporate information along with structured and unstructured peer-to-peer communications.

SmartIQ offers archiving, retrieving, and preservation of automated content through its metadata management service. It also offers multi-format and multi-channel document delivery along with support for multiple languages. Seamless integration is offered with third party applications including Microsoft Office. Other capabilities include workflow and business mapping, rules engine, and permission-driven management.

What is the actual cost?

ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for SmartIQ. You can also find here pricing information from SmartIQ's website.

Pros

• SmartIQ is relatively easy to use and is a feature-rich form and document management solution
• The software supports customization, allowing users to reengineer features to suit their business needs and personalize the customer experience
• SmartIQ has a feature that helps customers to prefill forms using data sourced from an external database

Cons

• The software is a low-code platform requiring users to have coding knowledge
• The software is sometimes buggy, which slows down its operations

How it stacks up?

Access a head to head analysis of SmartIQ vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is SmartIQ right for you or your business?

SmartIQ is an enterprise digital content transformation and document/form management solution. The platform is a cloud-based solution, and it serves clients across several industry verticals, including financial services, utilities, healthcare, government, insurance, etc. Also, SmartIQ is a highly scalable document management solution for midsize and large-scale organizations.