InvGate Service Desk Review - why 4.6 stars?
Compare Pricing
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Field Service -> InvGate Service Desk review |
| Ranking: | Ranked 48 out of 349 Field Service systems |
| Company: | InvGate Asset Management |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | InvGate Service Desk pricing, InvGate Service Desk alternatives |
Shlomi Lavi / updated: Apr 30, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is InvGate Service Desk?
InvGate Service Desk is a SaaS-based Field Service software that enables managers to handle a support team, from self-service through phone and email support services. It also allows them to unify support staff-end user interactions and deliver support tickets regardless of request type and priority. These features assist businesses in optimizing their ITSM (IT service management) operations.The software highlight features include Incident Management, Service Request Fulfillment, Intelligent Automation, and ITSM Processes Integration. InvGate is a computer software company headquartered in Núñez, Ciudad autónoma de Buenos Aires, Argentina; it started operations in 2008 and currently has between 50 and 200 employees.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for InvGate Service Desk. You can also find here pricing information from InvGate Service Desk's website.Pros
- The software connects through grouping, catalog, and helpdesk functions
- Users can modify variables during ticket creation in the software
- InvGate supports Observers/Collaborators on tickets
- It has a seamless third-party widget integration
Cons
- The software does not support a Due Date function for now
- Users cannot edit a comment on tickets before/after a resolution
- There are limited customization options in the reporting feature
How it stacks up?
Access a head to head analysis of InvGate Service Desk vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is InvGate Service Desk right for you or your business?
The software suits the operations of small, medium, and large-sized businesses primarily in the Information Technology & Services and Education industries. Generally, organizations with IT and Customer Service departments would find InvGate Service Desk handy as well. Toyota, ClarinX, Pami Inssip, and Talca Universidad are some of the software customers.List of categories
CRM
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Pharmaceutical CRM
Self-Service Portal
Small Business CRM
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.