isolved Review - why 3.4 stars?

Shlomi Lavi / updated: Jul 06, 2023

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What is isolved?

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

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Who is it best for?

isolved is a cross industry product which is designed for small and mid-sized businesses. The product is available as a cloud based solution with a SaaS delivery model which can be accessed via the web or through mobile devices such as smart phones and tablets.

The product is best for companies that are looking at unifying all employee related information and processes in a completely consolidated workforce management solution. Isolved provides real time data for better workforce management decisions therefore improving employer-employee relationships, while also optimizing process management so that the costs and complexities of managing the workforce are substantially reduced.

Additionally for companies that need to adopt and follow various regulation and compliance requirements, they can rely on isolved to provide the necessary support. The product includes compliance for the Affordable Care Act, FMLA, ERISA, COBRA, FLSA, and many others to ensure employers can avoid penalties by not fully following the necessary rules. There are detailed reports that consolidate employee information in order to identify trends & potential problems, as well as to analyze a company overall compliance.

Finally Isolved offers companies a guarantee which confirms “Zero Defects” in the product, and if any are found all costs related to these errors will be borne by Infinisource. In addition customers can cancel their subscription within the first ninety days without any penalty if not satisfied with the software. This guarantee reduces the risk of implementing this software for companies.

Customers for Isolved include Nintendo, Seiko, Pizza Hut, Priority Health, PHP, Real Salt Lake and Bottle Rocket.

Main features and functionalities

isolved helps companies to manage all aspects of their workforce including Time & Attendance, Payroll, Benefits Administration, Human Resources and Compliance in one unified workforce management solution. There is an integrated report writer as well to generate standard as well as custom reports defined by users.

The product supports executive dashboards to monitor workforce trends and aid in decision making. isolved also provides a complete view of employees’ information through its Human Resources module and eliminates the need to enter data multiple times, or import and export from multiple systems. In this way companies can manage employees, conduct peer-to-peer interviews & performance reviews, as well as reduce payroll expenses and absenteeism while increasing productivity.

Payroll processing is included which includes support for employees to check status online and utilize direct deposit services for bank payments, as well as file payroll taxes automatically. Additionally there is support for benefit packages to encourage retention of key staff and this includes support for Flexible Spending, Health reimbursement, Health Savings accounts, Transportation and other premium based plans.

Finally the Time & Attendance module provides complete flexibility with time collection, processing and reporting. The module allows companies to manage shifts, track overtime, consider leave & absences, as well as implement disciplinary systems where needed to ensure efficient employee time management.

What is the actual cost?

The cost of license starts at $4 per employee/month. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for isolved.

Pros

• The software is affordable compared to available alternatives
• isolved is user-friendly and easy to use
• The software is centralized and can store a lot of data
• isolved is offered as a cloud based SaaS delivery model minimizing technology investment and management
• The software unifies time & attendance tracking, human resources, payroll and employee benefits in one package

Cons

• The support team is slow to respond
• The software is slow since its only cloud-based
• The product does not fully support user driven customization of the product
• isolved is offered as full featured product and does not have an option for different versions or a modular architecture
• The solution does not provide full integration with third party software

How it stacks up?

Access a head to head analysis of isolved vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is isolved right for you or your business?

isolved is developed to work perfectly in small-sized businesses and medium-sized businesses in all industries. Employees across all industries use the software to manage their employees and also allow employees interact with each other.