IssueTrak Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Issue Management -> IssueTrak review |
| Ranking: | Ranked 7 out of 13 Issue Management systems |
| Company: | Issue Trak |
| Pricing: | starts at $59 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | IssueTrak pricing, IssueTrak alternatives |
Shlomi Lavi / updated: Feb 18, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is IssueTrak?
Issuetrak software is a cloud-based Help Desk Software built for help desk, customer support staff, and all types of departments and industries. In addition to the support modules, Issuetrak also includes field service and knowledge management tools.Issuetrak software is a product of Issuetrak Company established in 1992 in the United States. Apart from being cloud-hosted, the software can also be installed on-premise servers. Issuetrak grants its users access to various modules which help them improve their support teams. The employees can monitor current activities in real-time, assign new issues, monitor compliance and outline service level agreements.
Issuetrak supports Web-based, Windows, iPhone/iPad, Android, and Mac devices. Support in Issuetrak is by Online, Business Hours, and 24/7 (Live Rep) channels.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $59 per agent/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for IssueTrak.How it stacks up?
Access a head to head analysis of IssueTrak vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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IssueTrak
ITQlick rating
4.5/5
Score
78/100
Pricing
4/10
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$59 per agent/month
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SOSAFE
ITQlick rating
5/5
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82/100
Pricing
4/10
License pricing
Pricing not available
Functionality
10
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Frequently Asked Questions (FAQs)
Is IssueTrak right for you or your business?
Issuetrak software is designed to meet the customer service needs in all departments of an organization. Help desks and customer support in multiple industries can greatly benefit from using Issuetrak software. Companies in multiple industries like education, manufacturing, healthcare, marketing, financial services, real estate, and more can use Issuetrak software.List of categories
Automatic Call Distribution (ACD)
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Pharmaceutical CRM
Real Estate CRM
List of features
Asset Management
Billing and Invoicing
Change Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.