IT Incident Review - why 2.8 stars?

Shlomi Lavi / updated: Feb 06, 2023

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What is IT Incident?

IT Incident Software is an emerging help desk program. It is part of the TechnologyEssentials suite of Facility Dude as one of its modules. It is designed primarily to deal with management of helpdesk. It is cloud-based for easier management leading to simplified workflow of the help-desk beginning from the submission of service request to its complete resolution. Automation of the workflows, tracking of IT assets, and generating complete reports for proper management of IT inventory of the enterprise are some of its features.

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Who is it best for?

IT Incident Software is created for small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of help desk and IT.

Main features and functionalities

IT Incident Software is cloud-based helpdesk management software enabling the users to make proper adjustments for enhanced productivity. This software can automate routing and assignment of requests so that it will be given to the right staff and be completed on time. It can also notify users with new service requests, generating reminders that are time-based and in escalating unresolved incidents for immediate action. This software enhances helpdesk management by minimizing the ownership cost and saving about 30 minutes for the time of the executive, which is in per service incident. The program is also designed to make automation for communication and feedback. Free trial is available.

What is the actual cost?

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for IT Incident.

How it stacks up?

Access a head to head analysis of IT Incident vs alternative software solutions.

Frequently Asked Questions (FAQs)