itPBX Review - why 5 stars?

itPBX Review
ITQlick Score: 83/100
ITQlick Rating: (5/5)
Pricing: 3.6/10 - low cost
Category: VoIP -> itPBX
Ranking:Ranked 25 out of 164 VoIP systems
Company: itPBX
Pricing: starts at $19.95 per user/month
Typical customers: SMBs
Platforms: Cloud
Links: itPBX pricing, itPBX alternatives

Shlomi LaviShlomi Lavi / updated: Jun 25, 2022

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What is itPBX and its features?

itPBX is a business VoIP solution designed for businesses of all sizes. It offers such capabilities as call center management, contact management, predictive dialing, and others. The software was designed and launched by itPBX headquartered in North Carolina, United States.

What is itPBX rating?

The rating of itPBX is 5 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses itPBX?

The software is a useful solution for the needs of all business sizes, including new startups. It can be used in a variety of major industries and domains including healthcare and hospitality, education, telecom and IT services, and others. EMS Inc is among the notable clients of the software.

Is it easy to use?

Yes, itPBX makes it fairly easy to use. This product is user friendly and intuitive.

Is itPBX cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently itPBX can't be accessed on mobile, you would need to access it from your computer.

Is itPBX the best VoIP system?

itPBX is ranked 25 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers comprehensive voice over IP (VoIP) capabilities such as call recording, call reporting, voice mail to email, VMX locater, auto-attendant, call queuing, music on hold, caller ID, call transfer, call parking, call forwarding, call screening, instant call control, conference calls, phone directory, intercom and paging, call dictation, remote user support, and support for multiple offices.

itPBX offers secure backup for unlimited amounts of data without any charge on bandwidth. Other important capabilities include continuous data protection, support for multiple operating systems, support for multiple databases, configurable file retention, flexible backup scheduling, and others.

Who are their main alternatives?

Popular alternatives to itPBX: RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of itPBX?

The cost of license starts at $19.95 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for itPBX. You can also find here pricing information from itPBX's website.

What should you ask itPBX during a demo session? (65 questions)

Schedule a demo with itPBX and access 65 must ask questions for the vendor while watching itPBX in action. Visit the vendor's website here.

List of categories

Business Phone Systems
Call Recording
Cloud PBX
IVR
Online Meeting
SIP Clients
VoIP
Call Center
Call Center Workforce Management
Contact management
Voice Recognition

List of features

Auto Dialer
Call Center
Contact Management
VoIP
IVR

itPBX Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
itPBX
ITQlick rating
5/5
Score
83/100
Pricing
3.6/10
License pricing
$19.95 per user/month
Functionality
16
Review
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.