ITS Dispatch Review - why 4.5 stars?

Shlomi Lavi / updated: Jul 06, 2022

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What is ITS Dispatch?

ITS Dispatch is a cloud-hosted transport management system (TMS) intended for small to mid-level fleets & freight brokerage agencies. The software incorporates a suite of fleet management tools such as dispatch & scheduling, freight brokerage, GPS tracking, as well as rates and quote management among others.

ITS Dispatch permits users to see and manage every active load and generate invoices in a single click. For the Carriers, the platform enables them to manage every business aspect from IFTA to invoicing and driver settlement, all within a single platform.

With regards to Brokers, the solution gives the capabilities to manage loads, agent offices, carrier payables, and payroll, as well as invoicing to appear professional. In addition, ITS Dispatch software can run in Mac, Linux, and Windows operating systems. It is a software solution from Truckstop.com.

Who is it best for?

Customers of the software mainly include small and medium businesses from a diverse range of types. It can be used in such major industries and domains as retail and wholesale, transport and delivery services, automation and manufacturing, and others. Some notable clients of the software include Savage Logistics LLC, Duregger Logistics LLC, Mint Transportation Ltd, and others.

Main features and functionalities

The software offers support for an unlimited number of tricks, drivers, and trailers and facilitates customizable load confirmations and driver settlements. It offers comprehensive rate and quotation management in addition to detailed reporting and statistics. The software comes with unlimited support and training capabilities.

ITS Dispatch offers seamless integration with QuickBooks and allows setting of multiple user permissions. It also allows usage of company logo on confirmations and invoices. Other important capabilities of the software include sales reps commission, detailed customer rate agreements, integrated pro-miles mileage calculator, carrier payables, and others.

What is the actual cost?

ITS Dispatch offers three license pricing options; Owner-Operator, Carrier, and TMS Carrier Pro.

• Owner-Operator starts at $50 per month.
• Carrier starts at $75 per month.
• TMS Carrier Pro starts at $99 per month.

Owner-Operator includes 1 to 2 trucks, Invoices, Driver settlements, etc. The Carrier includes Unlimited trucks. TMS Carrier Pro includes Unlimited trucks, Preventative maintenance, Driver messaging, etc.

ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for ITS Dispatch. You can also find here pricing information from ITS Dispatch's website.

Pros

• ITS Dispatch provides a quick set up time and plenty of demo videos to help users along the way
• This program is user-friendly
• The program has a suggestions and additions function that allows one employee to reference the suggestion of another employee by clicking on it

Cons

• Users report that the carrier pay management feature does not work with the ONLINE edition of Quickbooks, only the desktop version

How it stacks up?

Access a head to head analysis of ITS Dispatch vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ITS Dispatch right for you or your business?

ITS Dispatch is an ideal choice for businesses in need of a transportation and load management system. Both carriers and owner-operated trucks can use ITS Dispatch.