iVend Retail Review - why 4.3 stars?

Shlomi Lavi / updated: Jul 25, 2022

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What is iVend Retail?

iVend Retail is a cloud-based as well as an on-premise point of sale system for retailers as well as wholesalers. The software helps retailers in various industries manage their sales in one platform and makes sure that the process of selling is simplified. The solution also helps them monitor the customer behavior making sure that all purchases are analyzed to improve their advertisement and the customer experience once they shop.

The software is suitable to be used in businesses of all sizes such as small-sized businesses, medium-sized businesses, and large businesses. The main features are commission management, barcode scanning, and discount management among others.

CitiXsys is a company that has been developing and distributing iVend Retail. the company is located in the united states and was started in the year 2002.

Who is it best for?

iVend Retail would be the best tool for retailers willing to get a 360 degree view of their business daily operations. It does not matter whether one wants to implement the software for just one store or a complex multi-store environment, iVend Retail works fine in both cases. This is why it can be used by both small businesses and large enterprises.

iVend Retail serves several industries including jewelry, general merchandise, apparel & fashion, furniture & home decor, sporting goods and e-Commerce. Notable customers using this software are Swarovski Optik, Nestle Australia Ltd and Boss & Co.

Main features and functionalities

iVend Retail offers businesses a suite of applications that work in synchrony with SAP® Business One to facilitate store operations and consolidate information for head office analysis. The suite includes applications for customer loyalty management, mobile POS, retail analytics, eCommerce and digital passes. Considering the number of complementary applications available, it is usually the operational needs of a specific business that will determine which application would help. This shows how flexible iVend Retail is.

On the front end, retailers will enjoy features like the loyalty module, the gift card and the integration with other payment processors. At the back end, the office engine allows retailers to scan through everything from point-of-sale to inventory management and accounting.

What is the actual cost?

The cost of license starts at $160 per month. ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for iVend Retail. You can also find here pricing information from iVend Retail's website.

Pros

• Can operate in one or more stores from different locations
• The customer support is good and always responds to customer requests
• The software is flexible since it is both cloud-based as well as on-premise
• iVend Retail can be tailored to be sued by users in specific tasks
• Supports multi-language

Cons

• The price of iVend Retail is high and most users cannot afford it
• During the high performance the softer lags and slows downs
• iVend's reporting features fail to break things down to departmental levels.
• iVend Retail does not support peripherals like Back Office Server, Check Reader and Handheld Terminal
• Tracking and managing employee information and performance is not possible on iVend Retail.

How it stacks up?

Access a head to head analysis of iVend Retail vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is iVend Retail right for you or your business?

iVend Retail is a cloud-based as well as an on-premise point of sale system for retailers as well as wholesalers. The software is suitable to be used in businesses of all sizes such as small-sized businesses, medium-sized businesses, and large businesses.