Ivinex CRM Review - why 5 stars?

Shlomi Lavi / updated: Jun 23, 2022

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What is Ivinex CRM?

Ivinex CRM is cloud-based and on-premise customer relationship management solution designed for businesses of all sizes and used across multiple industries such as retail, manufacturing and healthcare and more. Its primary features include contact management, sales force automation, workflow management, and reporting analytics and more.

The solution provides customization which enables the users to create new applications as well as edit the existing ones to fit the business requirements. Forecasting functionality gives visibility to the provisions of the campaigns.

The platform Agent controls provide the unified user experience which allows the agents to perform at the highest level. Ticketing feature helps track and solve customer support tickets. Script Pop and CRM offers agents clear messaging by providing them access to Script Pop technology.

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Who is it best for?

The software is a suitable product for all business regardless of their size and type. It can deployed in a wide range of major industries some of which include retail and wholesale, automation and manufacturing, financial services, engineering services, legal services, and others.

Main features and functionalities

The software offers a wide range of management capabilities including account management, asset management, campaign management, case management contract management, field management, knowledge base management, and others. It offers algorithm based forecasting along with detailed analytics including snapshots. Call center features of the software include call center dashboard, management, reporting, and scripting engine. It also offers partner collaboration management and partner portal management.

Ivinex allows building of new applications and editing of the existing ones. It also offers reporting of cross-tab capabilities and real time quoting. Other important capabilities include support ticket management, task tracking, territory management, workflow engine, invoice creation, inventory tracking, knowledge base, email tracking and reading, case auto-assignment, and others.

What is the actual cost?

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Ivinex CRM. You can also find here pricing information from Ivinex CRM's website.

How it stacks up?

Access a head to head analysis of Ivinex CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Ivinex CRM right for you or your business?

Ivinex is ideal for businesses of all sizes including small, midsize and large enterprises. It caters to multiple industries including insurance, healthcare, education, retail, manufacturing, construction, legal and engineering and more.