JIRA Service Desk Review

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Last updated: Oct 05, 2019

JIRA Service Desk Review

ITQlick rating
(4.4/5)

Starting from $10 per user/month

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the managemen...

  • Categories (4/10):

    • Document Management
    • Feedback Management
    • Help Desk
    • Self-Service Portal

Shlomi Lavi / updated: Oct 05, 2019

What is JIRA Service Desk?

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the management of software bugs. This software allows IT staffs to work efficiently in handling customer requests.

Average Rating -

The rating of JIRA Service Desk is 4.4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.

Features

JIRA Service Desk is designed to be user-friendly with its easy to follow and simple setup process and is developed with almost every IT support teams and customer services need. It has a self-service portal for easy requesting of assistance, searching of knowledge bases and tracking of issues. It has automation features, SLAs and queues for better workflow. JIRA links the dev and IT team for faster, efficient resolutions of issues.

Competitors & Alternatives

Possible alternatives of JIRA Service Desk include SysAid, TeamSupport.com and Zoho Desk.

JIRA Service Desk Pricing Information

The cost of license starting from $10 per user/month. The experts at ITQlick has reviewed JIRA Service Desk pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching JIRA Service Desk in action

JIRA Service Desk Categories

Document Management
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
ITIL
Chat
Knowledge Management
Issue Management

Specifications

Company:
Address: Sydney, NSW, Australia
Website:https://www.atlassian.com/software/jira/service-desk
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

JIRA Service Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
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