JIRA Service Desk Review - why 4.4 stars?

JIRA Service Desk Review
ITQlick Score: 87/100
ITQlick Rating: (4.4/5)
Pricing: 2/10 - low cost
Category: Help Desk -> JIRA Service Desk
Ranking:Ranked 6 out of 207 Help Desk systems
Company: Atlassian Pty Ltd
Pricing: starts at $10 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: JIRA Service Desk pricing, JIRA Service Desk alternatives
Shlomi LaviShlomi Lavi / updated: Jun 01, 2021

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What is JIRA Service Desk?

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the management of software bugs. This software allows IT staffs to work efficiently in handling customer requests.

What is JIRA Service Desk rating? ()

The rating of JIRA Service Desk is 4.4 stars out of 5 and the total score is 87 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are JIRA Service Desk's typical customers?

The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.

Is JIRA Service Desk the best Help Desk?

JIRA Service Desk is ranked 6 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

JIRA Service Desk is designed to be user-friendly with its easy to follow and simple setup process and is developed with almost every IT support teams and customer services need. It has a self-service portal for easy requesting of assistance, searching of knowledge bases and tracking of issues. It has automation features, SLAs and queues for better workflow. JIRA links the dev and IT team for faster, efficient resolutions of issues.

Who are their main alternatives?

Possible alternatives of JIRA Service Desk include SysAid, TeamSupport.com and Zoho Desk.

What is the cost of JIRA Service Desk?

The cost of license starts at $10 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for JIRA Service Desk

What should you ask Atlassian Pty Ltd during a demo session? (65 questions)

Schedule a demo with JIRA Service Desk and access 65 must ask questions for the vendor while watching JIRA Service Desk in action. Visit the vendor's website here.

JIRA Service Desk's list of categories:

Document Management
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
ITIL
Chat
Knowledge Management
Issue Management

JIRA Service Desk Vs. Alternatives

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Zoho
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FuseDesk
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Desk-com
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$25 per month
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35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.