JIRA Service Desk Review - why 4.4 stars?
Compare PricingITQlick Score: | 87/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> JIRA Service Desk review |
Ranking: | Ranked 8 out of 210 Help Desk systems |
Company: | Atlassian Pty Ltd |
Pricing: | starts at $7.50 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | JIRA Service Desk pricing, JIRA Service Desk alternatives |
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is JIRA Service Desk?
JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the management of software bugs. This software allows IT staffs to work efficiently in handling customer requests.Who is it best for?
The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.Main features and functionalities
JIRA Service Desk is designed to be user-friendly with its easy to follow and simple setup process and is developed with almost every IT support teams and customer services need. It has a self-service portal for easy requesting of assistance, searching of knowledge bases and tracking of issues. It has automation features, SLAs and queues for better workflow. JIRA links the dev and IT team for faster, efficient resolutions of issues.What is the actual cost?
Jira Service Desk is now Jira Service Management, and its pricing structure is based on the two offerings available: Cloud and Data Center. Cloud has four plans, namely Free, Standard, Premium, and Enterprise. A free trial is also available.Free pricing starts at $0 and covers three users, 2GB of file storage, and 100 emails daily. Standard pricing starts at $20 per user per month and covers all features of Free plus 250GB of file storage, on-call management, etc. Premium pricing starts at $45 per user per month, and it has all the features of Standard plus unlimited file storage, incident conference call, heartbeat monitoring, etc.
Enterprise pricing is billed annually and starts at $128,000 annually for 201–300 agents. The plan has all features of Premium plus Atlassian Analytics, Atlassian Data Lake, and data connectors. Jira Service Management Data Center pricing starts at $17,200 per year for 50 agents, supporting disaster recovery and project/issue archiving.
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for JIRA Service Desk. You can also find here pricing information from JIRA Service Desk's website.
Pros
- Jira Service Management pricing is fairly low-cost for larger teams
- The software is flexible and offers cloud and on-premise deployment options
- Jira Service Management has typical IT service management and help desk functionality
Cons
- The Jira Service Management platform can be cumbersome for small teams
- The software has a steep learning curve for beginners
How it stacks up?
Access a head to head analysis of JIRA Service Desk vs alternative software solutions.Frequently Asked Questions (FAQs)
Is JIRA Service Desk right for you or your business?
Jira Service Management is a flexible IT service desk software that supports cloud and on-premise deployment. The platform is suitable for small, midsize, and enterprise teams and serves IT teams across all industries. Nextiva, Infobip, and Canva are top brands that use Jira Service Management.List of categories
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.