JIRA Service Desk - Top 8 Alternatives

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Last updated: Oct 05, 2019

JIRA Service Desk Competitors

ITQlick rating
(4.4/5)

Starting from $10 per user/month

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the managemen...

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JIRA Service Desk top competitors and alternatives for 2020

JIRA Service Desk is a fantastic tool that has a lot to offer, but it’s important to make sure you’re choosing the right Help Desk software for your company and its unique needs. JIRA Service Desk has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

Here are 4 alternatives to JIRA Service Desk that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Desk-com for low budget companies, and Agent.ai Software for starting businesses and freelancers.

1. Freshdesk - Best for SMBs

Freshdesk is a leading Help Desk software designed for for small and medium size business, Freshdesk installed on-premises or used cloud based, JIRA Service Desk can be used on-premises and on the cloud. Freshdesk is considered same cost to implement ($19 per user/month) as JIRA Service Desk, both with a pricing score of 2. Freshdesk published pricing is $19 per user/month.

Freshdesk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshdesk offers 39 main features).

Compare head to head: Freshdesk Vs JIRA Service Desk

2. Zoho Desk - Best for Large Business

Zoho Desk is a leading Help Desk software designed for for large size business, Zoho Desk installed on-premises or used cloud based, JIRA Service Desk can be used on-premises and on the cloud. Zoho Desk, with a pricing score of 4 is considered more expensive to implement than JIRA Service Desk with a score of 2. Zoho Desk published pricing is $12 per user/month.

Zoho Desk is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Zoho offers 3 main features).

Compare head to head: Zoho Desk Vs JIRA Service Desk

3. Desk-com - Best for Low Budget Companies

Desk-com is a leading Help Desk software designed for for low budget, Desk-com installed on-premises or used cloud based, JIRA Service Desk can be used on-premises and on the cloud. Desk-com, with a pricing score of 2.8 is considered more expensive to implement than JIRA Service Desk with a score of 2. Desk-com published pricing is $25 per month.

Desk-com is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Desk-com offers 35 main features).

Compare head to head: Desk-com Vs JIRA Service Desk

4. Agent.ai Software - Best for NO Budget or Start up Companies

Agent.ai Software is a leading Help Desk software designed for if you have very low to no budget or you just want to start with a free version, Agent.ai Software used on the cloud, JIRA Service Desk can be used on-premises and on the cloud. Agent.ai Software, with a pricing score of 3.4 is considered more expensive to implement than JIRA Service Desk with a score of 2. Agent.ai Software published pricing is $0.05 per month.

Agent.ai Software is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (Agent.ai offers 3 main features).

Compare head to head: Agent.ai Software Vs JIRA Service Desk

5. FuseDesk

FuseDesk is a leading Help Desk software designed for if you want to consider another good alternative, FuseDesk cloud, JIRA Service Desk can be used on-premises and on the cloud. FuseDesk, with a pricing score of 6.4 is considered more expensive to implement than JIRA Service Desk with a score of 2. FuseDesk published pricing is $97 per user/month.

FuseDesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FuseDesk offers 7 main features).

Compare head to head: FuseDesk Vs JIRA Service Desk

6. Integria IMS

Integria IMS is a leading Help Desk software designed for if you want to consider another good alternative, Integria IMS cloud, JIRA Service Desk can be used on-premises and on the cloud. Integria IMS, with a pricing score of 4 is considered more expensive to implement than JIRA Service Desk with a score of 2. Integria IMS published pricing is $102 per month.

Integria IMS is rated 4.1 stars by ITQlick experts, both software products offer a good range of features (Integria offers 3 main features).

Compare head to head: Integria IMS Vs JIRA Service Desk

7. Freshservice

Freshservice is a leading Help Desk software designed for if you want to consider another good alternative, Freshservice used on the cloud, JIRA Service Desk can be used on-premises and on the cloud. Freshservice is considered same cost to implement ($19 per user/month) as JIRA Service Desk, both with a pricing score of 2. Freshservice published pricing is $19 per user/month.

Freshservice is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Freshservice offers 34 main features).

Compare head to head: Freshservice Vs JIRA Service Desk

8. TeamSupport

TeamSupport is a leading Help Desk software designed for if you want to consider another good alternative, TeamSupport installed on-premises or used cloud based, JIRA Service Desk can be used on-premises and on the cloud. TeamSupport is considered same cost to implement ($20 per user/month) as JIRA Service Desk, both with a pricing score of 2. TeamSupport published pricing is $20 per user/month.

TeamSupport is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (TeamSupport offers 44 main features).

Compare head to head: TeamSupport Vs JIRA Service Desk


ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
JIRA
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per user/month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
Best for SMBs
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Best for Enterprise
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Compare
Low budget
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Free version
Agent.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$0.05 per month
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review