jive communications Review

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Last updated: Nov 20, 2019

jive communications Review

ITQlick rating
(4.6/5)

Starting from $30 Per month/user

Jive Software is a pioneer in providing social enterprise software. It provides cloud based solutions which focus on increasing productivity through collaboration platforms that cover employees, customers and v...

  • Categories :

    • Private Branch eXchange (PBX) System
    • Cloud PBX
    • Communications
    • VoIP

Shlomi Lavi / updated: Nov 20, 2019

What is jive communications?

Jive Software is a pioneer in providing social enterprise software. It provides cloud based solutions which focus on increasing productivity through collaboration platforms that cover employees, customers and vendors, who together form social communities that improve marketing, sales and service provision.

The company was formed in February 2001 by Bill Lynch and Matt Tucker and is based in Palo Alto, California. With nearly 700 employees it continues to grow and Gartner has confirmed it in the leaders quadrant of its 2013 Magic Quadrant for Social Software in the Workplace.

jive communications Average Rating -

The rating of jive communications is 4.6 stars. The rating is based on ITQlick expert review

jive communications Typical Customers

Jive Software develops solutions which combine social networking and media into an integrated platform in a business environment. It is meant for any type of company willing to use social collaboration tools to improve productivity and thereby increase its revenues. Jive Software is focused on both the business and government sectors and primarily on large enterprise companies. Its customer base covers a wide range of sectors which include financial services, healthcare, manufacturing, telecommunications, consulting and many more showing that its solution can address multiple industries. With over 600 major customers it can count on the likes of Schneider Electric, Hitachi Data Systems, Thomson Reuters and T-Mobile to name but a few.

jive communications Features

Jive Software can address a number of key areas within your business. For Marketing it can ensure greater engagement between your teams, agencies, partners and customers to ensure winning campaign strategies focused on building your product awareness. Your Sales team will be able to proactively address opportunities so they can sell and convert even faster. While your organization will benefit from an enterprise wide social network that allows easy collaboration between employees regardless of location, focused on getting the work done and so ensuring the highest level of productivity. Finally Jive provides a real-time responsive customer service portal to address your customers quickly and improve satisfaction and loyalty to your company. Jive Software can provide an integrated social business platform that can tie all of your major business areas into one social network focused on building your business and its brand.

jive communications 5 Pros

  • Jive can integrate with Microsoft SharePoint, Office and Outlook
  • Jive provides options to feed information from sources such as Gmail, Yammer, Facebook, Twitter and, Dropbox consolidating all feeds in one place
  • Jive can provide mobile collaboration apps for iOS, Android and HTML5
  • Jive is a fully fledged cloud based solution easily accessible at any location
  • Jive provides real-time reporting and data analytics, with integrated search capabilities

jive communications 2 Cons

  • Jive is currently higher priced than most of its comparable competitors
  • Jive uses third party apps for Project Management, Document Sharing and Instant Messaging

jive communications Alternatives

Some of the main competitors for Jive PBX are ShoreTel Sky and Vonage Business Solutions.

ShoreTel Sky is a business VOIP service provider which operates in the cloud. It can handle both business voice communications as well contact center management. Employees can utilize their virtual extensions on a variety of devices including mobile devices, and there is a collaboration platform to share information amongst different teams. The product also offers unified communications by integrating various channels into one inbox, and it can be integrated to other customer enterprise applications as well.

Jive PBX on the other hand provides a similar VOIP solution with options for internet faxing and interactive voice response. The product also offers three types of call monitoring with “Spy” allowing invisible monitoring, “Whisper” letting supervisors talk to agents without the customer knowing, as well as “Barge” where managers can intervene if the agent cannot address the customer’s issue successfully.

Then there is Vonage Business Solutions which provides all the basic VOIP call management features. Additional options include call recording, conferencing, as well as voicemail text transcription which can then be sent as an email to an assigned user. The product also provides plugins which can connect it to a variety of services and applications, and these can be developed if needed for other connectivity requirements.

While Jive PBX does not provide all of these features, it does support workflow automation for call routing while enabling product customization to meet business processes. It also has a separate module to handle the voice management requirements of contact centers.

jive communications Pricing Information

Jive Software had three main plans. The first called Essentials is $12 per user per month and includes the base platform which is good for SMEs. The second level is Essentials+ which is $18 per user per month with more features typically for a medium size enterprise. The final level is Enterprise which caters for large companies and pricing is based on a case by case basis subject to a review of the business size, requirements and features required.

jive communications demo

25 questions to ask the vendor on jive communications demo

jive communications Categories

Private Branch eXchange (PBX) System
Cloud PBX
Communications
VoIP

Specifications

Company:
Address: Boulder, CO
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

jive communications Features

Customer Service
Sales Automation
Social Media

jive communications Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 Per month/user
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Pricing not available
Hosting
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27
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$15 Per month/user
Hosting
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Functionality score
13
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