jive communications Review - why 4.6 stars?

Shlomi Lavi / updated: Dec 29, 2022

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What is jive communications?

Jive Interactive Intranet is an enterprise social software that facilitates communication, connections, and collaborations within organizations. Jive comes with typical features of collaborative communication software, and some are discussed below:

• Communicate: This feature enables internal communication through the PeopleGraph™ technology, news, videos, blogging opportunities, and inbox management tools to keep employees engaged and promote interactions.
• Collaborate: The PeopleGraph™ technology on Jive allows employee collaboration on projects through task management, file sharing, customized collaborative spaces, joint document creation, et cetera.
• Analyze: Employers can access analytic feedback and reports on employee performance, behavior, and engagement. Employees also have access to personal reports, graphs, and charts.
• Integrate: Employees can access third-party applications like Microsoft Sharepoint, Google Docs, etc., from one central point to create content, access mails, interact, and use external cloud storage options. Activity in other apps can be shared within Jive Intranet with high-level integration and synchronization.
• Connect: The PeopleGraph™ tech studies employee profiles to match up ideal collaborators and opens access to social networking tools for employees to build connections.

Jive Software was established in 2001 and valued at $900 million after the company went public in 2011. Aurea Software completed the acquisition of Jive Software in 2017, and the parent company Is headquartered in Austin, Texas.

Who is it best for?

Jive Software develops solutions which combine social networking and media into an integrated platform in a business environment. It is meant for any type of company willing to use social collaboration tools to improve productivity and thereby increase its revenues. Jive Software is focused on both the business and government sectors and primarily on large enterprise companies. Its customer base covers a wide range of sectors which include financial services, healthcare, manufacturing, telecommunications, consulting and many more showing that its solution can address multiple industries. With over 600 major customers it can count on the likes of Schneider Electric, Hitachi Data Systems, Thomson Reuters and T-Mobile to name but a few.

Main features and functionalities

Jive Software can address a number of key areas within your business. For Marketing it can ensure greater engagement between your teams, agencies, partners and customers to ensure winning campaign strategies focused on building your product awareness. Your Sales team will be able to proactively address opportunities so they can sell and convert even faster. While your organization will benefit from an enterprise wide social network that allows easy collaboration between employees regardless of location, focused on getting the work done and so ensuring the highest level of productivity. Finally Jive provides a real-time responsive customer service portal to address your customers quickly and improve satisfaction and loyalty to your company. Jive Software can provide an integrated social business platform that can tie all of your major business areas into one social network focused on building your business and its brand.

What is the actual cost?

Basic Plan:

• Price: $18.95 per user per month
• Includes: Unlimited calling, voicemail, call forwarding, auto-attendant, call queues, and call routing
• Does not include: Video conferencing, CRM integration, and advanced call routing

Standard Plan:

• Price: $29.95 per user per month
• Includes: All features from the Basic plan, plus video conferencing, CRM integration, and advanced call routing

Enterprise Plan:

• Price: Custom pricing based on the specific needs of the organization
• Includes: All features from the Standard plan, plus additional features such as call recording, advanced reporting, and custom integrations

ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for jive communications.

Pros

• Jive is a reasonably low-cost option
• Customer service is helpful and reliable
• The UI/UX on Jive Interactive Intranet is excellent
• Jive is a fully fledged cloud based solution easily accessible at any location
• Jive provides real-time reporting and data analytics, with integrated search capabilities

Cons

• It is easy for the news feed to get crowded in large enterprises without proper governance measures
• New updates are hard to come by on Jive
• Jive is focused for larger organizations
• Jive does not provide video conferencing
• Jive provides on premise and private cloud deployment for a user base greater than 1000

How it stacks up?

Access a head to head analysis of jive communications vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is jive communications right for you or your business?

Jive Interactive Intranet is an enterprise social network for businesses of all sizes exclusive to the enterprise communication and collaboration niche. The software services clients in several industries like healthcare, telecommunications, and information technology. Notable enterprises like Standard Chartered Bank, GoDaddy, Deutsche Telekom, and Pearson use the Jive Interactive Internet software.