KANA Express Review - why 3.5 stars?
Compare PricingITQlick Score: | 77/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 8/10 - high cost |
Category: | Social Media Management -> KANA Express review |
Ranking: | Ranked 49 out of 243 Social Media Management systems |
Company: | Verint |
Pricing: | starts at $100 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | KANA Express pricing, KANA Express alternatives |
Shlomi Lavi / updated: Mar 02, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is KANA Express?
KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences across various channels.Who is it best for?
Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. This software provides IT and other services to a wide array of market sectors.Main features and functionalities
KANA Express is not just designed to help users in keeping customers, but also in getting more through the rich information, providing more services and other comprehensive features included within the CRM and CSS modules including Call Center, Web Self-Service, Knowledge Management and Social CRM. The Social CRM portion allows for better interaction between the user and their online followers. This software delivers intelligent solutions for integrated agent and role-based experiences as well as the knowledge the users need to be more productive, consistent customer relations and provide high quality customer engagement. The processes offered by the software are streamlined making it easier and simpler for the users.What is the actual cost?
The cost of license starts at $100 per user/month. ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for KANA Express.How it stacks up?
Access a head to head analysis of KANA Express vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
KANA Exp...
ITQlick rating
3.5/5
Score
77/100
Pricing
8/10
License pricing
$100 per user/month
Functionality
23
Review
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Review
Compare
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Review
Compare
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8
Review
Compare
SocialRank
ITQlick rating
3.4/5
Score
91/100
Pricing
3/10
License pricing
$199 per year
Functionality
3
Review
Compare
Frequently Asked Questions (FAQs)
List of categories
CRM
Call Center
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Help Desk
Online CRM
Real Estate CRM
Self-Service Portal
Small Business CRM
Social CRM
List of features
Customer Service
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.