KANA Express Review - why 3.5 stars?

KANA Express Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 8/10 - high cost
Category: Social Media Management -> KANA Express review
Ranking:Ranked 49 out of 243 Social Media Management systems
Company: Verint
Pricing: starts at $100 per user/month
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: KANA Express pricing, KANA Express alternatives
Shlomi LaviShlomi Lavi / updated: Mar 02, 2022

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What is KANA Express?

KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences across various channels.

Who is it best for?

Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. This software provides IT and other services to a wide array of market sectors.

Main features and functionalities

KANA Express is not just designed to help users in keeping customers, but also in getting more through the rich information, providing more services and other comprehensive features included within the CRM and CSS modules including Call Center, Web Self-Service, Knowledge Management and Social CRM. The Social CRM portion allows for better interaction between the user and their online followers.

This software delivers intelligent solutions for integrated agent and role-based experiences as well as the knowledge the users need to be more productive, consistent customer relations and provide high quality customer engagement. The processes offered by the software are streamlined making it easier and simpler for the users.

What is the actual cost?

The cost of license starts at $100 per user/month. ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for KANA Express.

How it stacks up?

Access a head to head analysis of KANA Express vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
KANA Exp...
ITQlick rating
3.5/5
Score
77/100
Pricing
8/10
License pricing
$100 per user/month
Functionality
23
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8
SocialRank
ITQlick rating
3.4/5
Score
91/100
Pricing
3/10
License pricing
$199 per year
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Social Media Management system?

KANA Express is ranked 49 out of 243 software in their category (Social Media Management systems).

How they are rated on ITQlick?

The rating of KANA Express is 3.5 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, KANA Express makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently KANA Express can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between KANA Express and alternatives?

The most popular alternatives to KANA Express in 2023: Radian6, Televerde, Adobe Social, SocialRank, LeadManager. Access the complete competitors analysis here - KANA Express VS Social Media Management Software alternatives.

List of categories

CRM
Call Center
Complaint Management
Customer Loyalty
Customer Service
Customer Success
Help Desk
Online CRM
Real Estate CRM
Self-Service Portal
Small Business CRM
Social CRM

List of features

Customer Service

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.