Kapture CRM Review - why 4.8 stars?

Kapture CRM Review
ITQlick Score: 75/100
ITQlick Rating:
Pricing: 8/10 - high cost
Category: Customer Service -> Kapture CRM review
Ranking:Ranked 17 out of 46 Customer Service systems
Company: KAPTURE
Pricing: starts at $35 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: Kapture CRM pricing, Kapture CRM alternatives
Shlomi LaviShlomi Lavi / updated: Jan 10, 2023

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What is Kapture CRM?

Kapture CRM is a cloud-based platform offering users the potential to run their business on a robust, secure and scalable way. It offers expansive solutions for the sales needs of the users starting from capturing the lead up to creating a customer relationship and in sealing the deal. This program can be used in both desktop and mobile environment.

Who is it best for?

Kapture CRM is a tool designed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.

Main features and functionalities

Kapture CRM is designed to help businesses to be on the top of their industry with its intuitive sales tracking features, tools for marketing, management of the leads, data and email management and efficient customer support. With multi-channel support, customer servicing is done appropriately. This software can run across multiple platforms, including in the mobile environment.

What is the actual cost?

Kapture CX has three pricing plans starting at $35 per user per month. The different plans are Essential, Professional, and Enterprise. All plans offer both monthly and annual contracts. All plans offer a free trial.

  • Essential- Costs $35 per user per month.

  • Professional- Costs $50 per user per month.

  • Enterprise- Costs $90 per user per month.

ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Kapture CRM. You can also find here pricing information from Kapture CRM's website.

How it stacks up?

Access a head to head analysis of Kapture CRM vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Kapture ...
ITQlick rating
4.8/5
Score
75/100
Pricing
8/10
License pricing
$35 per user/month
Functionality
16
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Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best Customer Service system?

Kapture CRM is ranked 17 out of 46 software in their category (Customer Service systems).

How they are rated on ITQlick?

The rating of Kapture CRM is 4.8 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Kapture CRM makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access Kapture CRM on your mobile/smart phone.

What should we ask during a demo session?

Differences between Kapture CRM and alternatives?

The most popular alternatives to Kapture CRM in 2023: Customer Thermometer, Zoho Support, Pipeline Pilot, Cisco WebEx Support Center, Sales Service Cloud. Access the complete competitors analysis here - Kapture CRM VS Customer Service Software alternatives.

List of categories

Document Management
Call Center
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Customer Success
Help Desk
Mobile CRM
Survey Software
Campaign Management
Email Marketing
Marketing Automation
Social Media
Contact management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.