Kayako Fusion Review - why 3.3 stars?

Shlomi Lavi / updated: Sep 19, 2022

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What is Kayako Fusion?

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and launched by Kayako Limited headquartered in London, United Kingdom.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be used include telecommunications, software and technology, engineering services, financial services, business process outsourcing, call centers, and others. Some notable clients of the software include Chess.com, University of Alberta, and Computer History Museum etc.

Main features and functionalities

The software offers management and prioritization of the ticketing services based on departments, time target, and other parameters. Core held desk management capabilities that feature on it include billing and invoicing management, change management, email integration, custom surveys, knowledge base, automated password reset, Active Directory synchronization, remote control access, scheduling, and customized reporting.

Kayako Fusion is equipped for multi-site support and also features self service portal and service level agreements. Customization is offered for background, button images, tables, templates, and fields etc. Integration is offered with various third party CRM and legacy systems.

What is the actual cost?

The cost of license starts at $60 per agent/month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Kayako Fusion. You can also find here pricing information from Kayako Fusion's website.

How it stacks up?

Access a head to head analysis of Kayako Fusion vs alternative software solutions.

Frequently Asked Questions (FAQs)