Kayako Fusion Review - why 3.3 stars?

Kayako Fusion Review
ITQlick Score: 80/100
ITQlick Rating: (3.3/5)
Pricing: 3.2/10 - low cost
Category: Customer Service -> Kayako Fusion
Ranking:Ranked 8 out of 46 Customer Service systems
Company: Kayako
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Kayako Fusion pricing, Kayako Fusion alternatives

Shlomi LaviShlomi Lavi / updated: Sep 01, 2020

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What is Kayako Fusion?

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and launched by Kayako Limited headquartered in London, United Kingdom.

What is Kayako Fusion rating? ()

The rating of Kayako Fusion is 3.3 stars out of 5 and the total score is 80 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Kayako Fusion's typical customers?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be used include telecommunications, software and technology, engineering services, financial services, business process outsourcing, call centers, and others. Some notable clients of the software include Chess.com, University of Alberta, and Computer History Museum etc.

Is Kayako Fusion the best Customer Service?

Kayako Fusion is ranked 8 out of 46 software in their category (Customer Service systems).

What are their main features and functionalities?

The software offers management and prioritization of the ticketing services based on departments, time target, and other parameters. Core held desk management capabilities that feature on it include billing and invoicing management, change management, email integration, custom surveys, knowledge base, automated password reset, Active Directory synchronization, remote control access, scheduling, and customized reporting.

Kayako Fusion is equipped for multi-site support and also features self service portal and service level agreements. Customization is offered for background, button images, tables, templates, and fields etc. Integration is offered with various third party CRM and legacy systems.

Who are their main alternatives?

Popular alternatives to Kayako Fusion: Customer Thermometer, Zoho Support, Pipeline Pilot, Cisco WebEx Support Center, Sales Service Cloud, CSDP Service Relationship, HEAT Cloud Solutions, Envision Med Spa, ServiceNow, Healthcare Relationship Cloud. The full list of competitors can be found here.

What is the cost of Kayako Fusion?

The cost of license starts at $15 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Kayako Fusion

What should you ask Kayako during a demo session? (65 questions)

Schedule a demo with Kayako Fusion and access 65 must ask questions for the vendor while watching Kayako Fusion in action. Visit the vendor's website here.

Kayako Fusion's list of categories:

Complaint Management
Help Desk
Lead Generation
Mac CRM
Online CRM
Real Estate CRM
Small Business CRM
Social Media
Hotel CRM
CRM
Banking CRM
Casino CRM

Kayako Fusion's list of features:

Data Import/Export
Data Import/Export
Basic Reports
Basic Reports
Online Customer Support
Online Customer Support

Kayako Fusion Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Kayako
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
80/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
26
Review
Compare
Customer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
97/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
9
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
43
Review
Pipeline
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Cisco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
$24 per user/month
Functionality
6
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.