Kayako Fusion Review - why 3.3 stars?

Kayako Fusion Review
ITQlick Score: 80/100
ITQlick Rating: (3.3/5)
Pricing: 3.2/10 - low cost
Category: Customer Service -> Kayako Fusion
Ranking:Ranked 8 out of 46 Customer Service systems
Company: Kayako
Pricing: starts at $15 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Kayako Fusion pricing, Kayako Fusion alternatives

Shlomi LaviShlomi Lavi / updated: Jun 02, 2022

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What is Kayako Fusion and its features?

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and launched by Kayako Limited headquartered in London, United Kingdom.


What is Kayako Fusion rating?

The rating of Kayako Fusion is 3.3 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Kayako Fusion?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be used include telecommunications, software and technology, engineering services, financial services, business process outsourcing, call centers, and others. Some notable clients of the software include Chess.com, University of Alberta, and Computer History Museum etc.

Is it easy to use?

Yes, Kayako Fusion makes it fairly easy to use. This product is user friendly and intuitive.

Is Kayako Fusion cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Kayako Fusion can't be accessed on mobile, you would need to access it from your computer.

Is Kayako Fusion the best Customer Service system?

Kayako Fusion is ranked 8 out of 46 software in their category (Customer Service systems).

What are their main features and functionalities?

The software offers management and prioritization of the ticketing services based on departments, time target, and other parameters. Core held desk management capabilities that feature on it include billing and invoicing management, change management, email integration, custom surveys, knowledge base, automated password reset, Active Directory synchronization, remote control access, scheduling, and customized reporting.

Kayako Fusion is equipped for multi-site support and also features self service portal and service level agreements. Customization is offered for background, button images, tables, templates, and fields etc. Integration is offered with various third party CRM and legacy systems.

Who are their main alternatives?

Popular alternatives to Kayako Fusion: Customer Thermometer, Zoho Support, Pipeline Pilot, Cisco WebEx Support Center, Sales Service Cloud, CSDP Service Relationship, HEAT Cloud Solutions, Envision Med Spa, ServiceNow, Healthcare Relationship Cloud. The full list of competitors can be found here.

What is the cost of Kayako Fusion?

The cost of license starts at $15 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.2 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Kayako Fusion.

What should you ask Kayako during a demo session? (65 questions)

Schedule a demo with Kayako Fusion and access 65 must ask questions for the vendor while watching Kayako Fusion in action. Visit the vendor's website here.

List of categories

Complaint Management
Help Desk
Lead Generation
Mac CRM
Online CRM
Real Estate CRM
Small Business CRM
Social Media
Hotel CRM
CRM
Banking CRM
Casino CRM

List of features

Data Import/Export
Data Import/Export
Basic Reports
Basic Reports
Online Customer Support
Online Customer Support

Kayako Fusion Vs. Alternatives

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Score
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Kayako F...
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Customer...
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Zoho Sup...
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5/5
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$12 per user/month
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43
Pipeline...
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4.3/5
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Pricing not available
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4
Cisco We...
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3.1/5
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Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.