KMS Lighthouse Review

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Last updated: Feb 24, 2020

KMS Lighthouse Review

ITQlick rating
(4.5/5)

Starting from $25 per user/month

KMS Lighthouse is an on-premise and cloud-hosted customer relationship system that incorporates contact center knowledge and sales management tools in a single platform. The software solution enables customer c...

  • Categories (4/14):

    • CRM
    • Banking CRM
    • Casino CRM
    • Complaint Management

Shlomi Lavi / updated: Feb 24, 2020

What is KMS Lighthouse?

KMS Lighthouse is an on-premise and cloud-hosted customer relationship system that incorporates contact center knowledge and sales management tools in a single platform. The software solution enables customer care agents to receive a customer call by giving them access to relevant customer information.

KMS Lighthouse includes three product modules namely; Lighthouse Desktop, Lighthouse Self-Service Portal and Lighthouse Knowledge Bot. Through the self-service portal, users are able to publish content straight to the customers which help to divert traffic to their websites.

The software provides a knowledge database that is accessible to customer care reps while still handling customer inquiries. In addition, the software uses a language search technology which enables the reps to search for customer queries along with the answers, in a language that they prefer. KMS Lighthouse is a software solution built by KMS lighthouse, a company found in the US.

Average Rating -

The rating of KMS Lighthouse is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business.

Competitors & Alternatives

The two main competitors of KMS Lighthouse include Service Pro and Kapture CRM. Service Pro is a high-cost customer relationship management platform that helps to optimize the success in field service operations whereas KMS Lighthouse software is a high-cost CRM that incorporates contact center knowledge and sales management tools.

While KMS Lighthouse targets to serve small and medium-level organizations, Service Pro software can be used to handle CRM challenges in every business size. Moreover, both platforms offer cloud-based and on-premise deployment options. Service Pro is a software solution by MSI Data whereas KMS Lighthouse is a software solution built by KMS lighthouse.

Kapture CRM is a high-cost customer relationship management system that is primarily built for mobile use but in comparison, KMS Lighthouse is a high-cost CRM that customer relationship system that supports almost all types of operating systems.

Both Kapture CRM and KMS Lighthouse platforms offer on-premise and cloud-hosted solutions and are built for small and mid-level businesses. In terms of vendors, KMS Lighthouse is a product built by KMS lighthouse while Kapture CRM is owned by Adjetter Media.

KMS Lighthouse Pricing Information

The cost of license starting from $25 per user/month. The experts at ITQlick has reviewed KMS Lighthouse pricing and gave the software a total cost of ownership (TCO) rating of 7.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching KMS Lighthouse in action

Is it the right software for you?

KMS Lighthouse software is built to serve multiple businesses operating in the small and medium level market segments. Different industries worldwide such as telecom, e-commerce, banking, automotive, retail, insurance, logistic, government, and hospitality among others benefit from the numerous features incorporated in KMS Lighthouse software.

KMS Lighthouse Categories

CRM
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Online CRM
Pharmaceutical CRM
Real Estate CRM
Small Business CRM
Contact management

Specifications

Company:
Address: United States
Website:https://www.kmslh.com/
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

KMS Lighthouse Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
KMS
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7.4/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
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Yext
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$199 per year
Hosting
On premise
Functionality score
3
Fit small business
Fit medium business
Fit large business
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KnowledgeOwl
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Lessons
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
AnswerDash
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per license
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review