KronoDesk Review - why 3.3 stars?

KronoDesk Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> KronoDesk review
Ranking:Ranked 29 out of 210 Help Desk systems
Company: Inflectra
Pricing: starts at $24 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: KronoDesk pricing, KronoDesk alternatives
Shlomi LaviShlomi Lavi / updated: Jun 24, 2022

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What is KronoDesk?

KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support personnel and customers.

Inflectra, the company behind KronoDesk, is a Silver Spring, Maryland-based company known for helping companies manage their lifecycles of services and products since 2006.

Who is it best for?

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. Valor, Conversive and Aculis Inc. are some of the clients of KronoDesk.

Main features and functionalities

KronoDesk comes with ticket submission management, automated email notification, ticket changing history tracking, user support forums setup, customizable status, workflows and fields, dashboards for agents and customers, subscribing to RSS, attachment and file uploading support, knowledge base and built-in screenshot capturing features.

What is the actual cost?

KronoDesk’s pricing plans start from $42 per month with one agent support and offers free 30-day trial with 3-agent support.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for KronoDesk. You can also find here pricing information from KronoDesk's website.

Pros

  • KronoDesk offers both Software as a Service and on-premise deployment options for users
  • All the pricing plans of Kronos includes unlimited customers and unlimited tickets support
  • The customer support of this helpdesk software offers phone and email support for users

Cons

  • KronoDesk’s on-premise solution requires installing a SQL database before running this software which can be a problem for some users
  • KronoDesk doesn’t offer much SLA management feature like other similar tools
  • The customer support of this help desk solution offers free support only for the first year

How it stacks up?

Access a head to head analysis of KronoDesk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
KronoDesk
ITQlick rating
3.3/5
Score
83/100
Pricing
2/10
License pricing
$24 per user/month
Functionality
13
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

KronoDesk is ranked 29 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of KronoDesk is 3.3 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, KronoDesk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access KronoDesk on your mobile/smart phone.

What should we ask during a demo session?

Differences between KronoDesk and alternatives?

The most popular alternatives to KronoDesk in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - KronoDesk VS Help Desk Software alternatives.

List of categories

Document Management
Customer Success
Help Desk
Ticket Management
Knowledge Management
Database Management

List of features

Billing and Invoicing
Contract Management
Customer Survey
Knowledge Base/FAQ
Reporting
Rules/Workflows
Scheduling

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.