KronoDesk Review - why 3.3 stars?

KronoDesk Review
ITQlick Score: 83/100
ITQlick Rating: (3.3/5)
Pricing: 2/10 - low cost
Category: Help Desk -> KronoDesk
Ranking:Ranked 26 out of 207 Help Desk systems
Company: Inflectra
Pricing: starts at $36 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: KronoDesk pricing, KronoDesk alternatives

Shlomi LaviShlomi Lavi / updated: Aug 26, 2020

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What is KronoDesk?

KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support personnel and customers.

Inflectra, the company behind KronoDesk, is a Silver Spring, Maryland-based company known for helping companies manage their lifecycles of services and products since 2006.

What is KronoDesk rating? ()

The rating of KronoDesk is 3.3 stars out of 5 and the total score is 83 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are KronoDesk's typical customers?

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. Valor, Conversive and Aculis Inc. are some of the clients of KronoDesk.

Is KronoDesk the best Help Desk?

KronoDesk is ranked 26 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

KronoDesk comes with ticket submission management, automated email notification, ticket changing history tracking, user support forums setup, customizable status, workflows and fields, dashboards for agents and customers, subscribing to RSS, attachment and file uploading support, knowledge base and built-in screenshot capturing features.

What are KronoDesk's pros? (3 Pros)

  • KronoDesk offers both Software as a Service and on-premise deployment options for users
  • All the pricing plans of Kronos includes unlimited customers and unlimited tickets support
  • The customer support of this helpdesk software offers phone and email support for users

What are KronoDesk's cons? (2 cons)

  • KronoDesk’s on-premise solution requires installing a SQL database before running this software which can be a problem for some users
  • KronoDesk doesn’t offer much SLA management feature like other similar tools

Who are their main alternatives?

Zoho Support and Desk.com are the competitors of KronoDesk. Zoho Support comes with customer self-service, reports and dashboard, notifications and ticket management features but doesn’t offer mobile dedicated app for users. Desk.com comes with 24/7 customer support, personalized customer support, self-service and user-friendly interface but doesn’t offer customizable reporting feature like other similar tools.

What is the cost of KronoDesk?

KronoDesk’s pricing plans start from $19.99 per month with one agent support and offers free 30-day trial with 3-agent support.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for KronoDesk

What should you ask Inflectra during a demo session? (65 questions)

Schedule a demo with KronoDesk and access 65 must ask questions for the vendor while watching KronoDesk in action.

KronoDesk's list of categories:

Document Management
Customer Success
Help Desk
Ticket Management
Knowledge Management
Database Management

KronoDesk's list of features:

Billing and Invoicing
Contract Management
Customer Survey
Knowledge Base/FAQ
Reporting
Rules/Workflows
Scheduling

KronoDesk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
KronoDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$36 per user/month
Functionality
13
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.