KronoDesk Review - why 3.3 stars?
Compare PricingITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> KronoDesk review |
Ranking: | Ranked 29 out of 210 Help Desk systems |
Company: | Inflectra |
Pricing: | starts at $24 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | KronoDesk pricing, KronoDesk alternatives |
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Table of Contents
What is KronoDesk?
KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support personnel and customers.Inflectra, the company behind KronoDesk, is a Silver Spring, Maryland-based company known for helping companies manage their lifecycles of services and products since 2006.
Who is it best for?
KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. Valor, Conversive and Aculis Inc. are some of the clients of KronoDesk.Main features and functionalities
KronoDesk comes with ticket submission management, automated email notification, ticket changing history tracking, user support forums setup, customizable status, workflows and fields, dashboards for agents and customers, subscribing to RSS, attachment and file uploading support, knowledge base and built-in screenshot capturing features.What is the actual cost?
KronoDesk’s pricing plans start from $42 per month with one agent support and offers free 30-day trial with 3-agent support.ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for KronoDesk. You can also find here pricing information from KronoDesk's website.
Pros
- KronoDesk offers both Software as a Service and on-premise deployment options for users
- All the pricing plans of Kronos includes unlimited customers and unlimited tickets support
- The customer support of this helpdesk software offers phone and email support for users
Cons
- KronoDesk’s on-premise solution requires installing a SQL database before running this software which can be a problem for some users
- KronoDesk doesn’t offer much SLA management feature like other similar tools
- The customer support of this help desk solution offers free support only for the first year
How it stacks up?
Access a head to head analysis of KronoDesk vs alternative software solutions.Frequently Asked Questions (FAQs)
List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.