LiveAgent Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 70/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | CRM -> LiveAgent review |
| Ranking: | Ranked 322 out of 605 CRM systems |
| Company: | QualityUnit |
| Pricing: | starts at $15 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | LiveAgent pricing, LiveAgent alternatives |
Shlomi Lavi / updated: Nov 08, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is LiveAgent?
Ladesk/LiveAgent is a cloud-based online help desk software solution built to serve the needs of e-commerce businesses. It is suitable for small and mid-sized business in various industries. LiveAgent is a product of Quality Unit Company founded in 2004 in Slovakia.The software solution provides ticket management, live chat application, online self-service portals change as well as license management.
The modules can be found either as standalone or a suite. It can be hosted on the cloud, web, and SaaS as well as mobile Android and iOS platforms. It provides training through documentation, Live Online, In Person and Webinars.
The software also supports Windows, Web browser (OS agnostic), and, Mac OS operating systems.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $15 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for LiveAgent. You can also find here pricing information from LiveAgent's website.How it stacks up?
Access a head to head analysis of LiveAgent vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is LiveAgent right for you or your business?
Ladesk/LiveAgent software is designed to serve businesses of all sizes from small, medium-sized as well as large enterprises. It serves various markets including Middle-East and Africa, China, Europe, Germany, India, Japan, Asia, Australia, United Kingdom, United States, Canada, and Latin America.The software is customizable thus can meet the needs of any business whether small or large enterprises.
List of categories
Data Analysis Tools
Document Management
Call Center
Customer Service
Help Desk
Self-Service Portal
Ticket Management
IT Asset Management
Work Order Management
Campaign Management
Email
Knowledge Management
List of features
Email integration
Data Analysis Tools
Issue Tracking
Help Desk
Campaign Management
Knowledge Base
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.