Launchfire Review - why 3.2 stars?

Launchfire Review
ITQlick Score: 65/100
ITQlick Rating: (3.2/5)
Pricing: 5.8/10 - average cost
Category: LMS -> Launchfire
Ranking:Ranked 237 out of 523 LMS systems
Company: Launchfire Interactive
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: Launchfire pricing, Launchfire alternatives

Shlomi LaviShlomi Lavi / updated: Nov 15, 2021

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What is Launchfire?

Launchfire is a gamification and customer engagement platform for businesses of all sizes. Its capabilities include account management, project management, end user support, and analytics. The software was designed and launched by Launchfire Interactive Inc headquartered in Ontario, Canada.


What is Launchfire rating?

The rating of Launchfire is 3.2 stars out of 5 and the total score is 65 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Launchfire's typical customers?

The software presents extensive services and can be deployed in businesses of all sizes. Major industries where it has been deployed include technology and software development, retail and wholesale, media and entertainment, banking and finance, food and beverages, education, and others. Some major customers of the software include Microsoft Corporation, NBC, and Food Network etc.

Is Launchfire the best LMS system?

Launchfire is ranked 237 out of 523 software in their category (LMS systems).

What are their main features and functionalities?

The account management aspect of the software presents capabilities tailored for specific industries. Special focus is paid on the project management team with incentives and reward programs in order to retain their interest. Analytics tools and methods offered by the software include custom growth rate, top challenges, top users, and user actions.

Launchfire offers social engagement capabilities of activity feed, likes and comments, ratings and reviews, and social login. Game mechanics featured on the software include competition, levels and missions, ranks and badges, and teams. Integration is offered for all major social networking platforms as well as professional websites.

Who are their main alternatives?

Some of the major competitors for Launchfire are Funifier and Bunchball.

Funifier provides a gaming platform that enables better customer engagement and improved employee productivity. The product can be applied for gamification of customer applications as well as websites with dashboards to monitor gaming performance in relation to employee work and customer conversion. There are also options for utilization of readymade games that can be configured to meet specific gaming or business challenges.

Launchfire in comparison provides a similar solution which in addition incentivizes employee training through gamification as well. The product also offers gaming options such as sweepstakes which give bonuses and surprise gifts on completion of tasks, referrals or even taking surveys. Launchfire is also accessible via web, mobile and social media with options to source unique gift options which are tied to particular customer & employee engagement contests.

Bunchball on the other hand takes gaming one step further by allowing users to configure games and rewards as per their requirements to enable personalized experiences, higher rewards, as well as better overall performance in targets and job activities. The product also includes a series of best practices for gaming implementation to improve the process for the benefit of customers, with collaboration tools to enhance team based sharing & competitions.

While Launchfire does not address these options currently, it does include business intelligence tools to monitor game effectiveness in terms of performance and goal achievement. Additionally its supports RFID integration for tracking of products & people with immersive gaming & feedback systems that is more responsive to personal needs.

What is the cost of Launchfire?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Launchfire

What should you ask Launchfire Interactive during a demo session? (65 questions)

Schedule a demo with Launchfire and access 65 must ask questions for the vendor while watching Launchfire in action.

List of categories

Gamification
Sales

List of features

Customer Service
Social Media

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.