Lavu Review - why 3.5 stars?

• Menu Interface: This feature lets users spot descriptions, recipes, and items in their various categories.
• Operational Efficiency: With this feature, businesses decrease the time of service via pre-order alongside pay-at-POS. These, in turn, create redemption of customer loyalty.
• Pre-Ordering: This feature allows customers to skip joining the queue and pre-order for their product.
• Multiple Payment Options: In line with customer satisfaction and preference, this feature enables customers to pay for ordered products via cash, cards, gift cards, and Apple pay.
• Ease of use: The software comes with a touch screen interface for easy navigation and use.

• Lavu POS is a low-cost budget for customers
• The software provides all basic customer support features
• The software is flexible for all eateries

• Customers complain of glitches in some functionality

• Functionality: Lavu provides basic features such as Delivery Management, Gift Card Management, Inventory Management, Loyalty Program, Mobile Access, Online Ordering, Separate Checks, Split Checks, Table Management, and Tips Management. Lavu does not offer Reporting/Analytics. When compared to its alternatives, Revel, Upserve, and Toast POS provide all the essential features required for optimal functionality. Square Point of Sale does not have the Table Management feature.
• Customers/Industries: Lavu POS targets restaurants and bars. Revel Systems target POS businesses in North and South America, Europe, Australia, and Asia. Toast POS targets businesses focused on food service. Upserve (1-1000+ users) targets small, medium, and large restaurants and bars.
• Cost: Comparing their cost, Lavu POS offers customers a free trial and a free version with a starting plan of $69 per month. With a starting plan of $99 per month per terminal, Revel Systems does not offer a free trial and a free version. With a starting plan of $165 per month, Toast POS offers a free version to customers. Upserve with a starting plan of $59 per month. It neither offers a free trial and a free version.
• Cloud-based/On-premise: Lavu POS and all the POS software companies in comparison are all cloud-based.
• Popularity: Lavu POS and Revel Systems were founded in 2010, making them younger than Square Point of Sale (2009) and older than POS software companies like Toast POS (2011) and Upserve (2012). Based on high customer patronage, Square Point of Sale (a publicly-traded company patronized by over 2 million businesses globally) is more popular than the other alternatives.
• Scalability: Lavu POS covers a flexible scale of all types of restaurants, bars, and eating establishments. Square Point of Sale covers a scale of small businesses. Upserve covers a scale of small, mid-sized, and large restaurants, nightclubs, and bars.
• Support: Lavu POS provides all the basic customer support features. These features include Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. When compared to its alternatives, Revel systems are lacking in the Knowledge Base feature. Toast POS lacks in the Chat feature. Upserve lacks the Email/Help Desk features, and Square Point of Sale lacks the 24/7 Live Rep and Chat features.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Lavu