LeadDesk Review - why 4.8 stars?

LeadDesk Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 7/10 - high cost
Category: Social Media Management -> LeadDesk review
Ranking:Ranked 125 out of 243 Social Media Management systems
Company: LeadDesk
Pricing: starts at $89.35 per month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: LeadDesk pricing, LeadDesk alternatives
Shlomi LaviShlomi Lavi / updated: Jul 15, 2022

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What is LeadDesk?

LeadDesk is a call center and telesales software designed to help users with telemarketing, inside sales and call center operations. The software comes with everything that a call center agent needs starting from dialing and order taking to time management tools.

LeadDesk is a Finnish company founded back in 2010 popular for creating telesales software and has been used by more than 5,000 professionals from 10 countries.

Who is it best for?

LeadDesk is suitable for product owners, call centers and telesales units and enterprises of various shapes and sizes. Talentum, Serello and Visma are some of the clients of LeadDesk.

Main features and functionalities

LeadDesk comes with full agent interface, smart outbound campaigns, contact database, flexible operator choice, reporting and live screen, contact intelligence, telephony options, dialer modes, quality control, outbound and inbound and API features. People can choose any calling method they want seamlessly like VoIP, GSM or Landline.

What is the actual cost?

The cost of license starts at $89.35 per month. ITQlick pricing score is 7 out of 10 (10 is most expensive). Access ITQlick pricing guide for LeadDesk. You can also find here pricing information from LeadDesk's website.

Pros

  • LeadDesk offers flexible monthly pricing plans and doesn’t require singing up for long-term contracts
  • LeadDeskoffers flexible operator choice and can be used with any operator you want
  • The call center software supports integration with B2B/B2C data sources unlike other similar tools

Cons

  • LeadDesk offers web service API and on-site training only at an additional cost
  • LeadDesk is not compatible with Linux or Mac officially which can be a problem for some users
  • B2B dialing and operator services are available as additional services and not included in the basic price plans

How it stacks up?

Access a head to head analysis of LeadDesk vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
LeadDesk
ITQlick rating
4.8/5
Score
62/100
Pricing
7/10
License pricing
$89.35 per month
Functionality
5
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8
SocialRank
ITQlick rating
3.4/5
Score
91/100
Pricing
3/10
License pricing
$199 per year
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Social Media Management system?

LeadDesk is ranked 125 out of 243 software in their category (Social Media Management systems).

How they are rated on ITQlick?

The rating of LeadDesk is 4.8 stars out of 5 and the total score is 62 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, LeadDesk makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently LeadDesk can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between LeadDesk and alternatives?

The most popular alternatives to LeadDesk in 2023: Radian6, Televerde, Adobe Social, SocialRank, LeadManager. Access the complete competitors analysis here - LeadDesk VS Social Media Management Software alternatives.

List of categories

Sales
Software update

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.