LeadManager Review - why 4.6 stars?

LeadManager Review
ITQlick Score: 90/100
ITQlick Rating: (4.6/5)
Pricing: 2.4/10 - low cost
Category: Social Media Management -> LeadManager
Ranking:Ranked 5 out of 243 Social Media Management systems
Company: Velocify
Pricing: starts at $60 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: LeadManager pricing, LeadManager alternatives

Shlomi LaviShlomi Lavi / updated: May 20, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is LeadManager?

Contactability is a marketing solution which ensures effective lead conversion. The software combines lead management best practices with an optimized web design service to ensure effective customer connections and improved response rates.

The company Contactability was founded in 2003 and is a subsidiary of Cyber Technology. The company’s goal is to make it easier for businesses to connect with their customers through an adaptable marketing platform that can improve sales and customer engagement.

What is LeadManager rating? ()

The rating of LeadManager is 4.6 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are LeadManager's typical customers?

Contactability is a cross industry product focused on companies who need an effective marketing, lead generation and conversion platform. The product is scalable for any business size and is offered as a cloud based solution.

The solution is well suited for sales & marketing departments looking for real-time intelligent lead management. It is built to integrate easily to third party applications so a company’s existing lead and traffic source can be connected without an issue. Additionally companies which have multiple channels for customer contact can see these integrated into Contactability’s platform for a unified solution for all customer connections.

Contactability also engages hot prospects and nurtures warm prospects through automated algorithms that can identify valid leads for follow up. In this way the software is best for companies looking to minimize the amount of time following up with non-interested leads, and instead focus on prospects with greater conversion chances and so improves sales ratios.

There are also retention campaigns built in to Contactability which addresses companies looking for maintaining a relationship with existing customers while increasing chances for cross-selling and up-selling of additional products & services. Finally the product also comes with a ninety day guarantee.

Customers include Allstate, Liberty Mutual, Sphere Insurance Solutions, MetLife, Nationwide and Farmers Insurance.

Is LeadManager the best Social Media Management?

LeadManager is ranked 5 out of 243 software in their category (Social Media Management systems).

What are their main features and functionalities?

Contactability provides two key offerings to help your business improve lead conversion.

The first is Contact Concierge which provides an all-in-one marketing platform that incorporates lead management best practices to accelerate sales and improve customer retention. This includes effective lead capture by integration with multiple lead and traffic sources while automatically removing duplicate contacts to ensure a clean lead follow up list.

Once a lead is captured there is instant response technology to connect the lead via voice or email quickly. If the lead cannot be contacted the first time Contact Concierge will queue the lead for a defined set of follow-ups to maximize contact ratios. Finally once contact is made with the lead and it is qualified, the lead will be transferred to the relevant sales agent for follow up, with appointments and reminders automatically scheduled. There is also detailed reporting and dashboards available to monitor lead generation and conversion performance.

The second offering is LeadSites which provides the best practices in mobile and website design with search engine optimization that helps companies generate more leads and achieve higher

conversion rates as well. The websites are fully customizable with multiple designs and include hosting by Contactability. There are also plug-ins with social media for promotion purposes as well as analytics to monitor traffic and customers.

What are LeadManager's pros? (5 Pros)

  • Contactability offers open integration to third party products
  • Mobile device access via smart phone and tablet is supported by Contactability
  • The product provides a ninety day guarantee
  • Contactability is offered as a cloud based solution which minimizes upfront investment, provides a fixed monthly fee based on requirements, and avoids the need for technology investment and management
  • The solution offers integration to social media for promotion purposes

What are LeadManager's cons? (2 cons)

  • Contactability does not offer a free trial to customers
  • The product does not support Event Management

Who are their main alternatives?

The main competitors for Contactability are Radius and Blitz Lead Management Sales Software.

Radius provides an integrated CRM and Lead Management software specifically for the insurance sector. Its features include sales & marketing automation, commissions’ management, task assignment & scheduling as well as document management. The product supports customization requirements, online portals for customer interaction, as well as integration with Google Apps for productivity tools. Radius is available as an on premise or hosted solution, and offers integration with a number of leading third party application providers.

Contactability on the other hand focuses on the lead development process by providing its QuoteCalls feature which validates interested online customers before connecting them with insurance agents to complete the sale & policy signup process. Additionally the product can connect with a variety of lead generation & traffic applications, and includes an automated workflow for lead nurturing strategies to convert leads to hot prospects for conversion.

Then there is Blitz Lead Management Sales Software which provides lead management software that covers both web & telemarketing functions. It is also workflow based with an intelligent router that matches clients with the agent that has the right skills to meet the client’s requirements. Additionally it provides dashboards to track key lead performance metrics and is available as a web-enabled application.

In comparison Contactability does not support these features, but does offer customer retention strategies which seek to engage them on a regular basis to improve both cross-sell and up-sell opportunities for further insurance business & policies.

What is the cost of LeadManager?

The cost of license starts at $60 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for LeadManager

What should you ask Velocify during a demo session? (65 questions)

Schedule a demo with LeadManager and access 65 must ask questions for the vendor while watching LeadManager in action. Visit the vendor's website here.

LeadManager's list of categories:

Lead Generation
Mobile CRM
Marketing
CRM
Banking CRM
Customer Loyalty
Insurance CRM
Lead Generation
Mac CRM
Online CRM
Small Business CRM
Marketing

LeadManager's list of features:

Customer Service
Lead Management
Prospect Routing
Prospect Segmentation
User Scoring

LeadManager Vs. Alternatives

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3.4/5
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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.