Legrand CRM Review - why 3.6 stars?

Shlomi Lavi / updated: Sep 16, 2022

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What is Legrand CRM?

Legrand CRM Pro is an On-Premise and Cloud-based Customer relationship management solution tailored to serve small and midsize B2B businesses. The software is highly configurable, allowing it to fit in any business, depending on the requirements of the business. Legrand CRM incorporates a contact management tool that helps to manage contacts, both at the individual and company level.

It offers multiple integrations with 3rd-party applications such as Gmail, and Outlook, as well as other numerous accounting applications such as QuickBooks. Legrand CRM Pro is a solution by Legrand Software Inc. which is headquartered in Irvine, CA. Legrand CRM software offers training to its users through documentation, and Live Online.

Who is it best for?

Customers of the software include businesses of all sizes and a wide range of types. Major industries and domains where it can be used include retail and wholesale, marketing and advertisement, automation and manufacturing, e-commerce, technology and IT services, and others.

Main features and functionalities

The software offers marketing and sales automation features of campaign management, mailing list management, contact scheduler, customer database, and lead management. Separate storage is offered for companies and individual customers and linked to appointments, activity notes, and opportunities and projects. The software also offers calendar and task management capabilities for organization and viewing of planned activities in addition to setting of priorities and scheduling of resources.

Legrand CRM offers customer service capabilities of case management, customer self service portal, customer support tracking, and customer service integration. Its productivity management services include email plug-ins, data import and export, and template management. Other important capabilities include custom user interface, customizable forms and data fields, data encryption, and sales reports etc.

What is the actual cost?

Legrand CRM offers three license pricing options; Starter, Standard, and PREMIUM LICENSE.

• The starter Plan starts at $25 and includes 3 users per month
• Standard Plan starts at $20 per user per month
• PREMIUM LICENSE starts at $26 per user per month

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Legrand CRM. You can also find here pricing information from Legrand CRM's website.

Pros

• Legrand Cloud CRM is simple to use, set up, and fully integrated with XERO, QuickBooks Online, and MYOB AccountRight
• The program is extremely flexible, allowing customers to create a system tailored to their specific needs
• Employees may quickly and easily examine the information associated with every contact by using the tasks, opportunities, calendar, and activity notes

Cons

• Users claim that it is an outdated technology that may sometimes be a little sluggish

How it stacks up?

Access a head to head analysis of Legrand CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Legrand CRM right for you or your business?

Legrand Cloud CRM is a customer relationship management solution designed for enterprises and organizations (especially those who manage their own IT and internet infrastructure). Customers of Legrand CRM include WeBlow, Mendelson Consulting, Fairview Architectural, and others.