Lessons 2019 Review

Let our Help Desk Software Experts help you find the right Software for your Business!

Last updated: Jul 22, 2019

Lessons Review

ITQlick rating
(4.5/5)

Small business, Medium business

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training ma...

  • Categories (4/10):

    • Construction Online Project Management
    • Spend Management
    • Asset management
    • Construction Project Management

Watch Lessons Learned Database Video:


What is Lessons? Updated: Jul 22, 2019

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training management, event calendar, and notification management. This system was created by Secutor Solutions which was founded in 2013. It is currently based in Dallas, Texas and is operated by up to 50 employees.

Lessons Learned Database Average Rating -

The rating of Lessons Learned Database is 4.5 stars. The rating is based on ITQlick expert review

Lessons Learned Database Typical Customers

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Those in the field of help desk, project management and even in file sharing can benefit from this.

Lessons Learned Database Features

Lessons Learned Database is another cloud-based knowledge offering users with comprehensive project management solution. This can help users in capturing experiential knowledge from events, operations and key projects. Through this software, users can learn prized content, obtain knowledge resources, management of the digital content and then in reusing these knowledge databases for further learning, trainings included. Other features include content search-ability and validation, reporting, resource categorization among others.

Lessons Learned Database 3 Pros

  • Excellent reporting capabilities
  • User-friendly interface
  • Cheaper than other Help Desk software

Lessons Learned Database 2 Cons

  • Limited built-in integrations
  • Features limited to lessons learned storage and search only

Lessons Learned Database Alternatives

Highrise CRM is a help desk and CRM software for small companies available at the same price range as Lessons Learned Database. Highrise CRM has an app version for iOS and Android devices, unlike the Lessons Learned Database. Highrise CRM features include contacts from Outlook or excel import, proposal and deal tracking, customer emails storing, task tracking and reminders, notes and comments, custom data fields, and meeting notes.

Highrise CRM key services are focused on follow-up management and lead tracking whereas Lesson Learned Database is on lesson learned search and storage. Both have high vendor reputation online. osTicket is open source help desk management software for the same client size as Lessons Learned Database. However, osTicket pricing is lower than the Lessons Learned Database.

osTicket features include Custom Fields, Rich text or HTML email, ticket filters, rules to route incoming tickets, configurable automatic reply, service level agreements, customer support portal, and dashboard reports. osTicket specializes in providing ticket system customer support whereas Lessons Learned Database focuses on managing training or lessons taken in the organization. Both have excellent customer review ratings online and are beneficial as help desk management solution in their own fields of service.

Lessons Learned Database Pricing Information

Lessons Learned Database pricing is lower than the average cost of Help Desk solutions. It has review tools which experts can use to validate lesson learns contents through a review process. Its search features allow looking one or multiple lessons using events, data parameters, keywords, and categories.

It is capable of categorizing lessons learned based on the users choice of category. It can also generate lessons learned information in different formats including PDF and Microsoft Excel. This systems deployment is web-based and cloud-hosted.

It is mobile friendly and accessible via smartphone or tablet. It also provides data management, collaboration tools, forms management, commenting, notification management, and event calendar features.

Lessons Learned Database demo

25 questions to ask the vendor on Lessons Learned Database demo

Is Lessons Learned Database the right software for me?

Lessons Learned Database fits small businesses which are looking for simple and affordable Help Desk solutions. Its customers are from various industries like IT infrastructure and networking, automation and manufacturing, technology and software development, and education. Among its refutable clients are General Fasteners Company, Mitsubishi Electronics, Magna Steyr, and Tullow to name a few.

Lessons Categories

Construction Online Project Management
Spend Management
Asset management
Construction Project Management
Content Management
Case Management
Document Management
Help Desk
Project Collaboration
File Sharing

Specifications

Company:
Address: Secutor Solutions LLC 19 Wilton Road Suite 5 #126 Peterborough, NH 03458
Website:Lessons Learned Database
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Lessons Features

Workforce Management
Project Management
Issue Management
Project Portfolio Management
Collaboration Management
15 Jan

Top 5 Help Desk Software

Your company’s customer service is a crucial part of the business strategy. It can be the key to writing a success story of your business. It is here that you can depend on help desk software solutions to quickly address crises and issues at the cust...... read more


07 Mar

Issue Tracking Software – 2018 Comparison

Bugs can compromise with the functioning of software solutions. A bug tracking system can come in handy, since it is designed as a defect tracking system for software applications, keeping track of bugs. The computer program keeps track of various i...... read more


22 Mar

Top 5 Help Desk for Your IT Needs

Keeping customers happy is the need for any business – small, medium, or large. Your business needs a solution that can address crises and issues arising at the customer’s end. It is here that you can depend on a helpdesk software solution.... read more


18 Dec

10 Most Affordable CRM Solutions for 2018

Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d...... read more


22 Jul

How to Choose Help Desk Software: 5 Mistakes To Avoid

Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak...... read more


19 Nov

Top 5 CRM Help Desk Software for SMBs

CRM software for a company looks at different aspects of the customer engagement process to ensure that they can maximize service satisfaction and optimize revenue realization where possible. One aspect of this solution is the provision of a help des...... read more


06 Feb

3 Help Desk Software Alternatives for Zendesk

When it comes to solving your customer’s issues regarding your services or products, you need to manage the situation quickly and efficiently. That’s why the Help Desk Software you choose for your company will make a difference because the long-term ...... read more


Lessons Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Lessons
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
TeamSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
Cloud
Functionality score
44
Fit small business
Fit medium business
Fit large business
Software review