Lessons Learned Database Review - why 4.5 stars?

Lessons Learned Database Review
ITQlick Score: 84/100
ITQlick Rating: (4.5/5)
Pricing: 2/10 - low cost
Category: Knowledge Management -> Lessons
Ranking:Ranked 3 out of 15 Knowledge Management systems
Company: Secutor Solutions LLC
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile, Cloud
Links: Lessons Learned Database pricing, Lessons Learned Database alternatives

Shlomi LaviShlomi Lavi / updated: Aug 13, 2020

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What is Lessons?

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training management, event calendar, and notification management. This system was created by Secutor Solutions which was founded in 2013. It is currently based in Dallas, Texas and is operated by up to 50 employees.

What is Lessons Learned Database rating? ()

The rating of Lessons Learned Database is 4.5 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Lessons Learned Database's typical customers?

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Those in the field of help desk, project management and even in file sharing can benefit from this.

Is Lessons Learned Database the best Knowledge Management?

Lessons Learned Database is ranked 3 out of 15 software in their category (Knowledge Management systems).

What are their main features and functionalities?

Lessons Learned Database is another cloud-based knowledge offering users with comprehensive project management solution. This can help users in capturing experiential knowledge from events, operations and key projects. Through this software, users can learn prized content, obtain knowledge resources, management of the digital content and then in reusing these knowledge databases for further learning, trainings included. Other features include content search-ability and validation, reporting, resource categorization among others.

What are Lessons Learned Database's pros? (3 Pros)

  • Excellent reporting capabilities
  • User-friendly interface
  • Cheaper than other Help Desk software

What are Lessons Learned Database's cons? (2 cons)

  • Limited built-in integrations
  • Features limited to lessons learned storage and search only

Who are their main alternatives?

Highrise CRM is a help desk and CRM software for small companies available at the same price range as Lessons Learned Database. Highrise CRM has an app version for iOS and Android devices, unlike the Lessons Learned Database. Highrise CRM features include contacts from Outlook or excel import, proposal and deal tracking, customer emails storing, task tracking and reminders, notes and comments, custom data fields, and meeting notes.

Highrise CRM key services are focused on follow-up management and lead tracking whereas Lesson Learned Database is on lesson learned search and storage. Both have high vendor reputation online. osTicket is open source help desk management software for the same client size as Lessons Learned Database. However, osTicket pricing is lower than the Lessons Learned Database.

osTicket features include Custom Fields, Rich text or HTML email, ticket filters, rules to route incoming tickets, configurable automatic reply, service level agreements, customer support portal, and dashboard reports. osTicket specializes in providing ticket system customer support whereas Lessons Learned Database focuses on managing training or lessons taken in the organization. Both have excellent customer review ratings online and are beneficial as help desk management solution in their own fields of service.

What is the cost of Lessons Learned Database?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Lessons Learned Database

What should you ask Secutor Solutions LLC during a demo session? (65 questions)

Schedule a demo with Lessons Learned Database and access 65 must ask questions for the vendor while watching Lessons Learned Database in action. Visit the vendor's website here.

Is it the right software for you?

Lessons Learned Database fits small businesses which are looking for simple and affordable Help Desk solutions. Its customers are from various industries like IT infrastructure and networking, automation and manufacturing, technology and software development, and education. Among its refutable clients are General Fasteners Company, Mitsubishi Electronics, Magna Steyr, and Tullow to name a few.

Lessons's list of categories:

Fixed Asset Management
Accounts Receivable
Construction Online Project Management
Construction Project Management
Content Management
Case Management
Document Management
Help Desk
Team Collaboration
File Sharing

Lessons's list of features:

Workforce Management
Project Management
Issue Management
Project Portfolio Management
Collaboration Management

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.