Lessons Learned Database Review

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Last updated: Aug 08, 2019

Lessons Learned Database Review

ITQlick rating
(4.5/5)

Small business

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training ma...

  • Categories (4/10):

    • Construction Online Project Management
    • Spend Management
    • Asset management
    • Construction Project Management

Shlomi Lavi / updated: Aug 08, 2019

What is Lessons?

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training management, event calendar, and notification management. This system was created by Secutor Solutions which was founded in 2013. It is currently based in Dallas, Texas and is operated by up to 50 employees.

Lessons Learned Database Average Rating -

The rating of Lessons Learned Database is 4.5 stars. The rating is based on ITQlick expert review

Lessons Learned Database Typical Customers

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Those in the field of help desk, project management and even in file sharing can benefit from this.

Lessons Learned Database Features

Lessons Learned Database is another cloud-based knowledge offering users with comprehensive project management solution. This can help users in capturing experiential knowledge from events, operations and key projects. Through this software, users can learn prized content, obtain knowledge resources, management of the digital content and then in reusing these knowledge databases for further learning, trainings included. Other features include content search-ability and validation, reporting, resource categorization among others.

Lessons Learned Database 3 Pros

  • Excellent reporting capabilities
  • User-friendly interface
  • Cheaper than other Help Desk software

Lessons Learned Database 2 Cons

  • Limited built-in integrations
  • Features limited to lessons learned storage and search only

Lessons Learned Database Alternatives

Highrise CRM is a help desk and CRM software for small companies available at the same price range as Lessons Learned Database. Highrise CRM has an app version for iOS and Android devices, unlike the Lessons Learned Database. Highrise CRM features include contacts from Outlook or excel import, proposal and deal tracking, customer emails storing, task tracking and reminders, notes and comments, custom data fields, and meeting notes.

Highrise CRM key services are focused on follow-up management and lead tracking whereas Lesson Learned Database is on lesson learned search and storage. Both have high vendor reputation online. osTicket is open source help desk management software for the same client size as Lessons Learned Database. However, osTicket pricing is lower than the Lessons Learned Database.

osTicket features include Custom Fields, Rich text or HTML email, ticket filters, rules to route incoming tickets, configurable automatic reply, service level agreements, customer support portal, and dashboard reports. osTicket specializes in providing ticket system customer support whereas Lessons Learned Database focuses on managing training or lessons taken in the organization. Both have excellent customer review ratings online and are beneficial as help desk management solution in their own fields of service.

Lessons Learned Database Pricing Information

Lessons Learned Database pricing is lower than the average cost of Help Desk solutions. It has review tools which experts can use to validate lesson learns contents through a review process. Its search features allow looking one or multiple lessons using events, data parameters, keywords, and categories.

It is capable of categorizing lessons learned based on the users choice of category. It can also generate lessons learned information in different formats including PDF and Microsoft Excel. This systems deployment is web-based and cloud-hosted.

It is mobile friendly and accessible via smartphone or tablet. It also provides data management, collaboration tools, forms management, commenting, notification management, and event calendar features.

Lessons Learned Database demo

25 questions to ask the vendor on Lessons Learned Database demo

Is Lessons Learned Database the right software for me?

Lessons Learned Database fits small businesses which are looking for simple and affordable Help Desk solutions. Its customers are from various industries like IT infrastructure and networking, automation and manufacturing, technology and software development, and education. Among its refutable clients are General Fasteners Company, Mitsubishi Electronics, Magna Steyr, and Tullow to name a few.

Lessons Categories

Construction Online Project Management
Spend Management
Asset management
Construction Project Management
Content Management
Case Management
Document Management
Help Desk
Project Collaboration
File Sharing

Specifications

Company:
Address: Secutor Solutions LLC 19 Wilton Road Suite 5 #126 Peterborough, NH 03458
Website:Lessons Learned Database
Customers: Small business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Lessons Features

Workforce Management
Project Management
Issue Management
Project Portfolio Management
Collaboration Management

Lessons Learned Database Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Lessons
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
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On premise and Cloud
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39
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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94/100
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$800 Per year/user
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38
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review