Lessons Learned Database Demo

See Lessons Learned Database in action. Have an expert walk you through Help Desk recommendations for your business.

Last updated: Jul 22, 2019

Lessons Learned Database Demo

ITQlick rating
(4.5/5)

Lessons Learned Database is a Help Desk software created for small companies. Its key features include data management, collaboration tools, event management, lesson categorizing, forms management, training ma...

  • Categories:

    • Construction Online Project Management
    • Spend Management
    • Asset management
    • Construction Project Management
    • Content Management

Lessons Learned Database Demo - Questions To Ask

We know purchasing Help Desk software and understanding the exact features and capabilities isn't easy. The Help Desk market is flooded with software products, with each vendor striving hard to brand their product as the best. It can be overwhelming for a customer to make a choice, especially when there are innumerable similar Help Desk software solutions available on the market, with each claiming to offer something extra. So what can be the criteria to differentiate one product from the other? Can software demos help?

Importance of Lessons Learned Database Demo
Well, there’s nothing more powerful than a demo, since it shows how things will behave for specific situations. A bungled demo at a visceral level tells that the vendor didn’t adequately prepare for the product and that it is no more than a piece of crap that may not work even under the most forgiving of circumstances.
  • Demos are an excellent way to learn about a product, see it in action, and find answers to your questions.
  • Software demos give you clarity about the product and its capabilities. During each software demo, try to figure out whether the product has the right mix of features, reliability, and flexibility.
  • Demos are integral to the overall selection process, as they collect all the information and provide output to the next steps.
True, standard demos make sales pitch, highlighting the bells and whistles of the product, but you want to get the nitty-gritty details of what the tool lacks.
As a potential user of the product, try to find whether the demo shows the end result. Does it show what you can expect to receive or benefit from the software? Does it get you excited about the solution it promises to offer? How easy it would be to attain the benefit? Would you be able to benefit immediately? Is the product easy to use, and does it involve a steep learning curve? Is it easy to get started? Does it offer the easiest, friendliest ways to achieve desired results?

Questions To Ask on Lessons Learned Database Demo

  • Does Lessons Learned Database offer ongoing support?
    Does the vendor have a knowledge base, where solutions to common problems can be easily found? Do they have a support team to assist you any time you are facing some issue with the system. If so, how do they offer support? Is available by email, phone, or live chat? Make sure you’ll have help when you need it.
  • Is training included?
    As an enterprise or medium sized business, with an extensive list of products, it is important to look for a vendor offering a personalized training process so you can get off to a great start with their software and don’t have to waste time struggling with the tool. If the vendor offers organized training as to how to use the tool, it can save you from hassle and stress and facilitate your adoption process.
  • Does Lessons Learned Database integrate with other software?
    When it comes to purchasing a new software solution, you want to make sure that it integrates with existing on-premise tools, besides other third party apps that may be crucial to your business processes. If you are a wholesaler, you seek a solution that seamlessly syncs with your sales order management solution. It is important that the software has integration capabilities.
  • Can Lessons Learned Database be used offline?
    The software should be accessible offline so your sales reps in the field are able to access Lessons Learned Database even without an Internet connection.
  • Can I import my history to Lessons Learned Database?
    Having all of the customer order information and sales history imported will ensure that you have the data at your fingertips.
  • Can Lessons Learned Database handle unlimited amount of data? Is it scalable?
    Is there any cap on the number of users per app? Can it handle huge amounts of data? You want to make sure that the software can scale with the growth of your business.
  • Is the app customizable?
    Your business needs change with the change in customer demands. It is therefore important that the software is easy to customize, depending on your marketing or sales strategy. For example, you have customer-specific pricing and discounts or a list of different materials, colors, or sizes. So you would want an app that can be customized with your logo and branding.
  • Are privacy controls allowed?
    You may want to find whether Lessons Learned Database allows you to control the information certain reps can see. It is important to ask the vendor whether you can exercise privacy controls.
  • Is the application updated frequently?
    You want an up-to-date application to remain updated with trends in the industry. An outdated app may not be the best investment. Ask the vendor about the software updating schedule, since you are looking for a vendor that constantly works on improving and optimizing the product. Is there a long interval between updates?
  • Is Lessons Learned Database designed for a specific audience/vercial-industry?
    You may want to know about the vendor’s current customers to ensure that they can handle and serve other businesses in your industry. You do not want to spend your money on an application that was designed for a specific audience, as it may not be apt for your industry.
  • What makes Lessons Learned Database different from the competition?
    As a customer, you want the best product in the market that adds value to your business. By asking Lessons Learned Database vendor about their unique selling point, you are asking them what makes them different from others in their space. This also gives you ample insight into their industry knowledge. If they can’t answer your question, they may not be the perfect choice.

Lessons Learned Database Demo With Software Vendor V/s Unbiased Consultant

Good product demos have to be perfect for the audience, not for the product. Vendors try to motivate customers to buy their product by showing that it will have a long-term positive impact on their business. They try to harp on its benefits, as they clearly understand that the audience has a short attention span and thus try to take advantage of the same. Since the vendor is making a sales pitch, the standard demos focus on highlighting the strengths of the app while trying to breeze through its weaknesses. Vendors primarily try to get to the point quickly, telling a compelling story to retain the audience’s interest and convert prospects to leads and sales. On the other hand, a software demo by an unbiased consultant gives you a better picture of things. While a biased consultant or vendor may refer only to the positive aspects of a product, even if you highlight a negative feature, an unbiased consultant would be fair in their approach and agree to the pointed weaknesses.

They will not try to call wrong is right; rather, they will keep the customer’s best interest in mind and highlight the product weaknesses. Additionally, they are expected to give unbiased advisory service and make best recommendations for the customer’s specific needs. A neutral consultant negotiates a lower price to get you a better deal.

When looking for a software solution, you must look for a fair software demo so that you get your hands on the best product that can optimize your business growth. While a vendor may not give you honest answers about their product, try seeking an unbiased consultant’s insight into the software and get the best recommendations.

Do your research and due diligence like an informed consumer to get real sight into the system before going ahead with the purchase.

If you are looking for the best software demo advice, please come in touch with us at ITQlick - fill out the form BELOW to access unbiased demo and advice whether Lessons Learned Database is the right choise for you.

Lessons Learned Database Vs. alternatives

Highrise CRM is a help desk and CRM software for small companies available at the same price range as Lessons Learned Database. Highrise CRM has an app version for iOS and Android devices, unlike the Lessons Learned Database. Highrise CRM features include contacts from Outlook or excel import, proposal and deal tracking, customer emails storing, task tracking and reminders, notes and comments, custom data fields, and meeting notes.

Highrise CRM key services are focused on follow-up management and lead tracking whereas Lesson Learned Database is on lesson learned search and storage. Both have high vendor reputation online. osTicket is open source help desk management software for the same client size as Lessons Learned Database. However, osTicket pricing is lower than the Lessons Learned Database.

osTicket features include Custom Fields, Rich text or HTML email, ticket filters, rules to route incoming tickets, configurable automatic reply, service level agreements, customer support portal, and dashboard reports. osTicket specializes in providing ticket system customer support whereas Lessons Learned Database focuses on managing training or lessons taken in the organization. Both have excellent customer review ratings online and are beneficial as help desk management solution in their own fields of service.
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