LightSpeed Review - why 4.2 stars?

LightSpeed Review
ITQlick Score: 93/100
ITQlick Rating: (4.2/5)
Pricing: 2.6/10 - low cost
Category: Point of sale -> LightSpeed
Ranking:Ranked 2 out of 75 Point of sale systems
Company: LightSpeed
Pricing: starts at $69 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: LightSpeed pricing, LightSpeed alternatives

Shlomi LaviShlomi Lavi / updated: Mar 10, 2022

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What is LightSpeed and its features?

Lightspeed is a cloud-based point of sale software (POS) designed to manage and grow businesses across channels with an omnichannel system. The software comes with features such as:
  • Inventory management: End-users can Import tools and create product variations and categories. They can also add product descriptions to give visitors more information on an item.
  • Design: Lightspeed comes with a customizable feature that allows end-users to choose a theme and showcase their products through pictures. End-users can switch from a design to another without losing their product information.
  • Order Management: With this feature, end-users can give a complete overview of what they are selling. It comes with sub-features like order status, export, shipping, discounts, and promotion, etc.
  • Reporting: Businesses can check the numbers that matter the most such as daily or total net revenue. This will help end-users to see how their store is doing.
Lightspeed is a point of sale software that started in 2005. The software company is headquartered in Montreal, Quebec, Canada. The company has a workforce of up to 5000 employees.

What is LightSpeed rating?

The rating of LightSpeed is 4.2 stars out of 5 and the total score is 93 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses LightSpeed?

LightSpeed is an ideal product for all retail businesses of small and medium size. It is suitable for selling all types of products and services either at a physical location or online. It is widely used in apparel, fashion and jewelry retail, sports goods retail and ecommerce. It is currently installed in over 17,000 stores. Some of the main clients include Clusier Habilleur, Bicycle Roots, Funkear, Jean Shop, Harney & Sons Soho and Paisley Road.

Is it easy to use?

Yes, LightSpeed makes it fairly easy to use. This product is user friendly and intuitive.

Is LightSpeed cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access LightSpeed on your mobile/smart phone.

Is LightSpeed the best Point of sale system?

LightSpeed is ranked 2 out of 75 software in their category (Point of sale systems).

What are their main features and functionalities?

LightSpeed has all of the core POS features which a modern business requires plus extras like customizable payments, credit card swipe device encryption and touchscreen support and keyboard shortcuts. The customer service module lets you create and track orders and track customers as well. The CRM module allows you to create a customer base with custom groups, to manage contacts and to run searches.

The inventory management module lets you set categories and use descriptions and to track the inventory activity of each employee. The employee accountability module enables you to use transaction and employee logs and to create customizable roles. The reporting feature enables you to generate and use inventory and group sales reports.

What are LightSpeed's pros? (5 Pros)

  • Lightspeed offers optimal analytics solutions
  • Customer support is available 24/7
  • Lightspeed can work with a lot of integrated apps
  • LightSpeed can be integrated with two of the most widely used accounting software tools - QuickBooks and MYOB.
  • Easy to learn and use

What are LightSpeed's cons? (5 cons)

  • Users complain of difficultly when it comes to implementation compared to other systems
  • The software is pricey
  • The direct customer support service is available only during the office hours of the developer.
  • LightSpeed itself does not perform many accounting functions, even though it can be integrated with accounting software tools.
  • English is the only language in which support is available and this may pose difficulties to some clients.

Who are their main alternatives?

Lightspeed competes with other points of sale systems like Square Point of Sale, Heartland Retail, and Vend. We will compare these point-of-sale systems in some specific aspects below.
  • Functionality: Lightspeed offers inventory, Design, Orders, Marketing & SEO, Reporting, and International sales. When compared to its alternatives, Square point of sale offers features like Payments, Checkout (available in Lightspeed), POS Hardware, Operations (available in Lightspeed), and Customization (available in Lightspeed). Heartland Retail offers features like Point Of Sale (available in Square), Order Management (available in Lightspeed), Inventory Management (available in Lightspeed), Customer Management, Purchasing & Receiving, Metrics & Reporting (available in Lightspeed and lacking in Square), and Payments (available in Square).
  • Customers/Industries: Lightspeed targets businesses in retail, restaurants, and golf. Customers using Lightspeed are Out there Outfits, Le Brow Bar, Sargent Steam, etc. Compared to its alternatives, Square point of sale targets businesses in Retail, Food and beverage, professional services, and Large businesses. Hi-Lo Liquor Market, Junzi, Parry restaurants groups, Dante NYC all use Square point of sale. Heartland Retail targets businesses in Retail such as Apparel & Fashion, Shoe Stores, Gift Stores, Health & Beauty, Home & Lifestyle, Museum Stores, Sporting Goods, etc. Handpicked, Scout & Molly Boutique, NutritionZone, NIC+ZOE all use Heartland Retail. Vend targets all Business types like fashion boutiques, homeware stores, sports & outdoors, etc. Timber and Tailor, Port OCall - San Marino, Buster McGee, RockaRolla Party Shop. Cape Town all use Vend.
  • Cost: Lightspeed starts at starts from $69/month. Compared to its mentioned alternatives, Vend starts at $99 per month billed annually or $119 billed monthly, Heartland Retail starts at $80 per month per selling station. The cost information for Square point of sale is unavailable. According to ITQlick expert cost research, Lightspeed is cost-rated at 1.3/5, which means it is a low-cost point of sale software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost.
  • Cloud-based/On-premise: Lightspeed and its alternatives are cloud-based.
  • Popularity: Lightspeed (2005) is publicly traded on the TSX and NYSE under the LSPD symbol. Lightspeed has 150,000+ customer locations in 100+ countries worldwide. Vend (2010) is privately held and trusted by 20,000 customer locations around the world. Heartland Retail (1997), a subsidiary of Global Payments is publicly traded on the NYSE under the GPN symbol.
  • Scalability: Lightspeed can accommodate small startups and multi-location businesses. Square point of sale can accommodate small, medium, and Large scale businesses.
  • Support: Lightspeed shares similar support channels to its alternatives like email/help desk, FAQs/forum, a knowledge base, phone support, and chat. Lightspeed and Vend offer 24/7 live rep, lacking in Square point of sale and Heartland Retail.

What is the cost of LightSpeed?

Lightspeed offers four license pricing options: Lean, Standard, Advanced, and Enterprise. Lean (the starting plan) starts from $69/month, the Standard at $119/month, and the Advanced at $199/month. The license cost information for Enterprise is unavailable.

The Lean plan comes with Integrated Payments. The Standard plan comes with every feature in Lean, including Accounting and eCommerce. The Advanced plan comes with every feature in Standard, including Omnichannel Loyalty and Analytics Core.

The Enterprise plan comes with everything in the advanced plan, including Unlimited personalized onboarding and launch services, Personalized consultation services, Dedicated premium support team, API consultation and support, Dedicated customer success manager, Preferred Lightspeed Payments rates, etc.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for LightSpeed. You can also find here pricing information from LightSpeed's website.

What should you ask LightSpeed during a demo session? (65 questions)

Schedule a demo with LightSpeed and access 65 must ask questions for the vendor while watching LightSpeed in action. Visit the vendor's website here.

Where LightSpeed is used?

Lightspeed is a commerce platform designed to empower merchants worldwide to simplify, scale, and provide exceptional customer experiences. Businesses in retail, restaurants, and golf will fit into the system solutions of Lightspeed. Examples of customers using Lightspeed are Jungle bob, Ruti, Vai Ciclante, CBD Plus USA, Danielle B., Cricket Newman, Fleurty Girl, Loyal tea boutique, kids Atelier, etc.

List of categories

Inventory Management
Bookstore POS
Cell Phone Store POS
Clothing Store Inventory POS
Florist POS Systems
Furniture Store POS
Gift Shop POS
Gun Shop POS
iPad POS
Jewelry Store POS
Liquor Store POS

List of features

Customer Database
Email Marketing
Bar Code Scanning
Credit Card Processing
Gift Cards
Mobile POS Capability
Print Receipt
Receipt Notes
Revenue Totals
Shipping/Delivery Setup
Accounting Integration
Barcode Integration

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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.