LightSpeed Review - why 4.2 stars?

Shlomi Lavi / updated: Mar 10, 2022

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What is LightSpeed?

Lightspeed is a cloud-based point of sale software (POS) designed to manage and grow businesses across channels with an omnichannel system. The software comes with features such as:

• Inventory management: End-users can Import tools and create product variations and categories. They can also add product descriptions to give visitors more information on an item.
• Design: Lightspeed comes with a customizable feature that allows end-users to choose a theme and showcase their products through pictures. End-users can switch from a design to another without losing their product information.
• Order Management: With this feature, end-users can give a complete overview of what they are selling. It comes with sub-features like order status, export, shipping, discounts, and promotion, etc.
• Reporting: Businesses can check the numbers that matter the most such as daily or total net revenue. This will help end-users to see how their store is doing.

Lightspeed is a point of sale software that started in 2005. The software company is headquartered in Montreal, Quebec, Canada. The company has a workforce of up to 5000 employees.

Who is it best for?

LightSpeed is an ideal product for all retail businesses of small and medium size. It is suitable for selling all types of products and services either at a physical location or online. It is widely used in apparel, fashion and jewelry retail, sports goods retail and ecommerce. It is currently installed in over 17,000 stores. Some of the main clients include Clusier Habilleur, Bicycle Roots, Funkear, Jean Shop, Harney & Sons Soho and Paisley Road.

Main features and functionalities

LightSpeed has all of the core POS features which a modern business requires plus extras like customizable payments, credit card swipe device encryption and touchscreen support and keyboard shortcuts. The customer service module lets you create and track orders and track customers as well. The CRM module allows you to create a customer base with custom groups, to manage contacts and to run searches.

The inventory management module lets you set categories and use descriptions and to track the inventory activity of each employee. The employee accountability module enables you to use transaction and employee logs and to create customizable roles. The reporting feature enables you to generate and use inventory and group sales reports.

What is the actual cost?

Lightspeed offers four license pricing options: Lean, Standard, Advanced, and Enterprise. Lean (the starting plan) starts from $69/month, the Standard at $119/month, and the Advanced at $199/month. The license cost information for Enterprise is unavailable.

The Lean plan comes with Integrated Payments. The Standard plan comes with every feature in Lean, including Accounting and eCommerce. The Advanced plan comes with every feature in Standard, including Omnichannel Loyalty and Analytics Core.

The Enterprise plan comes with everything in the advanced plan, including Unlimited personalized onboarding and launch services, Personalized consultation services, Dedicated premium support team, API consultation and support, Dedicated customer success manager, Preferred Lightspeed Payments rates, etc.

ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for LightSpeed. You can also find here pricing information from LightSpeed's website.

Pros

• Lightspeed offers optimal analytics solutions
• Customer support is available 24/7
• Lightspeed can work with a lot of integrated apps
• LightSpeed can be integrated with two of the most widely used accounting software tools - QuickBooks and MYOB.
• Easy to learn and use

Cons

• Users complain of difficultly when it comes to implementation compared to other systems
• The software is pricey
• The direct customer support service is available only during the office hours of the developer.
• LightSpeed itself does not perform many accounting functions, even though it can be integrated with accounting software tools.
• English is the only language in which support is available and this may pose difficulties to some clients.

How it stacks up?

Access a head to head analysis of LightSpeed vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is LightSpeed right for you or your business?

Lightspeed is a commerce platform designed to empower merchants worldwide to simplify, scale, and provide exceptional customer experiences. Businesses in retail, restaurants, and golf will fit into the system solutions of Lightspeed. Examples of customers using Lightspeed are Jungle bob, Ruti, Vai Ciclante, CBD Plus USA, Danielle B., Cricket Newman, Fleurty Girl, Loyal tea boutique, kids Atelier, etc.