Lightspeed Restaurant Review - why 4.4 stars?

Lightspeed Restaurant Review
ITQlick Score: 90/100
ITQlick Rating: (4.4/5)
Pricing: 2/10 - low cost
Category: Retail & POS -> Lightspeed Restaurant
Ranking:Ranked 20 out of 430 Retail & POS systems
Company: Lightspeed
Pricing: starts at $39 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Lightspeed Restaurant pricing, Lightspeed Restaurant alternatives

Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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What is Lightspeed Restaurant and its features?

Lightspeed Restaurant is a cloud-based Retail & POS system designed to provide solutions for restaurants. The software comes with features such as:
  • Hassle-free Online Ordering: This feature allows consumers to take control of their dining experience with Lightspeed Order anywhere, whether dining in or ordering out.
  • Lightspeed Delivery: Restaurant management can take their menu on the road, sync to major food delivery apps, and grow their business through one easy delivery integration.
  • Integrated Lightspeed Payments: Restaurant managers may accept various payment methods directly from their Lightspeed Restaurant POS. Credit cards, debit cards, and mobile payments can conduct transactions quickly and anywhere.
  • Ingredients Management Tools: Restaurant owners and managers can keep track of their ingredients using inventory management, which shows them how much food they have consumed, how much they still have on hand, and how much they need.
Lightspeed Restaurant is a retail and PoS software that started in 2005. The company is headquartered in Montreal, Quebec, Canada. The company has a workforce of up to 5000 employees.

What is Lightspeed Restaurant rating?

The rating of Lightspeed Restaurant is 4.4 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Lightspeed Restaurant?

The typical customers that enjoy using Lightspeed Restaurant are entrepreneurs and business people within the small business (10-200 employees) to medium-sized (500 to 1,000) relying on IT services, data processing and hosting and other related services, particularly the field of retail, hospitality and POS.

Is it easy to use?

Yes, Lightspeed Restaurant makes it fairly easy to use. This product is user friendly and intuitive.

Is Lightspeed Restaurant cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Lightspeed Restaurant on your mobile/smart phone.

Is Lightspeed Restaurant the best Retail & POS system?

Lightspeed Restaurant is ranked 20 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

Lightspeed Restaurant allows users to work in various employee management tasks such as creating schedules and tracking labor, building menus and monitoring sales reports anytime and anywhere. It connects communication amongst the kitchen and the staff in real-time.

This software is highly customizable in which users can create menus online that comes with descriptions and images. The order items come with a feature that displays those pictures and descriptions. It is also possible to incorporate toppings or cooking options into the menu and this will automatically be factored into the final costing of the product.

What are Lightspeed Restaurant's pros? (3 Pros)

  • Lightspeed Restaurant is easy to use and user-friendly
  • The software has a lot of functionality
  • The software enables the ability to handle multiple floor plans, products, users, and reporting

What are Lightspeed Restaurant's cons? (1 cons)

  • Users complain that the software has limited concern for the problem of customers

Who are their main alternatives?

Lightspeed Restaurant competes with other retail and POS systems like Toast POS, TouchBistro Restaurant POS, and NCR Aloha POS. We will compare these retail and POS systems in some specific aspects below.
  • Functionality: Lightspeed Restaurant offers features like Order Anywhere, Delivery, Loyalty, PMS Integration, Accounting, Kitchen Display System, Advanced Insights, Customer Facing Display, Inventory management, Customizable Menu, Adjustable Floorplan, Staff Profile, Hardware, Mobile service, Offline Mode, Clock in and out, Employee Reports, Individual Accounts, Scheduling Integrations, etc. Toast POS offers features like Tableside Service, Analytics & Reporting, Menu Management, Point of Sale (POS), Multi-Location, Order Management (available in Lightspeed), Activity Dashboard, Reporting/Analytics, Alerts/Notifications, Inventory Management, Reporting & Statistics, etc. TouchBistro Restaurant POS offers features like Table Management, Bill Splitting, Create Multiple Menus, Reservations, Online Ordering (available in Lightspeed), Gift Cards, Loyalty, Payment Processing, Tableside Ordering, Floor Plan & Table Management, Menu Management, Staff Management, Inventory Management, Reporting & Analytics (available in Toast), Integrations, TouchBistro POS Customer Support, etc. NCR Aloha POS offers features like Point of Sale (available in all alternatives), Customer Care & Onboarding Support, Payment Processing + EMV, Basic Loyalty, Restaurant Grade Hardware, Email Marketing, Online Ordering, Advanced Reporting & Business Intelligence, Contactless Order & Payments via QR Code, Gift Cards, Advanced Loyalty and Marketing, Labor and Inventory Management, Payroll, etc.
  • Customers/Industries: Lightspeed Restaurant has customers like Badichi, Leica, Exclucity, Simply For Life, Five Guys, Gongfu, Tinc Set, MR63, Gladstone, etc. Toast targets Fine Dining, Casual Dining, Fast Casual, Bar & nightclubs, Cafe & Bakery, Enterprise, Food Truck, Pizza, etc. TouchBistro Restaurant POS targets Full-Service Restaurants, Food Truck, Family Style, Brewery, Fine Dining, Winery, Quick Service Restaurant, Bar & Club, Fast Cloud-based ring, Coffee Shcloud-based, and Café. NCR Aloha POS has customers like Ecco, Fifth Group Restaurant, Urban Eats, Metropolitan at the 9, Mad Mex, Taco Heads, Waffle House, etc.
  • Cost: Lightspeed Restaurant starts at $39 per month. Toast starts at $165 per month. TouchBistro Restaurant POS starts at $69 per month. The license cost information for NCR Aloha POS is unavailable.
  • Cloud-based/On-premise: Lightspeed Restaurant and all its alternatives are cloud-based. NCR Aloha POS, Toast, and TouchBistro Restaurant POS offer On-Premise for Windows and Linux.
  • Popularity: Toast is privately held with over 40,000 restaurants. TouchBistro Restaurant POS is also privately held and powers over 29,000 businesses worldwide. NCR is publicly traded on the NYSE under the NCR symbol with over 100,000 restaurants.
  • Scalability: Lightspeed Restaurant can accommodate pre-revenue startups and small businesses. NCR Aloha POS, Toast, and TouchBistro Restaurant POS can accommodate restaurants of all sizes.
  • Support: Lightspeed Restaurant offers support channels like Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. Toast and NCR Aloha POS offers all support channels of Lightspeed Restaurant except Chat. Toast and NCR Aloha POS also offers FAQs/forums unavailable in Lightspeed. TouchBistro Restaurant POS offers all support channels of Lightspeed Restaurant plus FAQs/Forum.

What is the cost of Lightspeed Restaurant?

Lightspeed Restaurant offers four license pricing options; Essentials, Plus, Pro, and Enterprise.

Essentials start at $39 per month. Plus starts at $119 per month. Pro starts at $289 per month. All the above license planes cokes with features such as Restaurant POS, POS register, Menu manager, Mobile access, Takeout, Integrated payment processing, Reporting & Analytics, Inventory, 24/7 support, Dedicated account management, Table Mode, Loyalty, Gift Cards, Advanced Insights, and Advanced Inventory.

The license cost information for Enterprise is unavailable. The Enterprise plans come with personalized software and hardware packages, Unlimited launch and consultation services, a dedicated premium support team, and a dedicated customer success manager.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Lightspeed Restaurant. You can also find here pricing information from Lightspeed Restaurant's website.

What should you ask Lightspeed during a demo session? (65 questions)

Schedule a demo with Lightspeed Restaurant and access 65 must ask questions for the vendor while watching Lightspeed Restaurant in action.

Where Lightspeed Restaurant is used?

Lightspeed Restaurant is a POS system for restaurants appropriate for full-service or quick-service restaurants, pubs, nightclubs, hotel restaurants, cafés, and more. Absurd, Peggy Porschen, Vaulty Towers, Gauge, Renard, and more are examples of restaurants that use Lightspeed Restaurant POS.

List of categories

Inventory Management
Work Order Management
Supplier Management
Product management
Bakery POS
Food Delivery POS
iPad POS
Mobile POS Systems
POS for Bars
POS for Resturants
Retail CRM POS
Retail Management POS

List of features

Sales Management
Retail & POS
Point of sale
Supplier Management
Inventory Management
Barcode Scanning

Lightspeed Restaurant Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.