LiveAgent Review

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Last updated: Sep 14, 2019

LiveAgent Review

ITQlick rating
(4.7/5)

Starting from $9 Per month/user

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mail...

  • Categories (4/9):

    • Document Management
    • Call Center
    • Ticket Management
    • IT Asset Management

Shlomi Lavi / updated: Sep 14, 2019

What is LiveAgent?

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place.

Average Rating -

The rating of LiveAgent is 4.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include businesses of all sizes and a wide range of types. Major industries and domains where it can be used include retail and wholesale, healthcare and hospitality, financial and legal services, education, and others. Some notable clients of the software include Caucasus Communications Service, Marietta Corporation, Flapps, and others.

Features

The software offers comprehensive ticket management capabilities such as universal inbox for every ticket, automatic sorting of communication into tickets, hybrid ticket stream, automated ticket distribution, ticket rules, time rules, ticket responsibility management, ticket distribution into departments, ticket tagging, service-level agreements (SLA), contact groups, SPAM filters, email templates, and others.

LiveAgent offers email notifications and attaching of files to internal chats. It also offers real-time chat in addition to proactive chat invitations and chat history. Other important capabilities include chat distribution, social media integrations, analytics overview, performance reports, agent ranking overview, customer portal, knowledge base, gamification, and others.

Competitors & Alternatives

Popular Alternatives to LiveAgent: Freshdesk, SolarWinds, Zoho Desk, Zendesk, FuseDesk, Desk-com, Spiceworks, Integria IMS, IT Asset Management, Mhelpdesk.

LiveAgent Pricing Information

The software is available in three versions of ticket, ticket + chat and all-inclusive. Price of these three versions is $9 per agent per month, $29 per agent per month, and $39 per agent per month respectively.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching LiveAgent in action

LiveAgent Categories

Document Management
Call Center
Ticket Management
IT Asset Management
Network Monitoring
Field ticketing
Email
Chat
Online Ticketing

Specifications

Company:
Address: NY, United States
Website:https://www.liveagent.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

LiveAgent Features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management

LiveAgent Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
LiveAgent
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 Per month/user
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
Software review