LiveAgent Review - why 4.7 stars?
Compare PricingITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> LiveAgent review |
Ranking: | Ranked 61 out of 210 Help Desk systems |
Company: | Quality Unit |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | LiveAgent pricing, LiveAgent alternatives |
Shlomi Lavi / updated: Oct 07, 2022
LiveAgent offers email notifications and attaching of files to internal chats. It also offers real-time chat in addition to proactive chat invitations and chat history. Other important capabilities include chat distribution, social media integrations, analytics overview, performance reports, agent ranking overview, customer portal, knowledge base, gamification, and others.
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Table of Contents
What is LiveAgent?
LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place.Who is it best for?
Customers of the software include businesses of all sizes and a wide range of types. Major industries and domains where it can be used include retail and wholesale, healthcare and hospitality, financial and legal services, education, and others. Some notable clients of the software include Caucasus Communications Service, Marietta Corporation, Flapps, and others.Main features and functionalities
The software offers comprehensive ticket management capabilities such as universal inbox for every ticket, automatic sorting of communication into tickets, hybrid ticket stream, automated ticket distribution, ticket rules, time rules, ticket responsibility management, ticket distribution into departments, ticket tagging, service-level agreements (SLA), contact groups, SPAM filters, email templates, and others.LiveAgent offers email notifications and attaching of files to internal chats. It also offers real-time chat in addition to proactive chat invitations and chat history. Other important capabilities include chat distribution, social media integrations, analytics overview, performance reports, agent ranking overview, customer portal, knowledge base, gamification, and others.
What is the actual cost?
The cost of license starts at $15 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for LiveAgent. You can also find here pricing information from LiveAgent's website.How it stacks up?
Access a head to head analysis of LiveAgent vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
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$15 per agent/month
Functionality
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2/10
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Zoho Des...
ITQlick rating
4.5/5
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92/100
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Frequently Asked Questions (FAQs)
List of categories
Document Management
Call Center
Ticket Management
IT Asset Management
Network Monitoring
Field ticketing
Email
Chat
Online Ticketing
List of features
Chat
Email integration
IT Asset Management
Network Management
Ticket Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.