LiveAgent Review - why 4.7 stars?

LiveAgent Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> LiveAgent review
Ranking:Ranked 61 out of 210 Help Desk systems
Company: Quality Unit
Pricing: starts at $15 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: LiveAgent pricing, LiveAgent alternatives
Shlomi LaviShlomi Lavi / updated: Oct 07, 2022

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What is LiveAgent?

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place.

Who is it best for?

Customers of the software include businesses of all sizes and a wide range of types. Major industries and domains where it can be used include retail and wholesale, healthcare and hospitality, financial and legal services, education, and others. Some notable clients of the software include Caucasus Communications Service, Marietta Corporation, Flapps, and others.

Main features and functionalities

The software offers comprehensive ticket management capabilities such as universal inbox for every ticket, automatic sorting of communication into tickets, hybrid ticket stream, automated ticket distribution, ticket rules, time rules, ticket responsibility management, ticket distribution into departments, ticket tagging, service-level agreements (SLA), contact groups, SPAM filters, email templates, and others.

LiveAgent offers email notifications and attaching of files to internal chats. It also offers real-time chat in addition to proactive chat invitations and chat history. Other important capabilities include chat distribution, social media integrations, analytics overview, performance reports, agent ranking overview, customer portal, knowledge base, gamification, and others.

What is the actual cost?

The cost of license starts at $15 per agent/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for LiveAgent. You can also find here pricing information from LiveAgent's website.

How it stacks up?

Access a head to head analysis of LiveAgent vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
LiveAgent
ITQlick rating
4.7/5
Score
80/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
14
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

LiveAgent is ranked 61 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of LiveAgent is 4.7 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, LiveAgent makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access LiveAgent on your mobile/smart phone.

What should we ask during a demo session?

Differences between LiveAgent and alternatives?

The most popular alternatives to LiveAgent in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - LiveAgent VS Help Desk Software alternatives.

List of categories

Document Management
Call Center
Ticket Management
IT Asset Management
Network Monitoring
Field ticketing
Email
Chat
Online Ticketing

List of features

Chat
Email integration
IT Asset Management
Network Management
Ticket Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.