LivePerson Review - why 4.4 stars?

LiveEngage Review
ITQlick Score: 75/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Chat -> LivePerson review
Ranking:Ranked 27 out of 45 Chat systems
Company: LivePerson
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile
Links: LivePerson pricing, LivePerson alternatives
Shlomi LaviShlomi Lavi / updated: Oct 31, 2022

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What is LivePerson?

LivePerson is a cloud-based customer-experience management system that helps businesses connect with their customers to ensure that customers get the maximum experience from it. Using the solution, businesses can manage their websites and communicate with any visitor to the website since the visitor may be a potential customer.

LivePerson helps the customers receive any information they need from the businesses such as the cost of products, the delivery and other key questions that are necessary. The major features offered by LivePerson are screen sharing, website visitor tracking, and Geo-targeting among others.

LivePerson is the company that develops and distributes the LivePerson software. The company is based in the United States and was founded in the year 1996.

Who is it best for?

Customers of the software include businesses of all sizes and a wide range of types. Major industries where it can be deployed include technology and software development, advertisement and marketing, web designing, retail and wholesale, e-commerce, and others. Some notable customers of the software include Poder Comercial, Harvard Business Services, and PAC Web Hosting etc.

Main features and functionalities

The software helps in bringing improvement in the click-through rates and reduction in the bounce rates. For the purpose of engaging more traffic, personalized offers are generated. The software has a proven record of improving the conversion rates by as much as 20% and average order values by as much as 35%.

LivePerson makes sure that higher levels of service are provided while also significantly bringing down the handling costs. Multiple channels are made available for engagement, including chat, voice communication, videos, and offers. Other services include targeted content delivery, reduction in shopping cart abandonment, agent productivity optimization, and automation of engagement rules.

What is the actual cost?

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for LivePerson. You can also find here pricing information from LivePerson's website.

Pros

  • With LivePerson, one can see all website visitors and their locations
  • The software is mobile friendly
  • The price is pocket-friendly and comes with a lot of functionalities

Cons

  • Requires a lot of training to users
  • The software does not allow chat prioritization

How it stacks up?

Access a head to head analysis of LivePerson vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
LivePers...
ITQlick rating
4.4/5
Score
75/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Compare
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review

Frequently Asked Questions (FAQs)

Is it the best Chat system?

LivePerson is ranked 27 out of 45 software in their category (Chat systems).

How they are rated on ITQlick?

The rating of LivePerson is 4.4 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, LivePerson makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access LivePerson on your mobile/smart phone.

What should we ask during a demo session?

Differences between LivePerson and alternatives?

The most popular alternatives to LivePerson in 2023: Olark, Pure Chat, Chatra, WhosOn, BirdEye. Access the complete competitors analysis here - LivePerson VS Chat Software alternatives.

Is LivePerson right for you or your business?

LivePerson is designed with specifications to work in small-sized businesses as well as the medium-sized businesses. The solution can be used across various industries including construction, manufacturing, communication, marketing, and insurance among others.

List of categories

Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Online CRM
Pharmaceutical CRM
Web Collaboration
Real Estate CRM
Small Business CRM
Chat

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.