LivePerson Review - why 4.4 stars?
Compare PricingITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> LivePerson review |
Ranking: | Ranked 27 out of 45 Chat systems |
Company: | LivePerson |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | LivePerson pricing, LivePerson alternatives |
Shlomi Lavi / updated: Oct 31, 2022
LivePerson helps the customers receive any information they need from the businesses such as the cost of products, the delivery and other key questions that are necessary. The major features offered by LivePerson are screen sharing, website visitor tracking, and Geo-targeting among others.
LivePerson is the company that develops and distributes the LivePerson software. The company is based in the United States and was founded in the year 1996.
LivePerson makes sure that higher levels of service are provided while also significantly bringing down the handling costs. Multiple channels are made available for engagement, including chat, voice communication, videos, and offers. Other services include targeted content delivery, reduction in shopping cart abandonment, agent productivity optimization, and automation of engagement rules.
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Table of Contents
What is LivePerson?
LivePerson is a cloud-based customer-experience management system that helps businesses connect with their customers to ensure that customers get the maximum experience from it. Using the solution, businesses can manage their websites and communicate with any visitor to the website since the visitor may be a potential customer.LivePerson helps the customers receive any information they need from the businesses such as the cost of products, the delivery and other key questions that are necessary. The major features offered by LivePerson are screen sharing, website visitor tracking, and Geo-targeting among others.
LivePerson is the company that develops and distributes the LivePerson software. The company is based in the United States and was founded in the year 1996.
Who is it best for?
Customers of the software include businesses of all sizes and a wide range of types. Major industries where it can be deployed include technology and software development, advertisement and marketing, web designing, retail and wholesale, e-commerce, and others. Some notable customers of the software include Poder Comercial, Harvard Business Services, and PAC Web Hosting etc.Main features and functionalities
The software helps in bringing improvement in the click-through rates and reduction in the bounce rates. For the purpose of engaging more traffic, personalized offers are generated. The software has a proven record of improving the conversion rates by as much as 20% and average order values by as much as 35%.LivePerson makes sure that higher levels of service are provided while also significantly bringing down the handling costs. Multiple channels are made available for engagement, including chat, voice communication, videos, and offers. Other services include targeted content delivery, reduction in shopping cart abandonment, agent productivity optimization, and automation of engagement rules.
What is the actual cost?
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for LivePerson. You can also find here pricing information from LivePerson's website.Pros
- With LivePerson, one can see all website visitors and their locations
- The software is mobile friendly
- The price is pocket-friendly and comes with a lot of functionalities
Cons
- Requires a lot of training to users
- The software does not allow chat prioritization
How it stacks up?
Access a head to head analysis of LivePerson vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is LivePerson right for you or your business?
LivePerson is designed with specifications to work in small-sized businesses as well as the medium-sized businesses. The solution can be used across various industries including construction, manufacturing, communication, marketing, and insurance among others.List of categories
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Online CRM
Pharmaceutical CRM
Web Collaboration
Real Estate CRM
Small Business CRM
Chat
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.